Program Manager
Plano, TX · On-site
Problem Management Ref: #404-IT Pittsburgh
Program Manager
Plano, TX · On-site
Problem Management Ref: #404-IT Pittsburgh
Full-Time IT Support Specialist - El Paso
El Paso, TX · Hybrid
$22.97 - $31.07/hr
... IT problem resolutions for the Department of Veterans Affairs (VA ESDMS). A typical day will ... Previous experience working with a contact center management database * Previous experience working ...
Full-Time IT Support Specialist - El Paso
El Paso, TX · Hybrid
$22.97 - $31.07/hr
... IT problem resolutions for the Department of Veterans Affairs (VA ESDMS). A typical day will ... Previous experience working with a contact center management database * Previous experience working ...
... Problem Manager, contributing in-depth technical information and research to facilitate rapid and ... IT, Human Resources, Finance, Cyber Security, and Technical Security) that impact the user work ...
... Problem Manager, contributing in-depth technical information and research to facilitate rapid and ... IT, Human Resources, Finance, Cyber Security, and Technical Security) that impact the user work ...
Full-Time IT Support Specialist - El Paso
El Paso, TX · Hybrid
$22.97 - $31.07/hr
... IT problem resolutions for the Department of Veterans Affairs (VA ESDMS). A typical day will ... Previous experience working with a contact center management database * Previous experience working ...
Full-Time IT Support Specialist - El Paso
El Paso, TX · Hybrid
$22.97 - $31.07/hr
... IT problem resolutions for the Department of Veterans Affairs (VA ESDMS). A typical day will ... Previous experience working with a contact center management database * Previous experience working ...
Tier I Call Center Agent - JCC2-ESC
San Antonio, TX · On-site
$13.75 - $18/hr
... it should be escalated and routes inquiry in a timely manner. * Identifies and reports unusual or repetitive customer inquiries, complaints or areas of misinformation to the Problem Manager ...
Tier I Call Center Agent - JCC2-ESC
San Antonio, TX · On-site
$13.75 - $18/hr
... it should be escalated and routes inquiry in a timely manner. * Identifies and reports unusual or repetitive customer inquiries, complaints or areas of misinformation to the Problem Manager ...
Tier I Call Center Agent - JCC2-ESC
San Antonio, TX · On-site
$13.50 - $17.75/hr
... it should be escalated and routes inquiry in a timely manner. * Identifies and reports unusual or repetitive customer inquiries, complaints or areas of misinformation to the Problem Manager ...
Tier I Call Center Agent - JCC2-ESC
San Antonio, TX · On-site
$13.50 - $17.75/hr
... it should be escalated and routes inquiry in a timely manner. * Identifies and reports unusual or repetitive customer inquiries, complaints or areas of misinformation to the Problem Manager ...
Able to communicate well and handle ACC calls for incident and problem mgmt.
Able to communicate well and handle ACC calls for incident and problem mgmt.
Tier I Call Center Agent - JCC2-ESC
Laughlin Air Force Base, TX · On-site
$13.75 - $18/hr
... it should be escalated and routes inquiry in a timely manner. * Identifies and reports unusual or repetitive customer inquiries, complaints or areas of misinformation to the Problem Manager ...
Tier I Call Center Agent - JCC2-ESC
Laughlin Air Force Base, TX · On-site
$13.75 - $18/hr
... it should be escalated and routes inquiry in a timely manner. * Identifies and reports unusual or repetitive customer inquiries, complaints or areas of misinformation to the Problem Manager ...
AV/IT/Tradeshow Project Manager
Dallas, TX · On-site
$97K - $115K/yr
Computer and software proficiency as it relates to management of events ... Strong problem-solving skills. * Excellent interpersonal skills. * Effective communication skills ...
Quick apply
Apply Early
AV/IT/Tradeshow Project Manager
Dallas, TX · On-site
$97K - $115K/yr
Computer and software proficiency as it relates to management of events ... Strong problem-solving skills. * Excellent interpersonal skills. * Effective communication skills ...
Apply Early
AV/IT/Tradeshow Project Manager
Dallas, TX · On-site
$97K - $115K/yr
Computer and software proficiency as it relates to management of events ... Strong problem-solving skills. * Excellent interpersonal skills. * Effective communication skills ...
Quick apply
AV/IT/Tradeshow Project Manager
Dallas, TX · On-site
$97K - $115K/yr
Computer and software proficiency as it relates to management of events ... Strong problem-solving skills. * Excellent interpersonal skills. * Effective communication skills ...
IT Service Desk Manager
Houston, TX · On-site
Coordinate problem management activities by identifying repeat incidents, driving root-cause ... Ensure service desk practices align with IT policies and controls, including asset handling, access ...
IT Service Desk Manager
Houston, TX · On-site
Coordinate problem management activities by identifying repeat incidents, driving root-cause ... Ensure service desk practices align with IT policies and controls, including asset handling, access ...
Coordinate problem management activities by identifying repeat incidents, driving root-cause ... Ensure service desk practices align with IT policies and controls, including asset handling, access ...
Coordinate problem management activities by identifying repeat incidents, driving root-cause ... Ensure service desk practices align with IT policies and controls, including asset handling, access ...
High-Velocity IT Environment experience a plus * Working knowledge of the following ITSM Practices: Change Enablement, Incident/Major Incident Management, Problem Management, Configuration Management ...
