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It Problem Manager Jobs in Texas (NOW HIRING)

Solera

Manager, Problem Management

Westlake, TX · On-site

Use data to drive priorities and focus team effort where it matters most Process Ownership & Maturity * Establish and enforce problem management standards, processes, and governance * Ensure ...

Solera

Manager, Problem Management

Westlake, TX · On-site

Use data to drive priorities and focus team effort where it matters most Process Ownership & Maturity * Establish and enforce problem management standards, processes, and governance * Ensure ...

Dtcc

Problem Management Associate

Dallas, TX · On-site

$15.75 - $20.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

The GEO Group

LIEUTENTANT

Brackettville, TX · On-site

$52K/yr

It is about being inspired and motivated to achieve extraordinary things. * Employee benefits play ... Prepares records and reports as assigned by management. Maintains daily logs as required.

Daikin

Logistics Manager

Waller, TX · On-site

The Manager is responsible for developing procedures to improve efficiency, reducing costs ... it * Problem solving - effective elimination of root cause of problems using systematic approach

Merge IT

IT Install Technician - Plano, TX

Plano, TX · On-site

Merge IT is seeking an IT Install Technician to provide technical support for contact center ... problem management (if necessary). • Prioritize and perform specialized resolutions with ...

Daikin

Logistics Manager

Houston, TX

Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director  * Works on difficult to moderately complex issues and ...

Daikin

Logistics Manager

Waller, TX

Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director  * Works on difficult to moderately complex issues and ...

Daikin

Logistics Manager

Houston, TX

Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director  * Works on difficult to moderately complex issues and ...

Daikin

Logistics Manager

Waller, TX

Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director  * Works on difficult to moderately complex issues and ...

Daikin

Logistics Manager

Houston, TX

Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director  * Works on difficult to moderately complex issues and ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Texas

It Problem Manager information

See Texas salary details

$18.6K

$69.6K

$128.6K

How much do it problem manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it problem manager in Texas is $69,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $83,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
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What cities in Texas are hiring for It Problem Manager jobs? Cities in Texas with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $69,611 per year, or $33.5 per hour.

ITSM Problem Manager

Capgemini Government Solutions

San Antonio, TX • Hybrid

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Capgemini Government Solutions (CGS) LLC is seeking an ITSM Problem Manager to lead enterprise problem management and eliminate recurring incidents through root cause analysis and continuous improvement.

This role partners across ITSM and Cybersecurity to improve service reliability, reduce risk, and deliver actionable insights to leadership.

Job Responsibilities:

As an ITSM Problem Manager, you will:

  • Own the end-to-end Problem Management lifecycle (identification, RCA, remediation, closure) aligned with ITIL
  • Lead Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) for high-severity and recurring incidents
  • Establish and maintain problem management governance, standards, and processes
  • Partner with Incident, Change, and Service Owners to reduce repeat issues and improve MTTR
  • Analyze trends using ITSM tools and operational data to identify systemic risks and improvements
  • Drive cross-functional remediation with engineering, cybersecurity, and vendors
  • Deliver executive reporting on service health, risk, and problem trends
  • Support audit and compliance through clear, traceable documentation

Required Qualifications:

  • U.S. Citizenship required; ability to obtain/maintain a Public Trust clearance
  • Bachelor’s degree (or equivalent experience)
  • 6+ years in IT operations, service management, or cybersecurity
  • 2+ years in Problem Management or similar ITSM role
  • Strong knowledge of ITIL processes (Incident, Problem, Change, Configuration)
  • Experience with ServiceNow or similar ITSM tools
  • Proven ability to lead RCA/PIRs across technical and non-technical teams
  • Strong analytical, documentation, and executive communication skills
  • Hybrid role based in San Antonio, TX (onsite several days/week).

Preferred Qualifications:

  • ITIL 4 certification
  • Experience in regulated or high-availability environments (e.g., government, healthcare, financial services)
About CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.Get The Future You Want | www.capgemini.comDisclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $90k- $110k.This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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