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It Problem Manager Jobs in California (NOW HIRING)

GrayMatter Robotics

IT Systems Engineer

Los Angeles, CA · On-site

$110K - $145K/yr

... managed through it. That is the IT Systems Engineer. You will be the go-to for IT across the ... Think less "I own the firewall" and more "whatever IT problem lands here, I will figure it out ...

hscfs

Problem-Solving Specialist - LAHSA-4309

Oakland, CA · On-site

$23 - $26/hr

Although it serves a variety of consumers, the agency focuses primarily on providing care to low ... Experience in housing-focused case management, navigation, Problem-Solving, or similar support ...

hscfs

Problem-Solving Specialist - SGV RRHP

Oakland, CA · On-site

$23 - $26/hr

Although it serves a variety of consumers, the agency focuses primarily on providing care to low ... Experience in housing-focused case management, navigation, Problem-Solving, or similar support ...

Tang and Company

IT Manager

Torrance, CA · On-site

$99K - $122K/yr

Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management * Act as process owner or lead contributor for: * Incident Management * Problem Management ...

THE NEW-INDY GROUP

IT/OT Site Manager - Ontario

Ontario, CA · On-site

$130K - $180K/yr

The IT Site Manager leads day-to-day problem resolution within the designated site, while working ... IT & OT Operations Outline * Oversee setup of new hire equipment for timely deployment. * Overall ...

Tang and Company

IT Manager

Torrance, CA

$99K - $122K/yr

Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management * Act as process owner or lead contributor for: * Incident Management * Problem Management ...

Tang and Company

IT Manager

Torrance, CA

$99K - $121K/yr

Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management * Act as process owner or lead contributor for: * Incident Management * Problem Management ...

Tang+Company

IT Manager

Torrance, CA · On-site

$98K - $120K/yr

... IT knowledge base • Act as process owner or lead contributor for: Incident Management, Problem Management (root cause & trend analysis), Change Enablement (Change Management), Service Level ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in California

It Problem Manager information

See California salary details

$19.7K

$73.7K

$136.2K

How much do it problem manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for it problem manager in California is $73,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in California? For It Problem Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in California look for? The top searched job categories for It Problem Manager jobs in California are:
What cities in California are hiring for It Problem Manager jobs? Cities in California with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in California as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,740 per year, or $35.5 per hour.

IT/AV Project Manager

Golden Star Technology

Cerritos, CA • On-site

$45K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 hours ago

Job description

Position Title: GST Project Manager
Department: IT / AV Services
The GST Project Manager serves as the primary liaison for IT and AV project initiatives, ensuring successful delivery according to defined timelines, budgets, and quality standards. This role is responsible for coordinating project activities, managing resources, tracking orders, leading planning meetings, and maintaining strong communication with clients, team members, and third-party partners. The ideal candidate is highly organized, able to manage multiple projects simultaneously, and has a strong background in IT and AV technologies.
Key Responsibilities
  • Coordinate, define, staff, and manage one or multiple IT & AV projects from inception to completion
  • Serve as the primary point of contact for management, clients, and technical teams
  • Conduct site surveys and facilitate project kickoff meetings
  • Develop and maintain detailed project schedules
  • Lead project status meetings and ensure proper resource allocation
  • Partner with business owners to oversee project delivery, maintain quality standards, track budgets, and ensure on-time performance
  • Prepare and deliver all pre- and post-project documentation
  • Manage project lifecycle tasks, including planning, scheduling, assigning resources, tracking progress, reporting status, and driving projects to completion
  • Gather, document, and validate business processes and user requirements
  • Perform quality checks and oversee quality assurance documentation
  • Plan, coordinate, and deliver user training when applicable

Skills & Qualifications
  • Minimum three (3) years of experience as a Project Manager, Account Manager, Project Specialist, or similar role managing enterprise-level projects
  • PMP certification preferred
  • Strong proficiency in Microsoft Office
  • Excellent client communication and interpersonal skills
  • Experience managing IT and AV technical projects
  • Strong written communication skills
  • Analytical and effective problem-solving skills

Compensation & Benefits
  • Competitive salary
  • Medical / Dental / Vision coverage
  • 401(k) plan
  • Paid vacation
  • Additional company perks

About GST:
Golden Star Technology Inc. (GST), headquartered in Cerritos, California, has been recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for six consecutive years. As a leading provider of IT and audiovisual (AV) solutions and services, GST serves small and mid-sized businesses, enterprises, government agencies, healthcare, and educational institutions nationwide.
Since its founding in 1985, GST has built a strong reputation for innovation, reliability, and customer commitment. The company's continued growth is driven by its ability to deliver a comprehensive portfolio of industry-leading technology solutions, customized configurations, and exceptional customer service. Through strategic partnerships with top manufacturers and visionary technology providers, GST empowers organizations to achieve their business objectives with confidence and efficiency.
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