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It Problem Manager Jobs in Ontario (NOW HIRING)

Scotiabank

Global Systems Operator

Toronto, ON

  • PTO

All incidents must be tracked through the incident/problem management tools and escalated if ... What's in it for you? * Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive ...

MCAP

Systems Engineer

Waterloo, ON · On-site

Create and maintain documentation as it relates to infrastructure configuration, disaster recovery ... Perform troubleshooting and root cause analysis in support of incident and problem management.

Walmart

(CAN) Solution Consultant III

Mississauga, ON · On-site

CA$91K - CA$126K/yr

Experience with vendor management, governance, and IT incident/problem management practices preferred. Leadership Expectations: Respect the Individual: Demonstrates and encourages respect for others ...

Flexstaf IT

Data Science Developer - Senio

Toronto, ON · On-site

... IT colleagues to implement products, conduct reviews, resolve operational problems, and support ... organize and manage data in a lakehouse following medallion architecture; - Background with ...

PureLogic IT

Sales Account Executive

Kanata, ON · Hybrid

About PureLogic IT PureLogic IT provides innovative IT solutions for the Federal Government and ... Quick problem-solving skills with solutions that benefit both company and customer. * Strong multi ...

National Veterinary Associates

  • Medical

  • Dental

Whether it's building strong relationships, listening well, or making sure everyone feels heard ... Use your problem-solving and planning skills to manage costs, optimize revenue, and support ...

Sentinel Management

Licensed Condominium Manager

Greely, ON · On-site

CA$50K - CA$100K/yr

  • Medical

  • Dental

  • Vision

  • PTO

You understand that condominium management is not a glamorous or straightforward role-it requires ... You thrive in environments where professionalism, empathy, and thoughtful problem-solving are ...

Sextant Consulting Group

Project Mgr.

Toronto, ON · On-site

Strong problem-solving, communication, and leadership skills. The ability to set goals, measure ... What's In It For You: Make an impact - As an employee-owned firm, your contributions directly shape ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Ontario

It Problem Manager information

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Ontario? For It Problem Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Ontario look for? The top searched job categories for It Problem Manager jobs in Ontario are:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Ontario as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Assistant Branch Operations Manager

Royal Bank of Canada

Toronto, ON • On-site

CA$55K - CA$65K/yr

Full-time

Re-posted 2 days ago

Job description

Job Description

What is the opportunity?
The RBC Dominion Securities is looking for an Assistant Branch
Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are
met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

  • Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
  • Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
  • Ensure compliance and internal control requirements are met.
  • Branch technology access, setup, and troubleshooting.
  • Ensuring that complete documentation is maintained either in electronic or hard copy form.
  • Provides administrative support to branch staff

What do you need to succeed?
Must-have

  • Meticulous attention to detail and excellent time management skills
  • Exceptional written and verbal communication skills
  • A professional approach to all situations to create a positive working environment
  • Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

  • Canadian Investment Regulatory Exam, CIRE
  • Knowledge of RBC Dominion Securities' systems and procedures, an asset
  • Experience in the securities industry is an asset

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

Job Skills

Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-10

Application Deadline:

2026-08-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $65,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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