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On Call Entry Level Desktop Support Jobs in Ontario

Agnico Eagle Mines Limited

Help Desk Analyst

Timmins, ON · On-site

Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a ... Participate in an On-Call Emergency Support roster for regional operations. * Occasional visits to ...

Stefanini Group

Sr. Deskside Technician

Toronto, ON · On-site

Desktop/laptop tech support (Mac and PC) * Windows 11, MacOS operating systems * Support mobile ... Ability to work on-call and other after-hours support needs * May provide Executive support

Stefanini Group

Sr. Deskside Technician

Toronto, ON · On-site

Desktop/laptop tech support (Mac and PC) * Windows 11, MacOS operating systems * Support mobile ... Ability to work on-call and other after-hours support needs * May provide Executive support

Infoya

CA$45K - CA$53K/yr

... desktops, laptops, printers, peripherals, and mobile devices. * Log and categorize support tickets ... Working within a flexible schedule that may include being "on-call". * Ability to prioritize issues ...

Company3

Systems Engineer, Sr

Toronto, ON · On-site

Linux Servers (Rocky). * Windows Desktops and Servers (Windows 10, Windows 11). * Proxmox ... Provide escalation support to on-call staff when required. WHAT YOU BRING: The ideal candidate will ...

Gbmc

... desktop and other client hardware, software and system support for enterprise users of IT systems. ... Provides On Call support, 24x7 and escalated support as needed; provides Service Desk phone ...

Premier Equipment

Parts Associate

Hagersville, ON · On-site

As a Parts Assistant at Premier Equipment, you will play a key support role in the efficient ... Proficiency with standard desktop applications such as Microsoft Office and internet functions.

Premier Equipment

Parts Associate

Hagersville, ON · On-site

CA$19 - CA$22/hr

Your efforts will help maintain a smooth workflow, support sales and service teams, and contribute ... Proficiency with standard desktop applications such as Microsoft Office and internet functions.

Warner Music Inc.

Software Engineer

Toronto, ON

CA$63K - CA$130K/yr

... supporting the technical systems that power Warner Music Group's global operations. This hybrid ... desktop, network, and web layers * Experience being on-call, managing incidents, and meeting SLA ...

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On Call Entry Level Desktop Support information

What is the difference between On Call Entry Level Desktop Support vs Help Desk Technician?

AspectOn Call Entry Level Desktop SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentOn-site or remote support, often on-call basisHelp desk or call center environment, primarily remote
Job ResponsibilitiesResponds to urgent desktop issues, troubleshooting, on-call supportResponds to user tickets, troubleshooting, providing technical support
Industry UsageIT support, service providers, corporate IT departmentsIT support, customer service, internal tech support

Both roles involve technical support and similar certifications, but On Call Entry Level Desktop Support emphasizes urgent, on-demand troubleshooting often outside regular hours, while Help Desk Technicians handle user issues primarily through ticketing systems during standard hours.

What are popular job titles related to On Call Entry Level Desktop Support jobs in Ontario? For On Call Entry Level Desktop Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching On Call Entry Level Desktop Support jobs in Ontario look for? The top searched job categories for On Call Entry Level Desktop Support jobs in Ontario are:
What cities in Ontario are hiring for On Call Entry Level Desktop Support jobs? Cities in Ontario with the most On Call Entry Level Desktop Support job openings:
On Call Entry Level Desktop Support jobs near you

Help Desk Analyst

Agnico Eagle Mines Limited

Timmins, ON • On-site

Full-time

Posted 7 days ago

Job description

Reporting to the IT Supervisor, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities.  This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.  You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle's values, Health & Safety Code of Conduct and the environment.

  • Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins; 

  • Provide Level 1 & 2 Technical Support; 

  • Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets; 

  • Identify improvement opportunities to help deliver high quality service; 

  • Produce and maintain updated technical documentation and customer facing knowledge bases; 

  • Prioritize and Maintain security of IT systems within the guidance of AEM Policies; 

  • Providing friendly and efficient customer service.

  • College Diploma or Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR
  • Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR
  • Equivalent work experience in the relevant field;
  • ServiceNow Platform Knowledge or other ITSM tool would be considered an asset;
  • Experience in the mining industry would be considered an asset;
  • Beginner to Intermediate knowledge in most, but not all of the following:
    • MS Windows 10/11;
    • MS Windows Server;
    • MS O365;
    • MS SCCM;
    • Managing objects in a Windows Active Directory environment;
    • Laptop/desktop hardware;
  • A basic understanding of the following would be considered an asset:
    • VOIP Systems;
    • Networking hardware and configuration;
    • VMWare;
    • Server and storage area network hardware;
    • ITIL concepts;
    • MS Azure;
  • Excellent working knowledge of all Microsoft Office Suite applications especially Outlook, Excel, Word & PowerPoint

Your Work Schedule:

  • Schedule: 40 hours per week, Monday to Friday at our Timmins Regional Office.
  • Participate in an On-Call Emergency Support roster for regional operations.
  • Occasional visits to site may also be required.

Apply