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It Problem Manager Jobs in Kalamazoo, MI (NOW HIRING)

Gibraltar Industries

Production Manager

Hastings, MI · On-site

Administer and lead 8D problem solving process. * Administer and lead standardized work list ... it for improvements in products and services; acts with customers in mind; establishes and ...

Prospiant

Production Manager

Hastings, MI · On-site

$90 - $115/hr

Administer and lead 8D problem solving process. * Administer and lead standardized work list ... it for improvements in products and services; acts with customers in mind; establishes and ...

Wightman

MEP Manager

Kalamazoo, MI · On-site

Strong problem-solving skills with excellent attention to detail * Ability to effectively ... Let's face it: no matter your career trajectory - whether you're just starting out, currently in a ...

Wightman

MEP Manager

Kalamazoo, MI

Strong problem-solving skills with excellent attention to detail * Ability to effectively ... Let's face it: no matter your career trajectory - whether you're just starting out, currently in a ...

Wightman

MEP Manager

Kalamazoo, MI · On-site

$100 - $130/hr

Strong problem-solving skills with excellent attention to detail * Ability to effectively ... After all, you spend a third of your day at work; why do it in a place where you do not feel valued ...

GT Independence

Operations Standards Manager

Sturgis, MI

$80K - $90K/hr

Partner with IT to interpret system changes, validate workflow impacts, and support user acceptance ... Strong critical thinking, problem solving, and organizational skills. * Advanced proficiency with ...

GT Independence

Operations Standards Manager

Sturgis, MI · On-site

Partner with IT to interpret system changes, validate workflow impacts, and support user acceptance ... Strong critical thinking, problem solving, and organizational skills. * Advanced proficiency with ...

GT Independence

Operations Standards Manager

Sturgis, MI

$80K - $90K/hr

Partner with IT to interpret system changes, validate workflow impacts, and support user acceptance ... Strong critical thinking, problem solving, and organizational skills. * Advanced proficiency with ...

Zoetis, Inc.

Head of R&D Data and Digital

Kalamazoo, MI · On-site

Partner with IT to establish a comprehensive operating model for enterprise-scale R&D platforms and data solutions, including capacity planning, SLAs, incident/problem management, vendor performance ...

Abaxis

Head of R&D Data and Digital

Portage, MI · On-site

Partner with IT to establish a comprehensive operating model for enterprisescale R&D platforms and data solutions, including capacity planning, SLAs, incident/problem management, vendor performance ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Kalamazoo, MI

It Problem Manager information

See Kalamazoo, MI salary details

$18.9K

$70.7K

$130.6K

How much do it problem manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for it problem manager in Kalamazoo, MI is $70,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $85,100.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What job categories do people searching It Problem Manager jobs in Kalamazoo, MI look for?

The top searched job categories for It Problem Manager jobs in Kalamazoo, MI are:

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