High-Velocity IT Environment experience a plus * Working knowledge of the following ITSM Practices: Change Enablement, Incident/Major Incident Management, Problem Management, Configuration Management ...
High-Velocity IT Environment experience a plus * Working knowledge of the following ITSM Practices: Change Enablement, Incident/Major Incident Management, Problem Management, Configuration Management ...
High-Velocity IT Environment experience a plus * Working knowledge of the following ITSM Practices: Change Enablement, Incident/Major Incident Management, Problem Management, Configuration Management ...
Problem Resolution - Phlebotomy - San Antonio, Texas
$16.25 - $21.50/hr
Support the Operations Manager with departmental goals and objectives, including developing and ... Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled ...
Problem Resolution - Phlebotomy - San Antonio, Texas
$16.25 - $21.50/hr
Support the Operations Manager with departmental goals and objectives, including developing and ... Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled ...
... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.
... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.
... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.
... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.
IT Organizational Change Management Analyst Location: Houston, TX (Hybrid) Duration: 9+ month ... and problem-solving skills and practices, with ability to manage one's work and a portfolio of ...
Quick apply
Apply Early
IT Organizational Change Management Analyst Location: Houston, TX (Hybrid) Duration: 9+ month ... and problem-solving skills and practices, with ability to manage one's work and a portfolio of ...
Apply Early
BICSI Certified IT Cable Installer
San Antonio, TX · On-site
$30 - $40/hr
Site Lead/Program Manager Primary Work Location: Remote / CONUS and OCONUS Installations Schedule ... Strong problem-solving abilities in a fast-paced environment, often requiring independent judgment.
BICSI Certified IT Cable Installer
San Antonio, TX · On-site
$30 - $40/hr
Site Lead/Program Manager Primary Work Location: Remote / CONUS and OCONUS Installations Schedule ... Strong problem-solving abilities in a fast-paced environment, often requiring independent judgment.
BICSI Certified IT Cable Installer
San Antonio, TX · On-site
$30 - $40/hr
Site Lead/Program Manager Primary Work Location: Remote / CONUS and OCONUS Installations Schedule ... Strong problem-solving abilities in a fast-paced environment, often requiring independent judgment.
BICSI Certified IT Cable Installer
San Antonio, TX · On-site
$30 - $40/hr
Site Lead/Program Manager Primary Work Location: Remote / CONUS and OCONUS Installations Schedule ... Strong problem-solving abilities in a fast-paced environment, often requiring independent judgment.
It Problem Manager information
See Texas salary details
$18.6K - $28.6K
5% of jobs
$28.6K - $38.6K
18% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.6K - $48.6K
7% of jobs
$48.6K - $58.6K
13% of jobs
The median wage is $62.4K / yr.
$58.6K - $68.6K
18% of jobs
$68.6K - $78.6K
13% of jobs
$80K is the 75th percentile. Wages above this are outliers.
$78.6K - $88.6K
9% of jobs
$88.6K - $98.6K
7% of jobs
$98.6K - $108.6K
3% of jobs
$108.6K - $118.6K
4% of jobs
$118.6K - $128.6K
2% of jobs
$18.6K
$69.6K
$128.6K
How much do it problem manager jobs pay per year?
As of Jul 3, 2026, the average yearly pay for it problem manager in Texas is $69,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $83,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?
To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.
How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?
An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.
What is the difference between It Problem Manager vs It Service Desk Analyst?
| Aspect | It Problem Manager | It Service Desk Analyst |
|---|---|---|
| Primary Role | Identify, analyze, and resolve root causes of IT problems to prevent future incidents | Handle initial user requests, troubleshoot basic issues, and escalate complex problems |
| Certifications | ITIL Foundation, sometimes Problem Management certifications | ITIL Foundation, CompTIA A+ often preferred |
| Work Environment | Typically in IT operations or support teams, focusing on problem resolution | Frontline support, interacting directly with end-users |
| Focus | Proactive problem management and process improvement | Reactive incident handling and customer service |
The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.
What are IT Problem Managers?
IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Texas? For It Problem Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Texas look for? The top searched job categories for It Problem Manager jobs in Texas are:
- Graduate Customer Success Manager
- Product Success Manager
- Evening Customer Success Manager Edtech
- Per Diem Customer Success Manager Remote
- Customer Success Manager Cybersecurity
- Customer Success Operations Manager
- Telecommute Junior Customer Success Manager
- Client Success Account Manager
- Client Success Manager
- Founding Customer Success Manager
What cities in Texas are hiring for It Problem Manager jobs? Cities in Texas with the most It Problem Manager job openings:
Job description
Job Title: Program Manager Job Type: Permanent Full Time Location: Dallas, Texas, United States Your future duties and responsibilities This role functions as a central command point for Mass Market documentation, tracking, and issue validation. Responsibilities include owning and updating Mass Market Excel and PPT artifacts, maintaining visibility into total outstanding work and priority?group completion, coordinating approved profiles for production readiness, and maintaining request tracker. Required qualifications to be successful in this role Success in this role requires strong PowerPoint skills, exceptional organization and listening abilities, comfort challenging assumptions, and the grit to drive clarity and follow?through in a fast?moving, highly cross?functional environment. Skills: Problem Management
Ref: #404-IT Pittsburgh