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It Problem Manager Jobs in California (NOW HIRING)

Wsgr

Manager, IT Risk Operations

Palo Alto, CA

$147K - $198K/yr

Translate complex IT and security data into meaningful insights for decision making * Ensure ... Analyze incident, change, and problem management data toidentifytrends and improvement ...

Atlas

TDIP IT Liaison

Los Angeles, CA · On-site

... problem-solving, and multitasking abilities • Ability to manage competing priorities in a fast-paced airport environment • Proactive, detail-oriented, and solutions-driven mindset • Proven ...

Atlas

TDIP IT Liaison

Los Angeles, CA

... coordination, problem-solving, and multitasking abilities • Ability to manage competing ... IT or infrastructure projects strongly preferred • Experience working across multiple terminals ...

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Showing results 1-20

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in California

It Problem Manager information

See California salary details

$19.7K

$73.7K

$136.2K

How much do it problem manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it problem manager in California is $73,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What cities in California are hiring for It Problem Manager jobs? Cities in California with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in California as of June 2026, with employment types broken down into 62% Full Time, 35% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $73,740 per year, or $35.5 per hour.
IT Liaison - Technology Project Manager III

IT Liaison - Technology Project Manager III

CMTS LLC

Los Angeles, CA

$225K - $240K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

IT Liaison - Technology Project Manager III (TDIP-151)

Full-Time | On-Site | Los Angeles, CA

Why CMTS?


Every day at CMTS, we undertake impactful infrastructure projects that positively impact lives and communities. CMTS has extensive experience delivering capital improvement programs and public infrastructure projects. We foster a culture of collaboration, professional growth, innovation, and work-life balance while helping clients successfully deliver complex projects.


About Your Role

CMTS is seeking a highly motivated IT Liaison - Technology Project Manager III (TDIP-151) to support Airport IT initiatives at Los Angeles International Airport. This position serves as the primary liaison between Airport IT project teams, Airport Operations, airline partners, contractors, and stakeholders to ensure successful project execution while minimizing operational impacts. The successful candidate will leverage airport operations expertise, technology knowledge, and stakeholder management skills to support technology infrastructure projects across multiple airport terminals.


Required Education

  • Bachelor's degree in Architecture, Aviation, Business, Engineering, Construction Management, Planning, or other related technical field.


What You'll Need to Get the Job Done

  • 15+ years of professional experience, preferably supporting airport projects.
  • Strong knowledge of airport operations and airport technology systems.
  • Experience coordinating contractors, consultants, and stakeholders.
  • Strong written and verbal communication skills.
  • Strong stakeholder engagement and relationship management skills.
  • Ability to communicate effectively between technical and non-technical audiences.
  • High level of organizational awareness and operational understanding.
  • Excellent coordination, problem-solving, and multitasking abilities.
  • Ability to manage competing priorities in a fast-paced airport environment.
  • Proactive, detail-oriented, and solutions-oriented mindset.


What Will Make You Stand Out

  • Experience in Airport Operations within a large hub airport environment.
  • Experience in airline operations, terminal management, or project management.
  • Direct involvement with airport IT or infrastructure projects.
  • Experience working across multiple airport terminals.
  • Familiarity with LAX terminal projects and operational environment.
  • Experience supporting end users and/or managing teams.
  • Experience working with LAWA, airlines, contractors, and City departments.
  • AAAE, LEED, PE, PMP, AICP, or other relevant certifications.


What You'll Do

  • Serve as the primary liaison between Airport IT project teams, Airport Operations, and stakeholders.
  • Facilitate communication and alignment among airline partners, LAWA stakeholders, contractors, and project teams.
  • Provide project status updates, milestone tracking, risk identification, and dependency management.
  • Coordinate IT project activities across multiple airport terminals.
  • Identify operational impacts and support mitigation planning efforts.
  • Coordinate contractor activities and ensure compliance with operational requirements.
  • Participate in project meetings, site walks, and operational briefings.
  • Track project progress, action items, and deliverables.
  • Support integration of airport equipment and systems with IT infrastructure.
  • Identify project risks, gaps, and coordination challenges.
  • Foster strong relationships across stakeholder groups to support successful project delivery.


Technology Systems Supported

  • SITA Systems
  • Airport IT Infrastructure
  • PMWeb
  • Bluebeam
  • Adobe Acrobat Pro
  • SharePoint
  • Microsoft Office Suite
  • Flight Information Display Systems (FIDS)
  • Airport Operational Database (AODB)
  • Baggage Handling Systems (BHS)
  • Airport Kiosks
  • Gate and Terminal Operational Equipment.


Preferred Skills / Abilities

  • Strong stakeholder management and relationship-building capabilities.
  • Ability to translate operational requirements into technology solutions.
  • Excellent communication and collaboration skills.
  • Strong organizational and planning abilities.
  • Advanced problem-solving and risk mitigation skills.
  • Ability to support complex airport technology and operational environments.
  • Ability to work effectively in fast-paced, mission-critical environments.


Additional Requirements

  • May be required to work beyond normal business hours.
  • May be required to work various shifts as needed.
  • May perform additional duties as assigned.

Salary:

  • $225,000.00 - $240,000.00 annually

Bonus Pay:

A bonus may be granted to employees depending on individual performance, employee utilization, attendance, tenure, and furtherance of other non-financial corporate goals; bonus opportunities are available at management's discretion.

CMTS LLC offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for employees.

CMTS, LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, pregnancy, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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