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On Call Entry Level Desktop Support Jobs in Ontario

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Rotate with other team members to be on call during after hours and weekends. Requirements * Strong ... Understanding of key Microsoft technologies, focusing on Microsoft 365, including Desktop and ...

Dr Support Pros

Be Seen First

Senior Field and Help Desk Technician

Pickering, ON · On-site

CA$28 - CA$40/hr

Dr Support Pros Inc. manages all aspects of its business from Toronto, Burlington, Cambridge and ... Availability for Permanent, Full Time Employment including some on call, overtime and weekend ...

Humber River Health

Service Desk Support

Toronto, ON · On-site

CA$68K - CA$85K/yr

... on-call rotation * Provides end-user support for the installation and support of applications ... Citrix Desktop is required. * Experience with Meditech and other healthcare information ...

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

... on-call rotation * Provides end-user support for the installation and support of applications ... Citrix Desktop is required. * Experience with Meditech and other healthcare information ...

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

... on-call rotation * Provides end-user support for the installation and support of applications ... Citrix Desktop is required. * Experience with Meditech and other healthcare information ...

Humber River Health

Service Desk Support

Toronto, ON

CA$67K - CA$84K/yr

... on-call rotation * Provides end-user support for the installation and support of applications ... Citrix Desktop is required. * Experience with Meditech and other healthcare information ...

Humber River Health

Service Desk Support

Toronto, ON

CA$67K - CA$84K/yr

... on-call rotation * Provides end-user support for the installation and support of applications ... Citrix Desktop is required. * Experience with Meditech and other healthcare information ...

Nokia

Jr. NSP Technical Care Specialist

Kanata, ON

As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP ... This is an entry-level to early-career role designed to provide hands-on exposure to Linux systems ...

Jolera

Field Services Specialist

Toronto, ON · On-site

Responsible for the overall administration of the desktop, laptop, and peripherals at a specific ... Responsible for on-call/as-needed support for remote locations. * Ability to make sound judgment ...

Total Power Limited

Fuel Associate

Mississauga, ON

... by supporting lead technicians with daily work activities; performing minor system repairs ... Be a part of the Company's after hours on call schedule.? * In the case of a power outage or ...

Total Power Limited

Fuel Associate

Mississauga, ON · On-site

... by supporting lead technicians with daily work activities; performing minor system repairs ... Be a part of the Companys after hours on call schedule.? * In the case of a power outage or ...

Premier Equipment

Parts Associate

Woodstock, ON · On-site

CA$21.22 - CA$22.89/hr

Your efforts will help maintain a smooth workflow, support sales and service teams, and contribute ... Proficiency with standard desktop applications such as Microsoft Office and internet functions.

Premier Equipment

Parts Associate

Woodstock, ON · On-site

As a Parts Assistant at Premier Equipment, you will play a key support role in the efficient ... Proficiency with standard desktop applications such as Microsoft Office and internet functions.

Astreya

Field Services Technician I

Toronto, ON

End-User Support * Provide onsite and remote technical support for end users, including desktops ... CompTIA A+ Google IT Support Certificate or similar entry-level credential Level II * Required:

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All JobsOn Call Desktop Support JobsOn Call Entry Level Desktop Support JobsOn Call Entry Level Desktop Support Jobs in Ontario

On Call Entry Level Desktop Support information

What is the difference between On Call Entry Level Desktop Support vs Help Desk Technician?

AspectOn Call Entry Level Desktop SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentOn-site or remote support, often on-call basisHelp desk or call center environment, primarily remote
Job ResponsibilitiesResponds to urgent desktop issues, troubleshooting, on-call supportResponds to user tickets, troubleshooting, providing technical support
Industry UsageIT support, service providers, corporate IT departmentsIT support, customer service, internal tech support

Both roles involve technical support and similar certifications, but On Call Entry Level Desktop Support emphasizes urgent, on-demand troubleshooting often outside regular hours, while Help Desk Technicians handle user issues primarily through ticketing systems during standard hours.

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For On Call Entry Level Desktop Support jobs in Ontario, the most frequently searched job titles are:

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On Call Entry Level Desktop Support jobs near you

Junior Desktop Support Analyst

London, ON

Squarepoint Capital
Finance and Insurance • 1 - 5K employees
Learn more about Squarepoint Capitalexternal

Full-time

Re-posted 11 days ago

Job description

Squarepoint is looking for a Junior Desktop Support Analyst to support a global community of approximately 2000+ users in a Windows environment consisting of virtual desktops. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory, Remote Access assistance and hardware issues.

Role Overview:

  • Deliver 24x5 on-site and remote support to approximately 2,000 global users in accordance with business requirements;
  • Participate in a rotational on-call schedule to provide weekend support;
  • Manage service requests and incidents within defined service-level agreements, in line with documented internal runbooks;
  • Provide first- and second-level support by triaging, diagnosing, and resolving service issues;
  • Collaborate with Level 2 and Level 3 internal teams, external partners, and vendors to resolve complex incidents;
  • Provide end-to-end hardware support, including inventory management and equipment procurement as required;
  • Develop and maintain knowledge base articles and runbooks related to support processes, system changes, and operating procedures;
  • Ensure effective execution of the Incident Management process to minimize production impact on end users;
  • Provide project support to senior team members as required;

Required Qualifications: 

  • Knowledge and experience in a Microsoft environment supporting Windows 11, Office Suite including Office 365, and Azure, including SharePoint;
  • Knowledge and experience with Active Directory, Remote Access solutions;
  • Knowledge and experience installing, troubleshooting, and managing desktop hardware;
  • Dedication to customer service;
  • Works with minimum supervision, proactively follow up on outstanding issues/tickets;
  • Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively;
  • Strong analytical, prioritizing, interpersonal, problem-solving skills;
  • Strong verbal and written communication skills;
  • Demonstrated collaborative skills and ability to work well within a team;
  • Ability to work in a fast-paced and deadline-oriented environment;
  • Self-motivated with critical attention to detail, deadlines, and reporting;
  • Degree in Computer Science, Engineering or related field or experience;

Nice to have:

  • Scripting in PowerShell and Python to proactively automate common tasks to improve efficiency and increase productivity;
  • Software packaging and deployment;
  • Ability to manage small-medium sized projects within defined timeline and budget;
  • Demonstrated interest in learning about new and emerging technologies;
  • Self-directed learner and ability to find solutions to problems they have not encountered before

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