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It Problem Manager Jobs in California (NOW HIRING)

Merge IT

Network Engineer - Burbank, CA

Burbank, CA · On-site

... problem management, and project management experience in a 24x7x365 support environment. • 3+ ... Merge IT offers transformative staffing solutions, technology, digital and business systems for all ...

Wsgr

Manager, IT Risk Operations

Palo Alto, CA · On-site

$147K - $198K/yr

Translate complex IT and security data into meaningful insights for decision making * Ensure ... Analyze incident, change, and problem management data toidentifytrends and improvement ...

LIBERTY DENTAL

Bridge Technology and Business Impact as an IT Operational Analyst Are you a problem-solver who ... Ability to manage multiple priorities and projects in a dynamic environment. Technical Skills ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in California

It Problem Manager information

See California salary details

$19.7K

$73.7K

$136.2K

How much do it problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it problem manager in California is $73,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $88,800.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in California?

For It Problem Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in California look for?

The top searched job categories for It Problem Manager jobs in California are:

What cities in California are hiring for It Problem Manager jobs?

Cities in California with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in California as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $73,740 per year, or $35.5 per hour.

Network Engineer - Burbank, CA

Merge IT

Burbank, CA • On-site

Full-time

Re-posted 27 days ago

Job description

Job Summary:
Merge IT is seeking a Network Engineer to support their enterprise-level client in Burbank, CA. The Network Engineer will apply technical expertise in routing and switching, consult with Operations Engineering, and ensure network services meet operational needs and technical requirements.
Responsibilities:
• Responsible for the technical success of network services within the environment. This includes, but is not limited to:
• Contributor into the development of the Network Operations Strategy and into supporting organizational strategies.
• Contributor to the strategies of peer organizations ensuring that their strategic plans are in alignment with the technical direction of Network Operations and/or Strategy and Architecture.
• Ensure that all new network services are designed to deliver the levels of availability required by the business, and validate the final service design to meet operational needs of the business to ensure excellent service delivery
• Work with service providers to ensure the proper level of technical acumen and quality are executed within the contracted services
• Contributor in developing and evolving operational procedures. Examine & document existing processes, evaluate them within the context of availability and maintainability of Network Services.
Qualifications:
Required:
• Minimum of at least 1 professional level certification from a major technology supplier (CCNP, F5-CTS LTM, etc.)
• 3+ years' progressive data communications experience in WAN/MAN/LAN/Data Center operational support, configuration, evaluation, incident resolution, problem management, and project management experience in a 24x7x365 support environment.
• 3+ years' experience in day-to-day support of enterprise-scale, complex network environments
• Working knowledge of load-balancers and other network technologies
• Knowledge of and experience with major routing protocols like RIP, IGRP, EIGRP, BGP, RMTP, OSPF, etc.
• 1+ years' experience in the utilization of data communications test equipment and network management systems (e.g., sniffers, Wireshark, OPNET, NetScout, ReliaTel, NAGIOS, and software based management systems such as OpenView, SevOne, Smarts, Riverbed CMC, NetBrain, NetCool, etc.)
• Familiarity with the capabilities and problems of a broad spectrum of hardware and transmission technologies (e.g., cabling, optical fiber, WAN and transport, routing, firewalls, LAN/VLANs switches, SDN, etc.)
• Ability to understand fairly complex network infrastructure quickly during major incidents and provide technical leadership appropriately
• Exceptional communication skills are a must.
• Demonstrated ability to communicate effectively at a variety of levels and to communicate intricate technical and procedural matters to both technical and non-technical personnel across diverse cultures
• Ability to learn new technologies quickly
• Good understanding of how IT technology supports the Enterprise and the Business Segments
• Ability to communicate and multi-task under pressure
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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