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It Problem Manager Jobs in Ontario (NOW HIRING)

AndrosEnterprise

IT MANGER - Remote

Toronto, ON

Lead and manage the IT department to ensure effective delivery of services and support for retail ... Strong analytical problem-solving skills combined with excellent communication abilities.

Heitech Software Solutions

$100 - $150/hr

You will ensure data security, system uptime, and serve as the primary internal liaison for day-to-day IT problem-solving. * Asset & Risk Management: Develop and audit operational data security ...

Caffe Demetre

IT Lead

Woodbridge, ON · On-site

Manage our networks across every site. This includes patch panels, network switches, LAN, wireless ... You understand that an IT problem at 8 PM on a Saturday is a guest-experience problem. Here's what ...

Demetres

IT Lead

Woodbridge, ON · On-site

Manage our networks across every site. This includes patch panels, network switches, LAN, wireless ... You understand that an IT problem at 8 PM on a Saturday is a guest-experience problem. Here's what ...

Interac Corp.

AppOps, Specialist

Toronto, ON · On-site

Excellent understanding of ITIL service management processes. * Skilled in IT problem diagnosis and resolution. * You have experience in supporting high-throughput, low latency systems. * You have ...

CPCS

Head IT Modernization

Ottawa, ON

By joining a global employee-owned management consulting firm, you'll tackle big challenges that ... If you thrive on intellectual curiosity, problem-solving, and collaboration, you'll find your place ...

Uottawa

Intermediate Analyst, Application Support

Ottawa, ON · On-site

CA$82K - CA$102K/yr

... problem management system database. Liaise with "Super Users" to facilitate communication between IT and the business at an operational level. Communicate service level agreement levels to users to ...

Maarut

CA$70 - CA$75/hr

Excellent problem-solving, organizational, and decision-making skills Desirable Skills ... Awareness of emerging IT trends and technologies

Td

IT Build Analyst I

Toronto, ON · On-site +1

CA$59K - CA$84K/yr

Strong problem-solving skills * Understanding of security concepts and practices * Strong verbal ... Knowledge of computing and performance management concepts * Programming/scripting fundamentals

Td

IT Build Analyst I

London, ON · On-site +1

CA$59K - CA$84K/yr

Strong problem-solving skills * Understanding of security concepts and practices * Strong verbal ... Knowledge of computing and performance management concepts * Programming/scripting fundamentals

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Ontario

It Problem Manager information

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Ontario? For It Problem Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Ontario look for? The top searched job categories for It Problem Manager jobs in Ontario are:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Ontario as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

RQ11158 - Project Manager/Leader - Senior

Flexstaf IT

Toronto, ON • Hybrid

Full-time

Posted 2 days ago

Job description


Must Have:

  • 8–10+ years of demonstrated experience managing complex IT projects, preferably in infrastructure and operations environments
  • Public Sector experience
  • Strong technical background in web applications and modern cloud infrastructure (very important)
  • Experience managing varity of products /products
  • Variety/range of technical people
  • Demonstration of a people-first approach

Experience and Skill Set Requirements

Experience Requirements:
  • Minimum 8–10 years of IT project management experience, preferably in infrastructure or operations environments
  • Proven experience managing multiple concurrent projects and operational priorities
  • Experience with release management, patching cycles, and change management processes (e.g., CRQs)
  • Experience supporting incident management and service operations
  • Strong stakeholder engagement and communication skills, including working with senior leadership
  • Demonstrated ability to manage project scope, schedules, budgets, and risks
  • Excellent problem-solving, organizational, and decision-making skills
Desirable Skills:
  • Experience in public sector or large enterprise environments
  • Familiarity with ITIL processes (incident, change, problem management)
  • Experience with infrastructure delivery (cloud, on-prem, or hybrid)
  • Knowledge of enterprise governance and ITS engagement processes
Knowledge Transfer Requirements:

Knowledge transfer will occur throughout the engagement via regular meetings, documentation, and working sessions. All project artefacts must be documented and transferred to ensure continuity and sustainability of operations.


Evaluation CriteriaProject Management and Delivery Experience – 50%
  • 8–10+ years of demonstrated experience managing complex IT projects, preferably in infrastructure and operations environments
  • Proven ability to manage full project lifecycle (scope, schedule, cost, risk, and quality)
  • Experience coordinating releases, patching cycles, and change management (e.g., CRQs)
  • Experience managing multiple concurrent projects in fast-paced environments
Technical Coordination and Operations Support – 20%
  • Experience supporting IT operations, including incident, change, and service management processes
  • Ability to coordinate technical teams and resources to deliver complex infrastructure initiatives
  • Demonstrated experience identifying and managing project and operational risks
Communication and Stakeholder Management – 25%
  • Proven ability to engage effectively with stakeholders, executives, and technical teams
  • Strong verbal and written communication skills, including reporting and documentation
  • Experience facilitating decision-making and resolving conflicts across stakeholders
  • Demonstrated ability to collaborate and build strong working relationships
Desirable Skills – 5%
  • Public sector experience
  • Knowledge of ITIL frameworks and best practices
  • Experience with cloud and hybrid infrastructure environments
  • Awareness of emerging IT trends and technologies