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It Problem Manager Jobs in Texas (NOW HIRING)

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IT Innovation and Enablement Manager

Frisco, TX · On-site

$89K - $109K/yr

IT Innovation and Enablement Manager POSITION TYPE: Full Time LOCATION: Frisco, TX (Onsite ... Problem-solving and decision-making * Team development and coaching * Project and program ...

CPS Energy

Mgr Incident & Monitoring

San Antonio, TX · On-site

Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication ... Collaborate with other IT and business teams to ensure alignment and support for IT operations. * ...

Apple Inc.

Senior Incident Manager

Austin, TX · On-site

$115 - $145/hr

... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.

Apple

Senior Incident Manager

Austin, TX

... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.

Apple

Senior Incident Manager

Austin, TX

... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.

K&L Gates

Lead, IT Change Management

Austin, TX · On-site

$97K - $146K/yr

KEY RELATIONSHIPS Director, Global Support Services / ITSM Leadership, Incident / Problem Manager ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

smp

IT - Power Systems Supervisor

Lewisville, TX · On-site

... staff management experience. * Strong communication skills with technical and non-technical ... Strong problem-solving and root cause analysis skills. * Experience as a technical escalation point ...

Concentra

Sr. Accountant, IT

Addison, TX · On-site

$71K - $90K/yr

Excellent communication (verbal and written), critical problem solving and analytical skills ... Strong organizational and time-management skills. * Excellent oral and written communication skills.

Concentra

Sr. Accountant, IT

Addison, TX

$71K - $90K/yr

Excellent communication (verbal and written), critical problem solving and analytical skills ... Strong organizational and time-management skills. * Excellent oral and written communication skills.

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Texas

It Problem Manager information

See Texas salary details

$18.6K

$69.6K

$128.6K

How much do it problem manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it problem manager in Texas is $69,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $83,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
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It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $69,611 per year, or $33.5 per hour.

Facilities Support Specialist

Luminator Technology Group

Plano, TX • On-site

Full-time

Posted 5 days ago

Job description

Facilities Support Specialist
Department: FacilitiesJob Status: Full-time
FLSA Status: Non-Exempt
Reports To: Operations Manager
Grade/Level: Hourly
Amount of Travel Required: Up to 25% Work Schedule: M-FPositions Supervised: 0
POSITION SUMMARY
The Facilities Support Specialist is responsible for maintaining and supporting the operational integrity of both the manufacturing floor and corporate office areas within a shared facility. This includes ensuring that all building systems, infrastructure, and workspaces are safe, functional, and aligned with company standards. The role involves hands-on maintenance, coordination with external vendors, and collaboration with internal teams to support business continuity, employee comfort, and regulatory compliance.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  • Perform routine inspections, preventive maintenance, and minor repairs on building systems including HVAC, plumbing, electrical, lighting, and safety equipment across both office and manufacturing areas.
  • Respond promptly to facility-related service requests from both corporate and production teams, ensuring minimal disruption to operations.
  • Coordinate and oversee external contractors and vendors for specialized maintenance, repairs, and facility improvement projects.
  • Support space planning, office moves, and workstation setups in the corporate office area, ensuring ergonomic and functional layouts.
  • Monitor and maintain facility safety systems including fire alarms, emergency lighting, and security systems, ensuring compliance with safety regulations.
  • Assist with environmental, health, and safety (EHS) initiatives, including audits, signage, and hazard mitigation across the entire facility.
  • Maintain accurate records of maintenance activities, inspections, and equipment servicing using a CMMS or other tracking tools.
  • Collaborate with internal departments to support facility-related needs for meetings, events, and operational changes.
  • Ensure cleanliness, organization, and readiness of shared spaces such as break rooms, restrooms, conference rooms, and common areas.
  • Participate in emergency response procedures and support business continuity planning for the facility.
  • Other job duties as assigned.

POSITION QUALIFICATIONS
Competencies:
Knowledge
  • Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Skills
  • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Repairing - Repairing machines or systems using the needed tools.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Abilities
  • Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).

REQUIREMENTS:
Education: High school diploma or GED required. Associate degree or technical certification in facilities management, engineering, or a related field preferred. Experience: Minimum 3+ years of experience in facilities maintenance. Experience in a manufacturing or industrial environment preferred.
Computer Skills: Proficiency in Microsoft Office including Outlook, Teams, Word, Excel, and PowerPoint.
Certificates & Licenses: Certified Facility Manager (CFM), OSHA 30-Hour Certification or equivalent, and/or First Aid/CPR Certification preferred.
Other Requirements:
  • Strong knowledge of building systems, mechanical equipment, and maintenance best practices, including HVAC, electrical, and plumbing.
  • Familiarity with CMMS (Computerized Maintenance Management Systems) is a plus.
  • Ability to read and interpret blueprints, schematics, and technical manuals.
  • Working knowledge of health, safety, and environmental regulations.
  • Excellent leadership and communication skills.
  • Strong organizational and problem-solving abilities.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.
The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.
Luminator Technology Group does not accept staffing agency candidates for our postings.
All positions posted are required to be in office unless otherwise posted.

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