It Problem Manager Jobs in Michigan (NOW HIRING)

Supervises, plans, directs and controls high speed production and test activities of Document Services & Logistics (DS&L) functions by validating requirements and overseeing workflow. Ensures timely and accurate distribution of quality corporate transactional and marketing documents. Interfaces with local business units, functional departments including technical support and 3rd party vendors such as equipment maintenance technician staff and management in order to meet production requirements. Provides leadership, guidance and mentorship to assigned production staff.

• Supervises staff of 6-15 operators with a focus on timely and quality production of workflow and meeting Service Level Agreements (SLA). Monitors work process to ensure requirements are handled efficiently within a defined timeline. Maintains coordination of test volume activities of DS & L functions ensuring compliance and actively monitors department resources, including equipment and software, to supply proper tools for operators to perform job responsibilities in a safe manner. Leads daily shift turnover meeting to review workload and print equipment status to operators in order to prepare team for shift expectations. 
• Utilizes Excel and Access to analyze and prepare production reports reflecting overall job activity including materials processed and equipment used among operator staff. Presents monthly reporting including SLA results, production volumes and overall initiatives to the staff. Engages in problem management and resolution. Makes sound recommendations for work distribution based on analysis and overall trends in department workflow. Conducts analysis of staff work environment needs and performs research to review and recommend vendor products for staff production use.
• Responsible for performance management of operator and lead staff and effectively addresses concerns. Conducts regular coaching sessions with employees to review job performance and addresses concerns with proper action. Ensures staff adherence to company policies and department mandated processes and procedures, and ensures compliance with all wage and hour activities. Evaluates staffing needs and actively participates in employee selection, onboarding and training of new employees. Upholds compliance to safety standards by performing monthly safety audits and addresses any safety concerns. 
• Drives efforts within continuous process improvement and/or Kaizen efforts in order to execute problem resolution. Identifies and oversees implementation of departmental process improvements. Confirms all staff complies to new standards to ensure compliance in safety and internal process standards. Clearly communicates changes to process and/or department initiatives to staff and conducts follow up to ensure accordance to guidelines.
• Builds and maintains strong working relationships with internal and external vendors such as Presort team and USPS; collaborates effectively to ensure a positive customer experience. Escalates feedback and concerns to leadership to address issues affecting production environment. Participates in special projects, as needed, and prepares teams for new implementations related to group output. Performs other duties as assigned.

• Shift hours will be: 3rd Shift, Sunday - Thursday, 10:30pm - 7am in our Caledonia, MI location.  Shift premium does apply: 10%.
• The primary hours for this position are during 3rd shift, the supervisor will be required to attend meetings outside of regular shift hours including bi-weekly and monthly department and divisional leadership meetings, quarterly townhalls, and other meetings that are scheduled throughout the year at a leadership level. 
• Additionally, there may be times that flexibility to work outside of shift hours is needed to ensure communication with incoming/outgoing leadership, as well as for some project involvement as needed.

• 1-3 years leadership experience within production and/or mailing industry.
• 1-3 years demonstrated experience with mainframe or server based printing in a large multi-task computerized environment preferred.
•  Demonstrated experience with large scale printing systems and/or insert mailing technologies preferred.

• High school diploma or equivalent required.
• Bachelor's degree preferred.

• Effective leadership skills.
• Demonstrated analytical skills.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Demonstrated problem solving skills.
• Highly thorough and dependable.
• Ability to work within tight timeframes and meet strict deadlines.
• Instills commitment to organizational goals.
• Effective interpersonal skills.
• Effective conflict management skills.
• Demonstrates a high commitment to quality.
• Demonstrated time management and priority setting skills.
• Demonstrates a high level of accuracy, even under pressure.