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It Help Desk Associate Jobs in Ontario (NOW HIRING)

PRIORITY WASTE RESOURCES LLC

... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... High school diploma or equivalent; associate degree or IT certification a plus. * 0-2 years in a ...

Integra

IT Help Desk Analyst

Harrow, ON

We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

VC3

IT Help Desk Technician - Level 1

Toronto, ON

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also ...

Fidus Systems

Information Technology Specialist

Ottawa, ON · On-site

CA$90K - CA$110K/yr

Share ownership of IT help desk operations alongside the IT team, ensuring prompt and professional resolution of support tickets, setting priorities, and closing tickets with excellent customer ...

Yum! Brands

IT Service Desk Analyst

Vaughan, ON

CA$55K - CA$72K/yr

This role must have... * 1-2 years of IT support services experience * Working knowledge and ... Work typically performed at a desk/computer workstation * Access to necessary technology and ...

Yum Brands

Bilingual IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

Experience * This role must have... * 1-2 years of IT support services experience * Bilingual ... Work typically performed at a desk/computer workstation * Access to necessary technology and ...

VC3

IT Service Desk Technician, Level 3

Toronto, ON

Description Are you a driven IT professional with strong technical skills and a proven track record ... Desk Technician is responsible for providing senior level technical assistance and support to ...

CLUB4 FITNESS

Front Desk Associate

Baton Rouge, LA · On-site

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Ontario

It Help Desk Associate information

See Ontario salary details

$14

$20

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How much do it help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it help desk associate in Ontario is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.80 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Ontario?

The most popular types of It Help Desk jobs in Ontario are:

What are popular job titles related to It Help Desk Associate jobs in Ontario?

For It Help Desk Associate jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Ontario look for?

The top searched job categories for It Help Desk Associate jobs in Ontario are:

What cities in Ontario are hiring for It Help Desk Associate jobs?

Cities in Ontario with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,130 per year, or $20.7 per hour.

IT Help Desk Technician

PRIORITY WASTE RESOURCES LLC

On-site

Full-time

Re-posted 2 days ago

Job description

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others.Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.

Duties and Responsibilities

  • Serve as the first point of contact for support requests via the ticketing system, email, and phone.
  • Triage, diagnose, and resolve common hardware, software, and connectivity issues.
  • Image, configure, and deploy desktops, laptops, and peripherals.
  • Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
  • Assist with new-hire onboarding and offboarding setup.
  • Document all requests, steps, and resolutions thoroughly in the ticketing system.
  • Escalate issues beyond Tier 1 scope to senior technical staff.
  • Provide clear, patient guidance and basic training to non-technical users.

The successful candidate profile includes

  • High school diploma or equivalent; associate degree or IT certification a plus.
  • 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience.
  • Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
  • Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
  • Strong problem-solving and communication skills, with patience and a customer-service mindset.
  • Ability to work independently and as part of a team, and to follow tickets through to resolution.
  • Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected].

Preferred Qualifications

  • Certifications such as CompTIA A+, Network+, or Google IT Support.
  • Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
  • Familiarity with Active Directory / Entra ID user administration.
  • Experience supporting a multi-site or field-based workforce.

At Priority Waste, there are fundamental qualities that we look for in all our employees

  • People who excel in a collaborative environment (team players)
  • A willingness to do whatever the situation calls for
  • An excitement to be part of a growing organization
  • A genuine understanding that the quality of your work has a direct impact on the company's success

Apply