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It Problem Manager Jobs in Texas (NOW HIRING)

smp

IT - Power Systems Supervisor

Lewisville, TX · On-site

... staff management experience. * Strong communication skills with technical and non-technical ... Strong problem-solving and root cause analysis skills. * Experience as a technical escalation point ...

K&L Gates

Lead, IT Change Management

Austin, TX · On-site

$97K - $146K/yr

KEY RELATIONSHIPS Director, Global Support Services / ITSM Leadership, Incident / Problem Manager ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

Solera

ERP Manager

Westlake, TX

Lead incident management, problem management, root cause analysis, patch analysis, and high ... Coordinate development activities and operational tasks with IT partners and development teams to ...

TEGNA Inc.

IT/Broadcast Technician

Houston, TX · On-site

Manage and install broadcast equipment like cameras, servers, routers, switches, encoders, and ... Problem-Solving Skills: A natural ability to diagnose and resolve hardware, software, and network ...

Careington

IT Cyber Security Analyst

Frisco, TX

Research security enhancements and make recommendations to management. * Ensure systems are up to ... Strong analytical and problem-solving skills. * Can convey complex and technical issues to diverse ...

Solera

ERP Manager

Westlake, TX · On-site

Lead incident management, problem management, root cause analysis, patch analysis, and high ... Coordinate development activities and operational tasks with IT partners and development teams to ...

Oxy

IT Contracts Negotiator

The Woodlands, TX · On-site

Collaborate closely with internal stakeholders, such as technical leads, risk management, tax group ... Strong analytical and problem-solving skills, with the ability to understand complex technical ...

Oxy

IT Contracts Negotiator

Houston, TX · On-site

Collaborate closely with internal stakeholders, such as technical leads, risk management, tax group ... Strong analytical and problem-solving skills, with the ability to understand complex technical ...

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Showing results 1-20

All JobsIt Problem Manager JobsIt Problem Manager Jobs in Texas

It Problem Manager information

See Texas salary details

$18.6K

$69.6K

$128.6K

How much do it problem manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for it problem manager in Texas is $69,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $83,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Texas? For It Problem Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Texas look for? The top searched job categories for It Problem Manager jobs in Texas are:
What cities in Texas are hiring for It Problem Manager jobs? Cities in Texas with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Texas as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,611 per year, or $33.5 per hour.

IT - Power Systems Supervisor

smp

Lewisville, TX • On-site

Other

Posted 15 days ago

Job description

Job Title: Systems Supervisor (IBM Power I)

Job Description: 

  • Supervise engineers and operations staff; provide coaching, mentorship, and performance guidance.
  • Provide leadership for day-to-day IT operations ensuring high-quality support.
  • Act as a working supervisor combining hands-on technical expertise with team oversight.
  • Lead and assign workloads including incidents, service requests, and projects to meet SLA objectives.
  • Serve as primary escalation point for complex IBM Power i system issues.
  • Oversee installation, configuration, maintenance, and support of IBM Power i systems.
  • Ensure systems availability, performance, and reliability.
  • Oversee system upgrades, patching, and maintenance with focus on risk and security compliance.
  • Direct troubleshooting efforts for critical incidents.
  • Ensure proper documentation of incidents and changes in Track-It.
  • Oversee backup strategies and disaster recovery readiness.
  • Collaborate with cross-functional IT teams and business stakeholders.
  • Drive continuous improvement through trend analysis and root cause identification.
  • Report system health, team performance, and risks to leadership.
  • Ensure compliance with company policies and SOX controls.

Job Experience: 

  • 5–8+ years of experience supporting IBM Power i systems.
  • 5+ years of staff management experience.
  • Strong communication skills with technical and non-technical stakeholders.
  • Proven ability to lead, prioritize, and deliver operational and project objectives.
  • Experience providing coaching and mentorship to technical staff.
  • Strong problem-solving and root cause analysis skills.
  • Experience as a technical escalation point for complex system issues.
  • Experience supporting Tier 1 ERP systems.
  • Experience managing incident response, service requests, and change management.
  • Familiarity with ITSM processes and tools like Track-It.
  • Experience with SOX controls and security policies.
  • Ability to work independently and lead teams.
  • Experience participating in on-call rotations.
  • Working knowledge of tools such as Powertech, Robot, and Mimix. 

Job Requirement: 

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Equivalent experience may be considered.
  • Relevant certifications (IBM Power i, ITIL) preferred.

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