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It Problem Manager Jobs in California (NOW HIRING)

Tang+Company

IT Manager

Torrance, CA · On-site

$98K - $120K/yr

... IT knowledge base • Act as process owner or lead contributor for: Incident Management, Problem Management (root cause & trend analysis), Change Enablement (Change Management), Service Level ...

Velociti Services

IT Installer

San Pedro, CA · On-site

$34/hr

Excellent diagnostic and problem solving skills * Excellent communication ability * Outstanding ... management skills * In depth understanding of diverse computer systems and networks * Good ...

Wsgr

Manager, IT Risk Operations

Palo Alto, CA · On-site

$147K - $198K/yr

Translate complex IT and security data into meaningful insights for decision making * Ensure ... Analyze incident, change, and problem management data toidentifytrends and improvement ...

Sedaa

IT Category Procurement Lead

Oakland, CA · On-site

The position involves managing strategic IT sourcing initiatives, developing category strategies ... Excellent analytical, negotiation, communication, and problem-solving abilities. * Proficiency with ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in California

It Problem Manager information

See California salary details

$19.7K

$73.7K

$136.2K

How much do it problem manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for it problem manager in California is $73,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in California? For It Problem Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in California look for? The top searched job categories for It Problem Manager jobs in California are:
What cities in California are hiring for It Problem Manager jobs? Cities in California with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in California as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,740 per year, or $35.5 per hour.

IT Manager

Tang+Company

Torrance, CA • On-site

$98K - $120K/yr

Full-time

Posted 19 days ago

Job description

Job Summary:
Tang+Company is seeking an experienced IT Manager to lead IT operations, service delivery, and governance across the organization. This role involves establishing and improving IT processes to ensure consistent and secure service delivery while also mentoring and leading the IT support team.
Responsibilities:
• Oversee and actively participate in Tier 1–3 support
• Own and optimize Incident Management and Service Request Management processes
• Manage IT ticket queues with clear prioritization, SLAs, and escalation paths
• Improve key metrics such as First Call Resolution (FCR) and Mean Time to Resolution (MTTR)
• Ensure consistent use and maintenance of the IT knowledge base
• Act as process owner or lead contributor for: Incident Management, Problem Management (root cause & trend analysis), Change Enablement (Change Management), Service Level Management (SLAs/OLAs)
• Ensure proper incident categorization, prioritization, and closure quality
• Lead Problem Management reviews to eliminate recurring issues
• Define, track, and report on IT service metrics and KPIs
• Identify trends and proactively reduce incident volume
• Drive Continual Service Improvement (CSI) initiatives
• Lead, mentor, and develop IT support staff
• Train team members on ITIL best practices and service delivery standards
• Promote structured ticket handling, documentation, and escalation discipline
• Foster a customer-first, process-driven culture
• Develop and maintain a Service Catalog with defined SLAs
• Manage IT asset lifecycle and CMDB (Configuration Management Database)
• Ensure vendor services align with internal SLAs and OLAs
Qualifications:
Required:
• 7–10+ years of IT experience with strong hands-on technical background
• 2–5 years of leadership or supervisory experience
• Proven experience working within or implementing ITIL-based environments
• Strong technical expertise in: Microsoft 365, Entra ID, Windows Server, Active Directory
• AWS cloud services
• Endpoint management (Intune, GPO, patching)
• ITSM tools (ServiceNow, Freshservice, Jira Service Management, etc.)
• Networking (VPNs, firewalls, routing, Wi-Fi)
• Backup and disaster recovery
• Experience with automation/scripting (PowerShell)
• Experience managing SLAs, ticket queues, and escalations
Preferred:
• ITIL Foundation certification (v4 preferred); advanced certifications a plus
• Experience in regulated environments (e.g., healthcare)
• Familiarity with compliance frameworks (ISO 27001, SOC 2, HIPAA)
Company:
For 45+ years, Tang+Company has been a trusted single source of occupational health services, workforce training, and drug, alcohol, & background check program administration. Founded in 1977, the company is headquartered in Carson, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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