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It Problem Manager Jobs in Texas (NOW HIRING)

SmartSource

AV/IT/Tradeshow Project Manager

Dallas, TX · On-site

$97K - $115K/yr

Computer and software proficiency as it relates to management of events ... Strong problem-solving skills. * Excellent interpersonal skills. * Effective communication skills ...

SmartSource

AV/IT/Tradeshow Project Manager

Dallas, TX · On-site

$97K - $115K/yr

Computer and software proficiency as it relates to management of events ... Strong problem-solving skills. * Excellent interpersonal skills. * Effective communication skills ...

USAA

Mid-Level ACC Major Incident Manager

San Antonio, TX · Hybrid

$85K - $162K/yr

Partner with Problem Management to ensure root cause analysis and corrective actions are documented ... Strong understanding of service restoration, operational recovery, and IT operational support ...

Apple

Senior Incident Manager

Austin, TX

... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.

Apple

Senior Incident Manager

Austin, TX

... it's executed consistently and accurately, while continuously improving it. You'll lead incident ... Partner closely with Problem Management to translate post-incident learnings into prevention work.

K&L Gates

Lead, IT Change Management

Austin, TX · On-site

$97K - $146K/yr

KEY RELATIONSHIPS Director, Global Support Services / ITSM Leadership, Incident / Problem Manager ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

Concentra

Sr. Accountant, IT

Addison, TX

$71K - $90K/yr

Excellent communication (verbal and written), critical problem solving and analytical skills ... Strong organizational and time-management skills. * Excellent oral and written communication skills.

smp

IT - Power Systems Supervisor

Lewisville, TX

... staff management experience. * Strong communication skills with technical and non-technical ... Strong problem-solving and root cause analysis skills. * Experience as a technical escalation point ...

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Showing results 21-40

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Texas

It Problem Manager information

See Texas salary details

$18.6K

$69.6K

$128.6K

How much do it problem manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for it problem manager in Texas is $69,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $83,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
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What cities in Texas are hiring for It Problem Manager jobs? Cities in Texas with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,611 per year, or $33.5 per hour.
Program Manager

Program Manager

System One

Plano, TX • On-site

Full-time

Posted 17 days ago

Job description

Job Title: Program Manager Job Type: Permanent Full Time Location: Dallas, Texas, United States Your future duties and responsibilities This role functions as a central command point for Mass Market documentation, tracking, and issue validation. Responsibilities include owning and updating Mass Market Excel and PPT artifacts, maintaining visibility into total outstanding work and priority?group completion, coordinating approved profiles for production readiness, and maintaining request tracker. Required qualifications to be successful in this role Success in this role requires strong PowerPoint skills, exceptional organization and listening abilities, comfort challenging assumptions, and the grit to drive clarity and follow?through in a fast?moving, highly cross?functional environment. Skills: Problem Management

Ref: #404-IT Pittsburgh