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It Problem Manager Jobs in Michigan (NOW HIRING)

Autodesk

Senior Technical Account Manager

Novi, MI

Taking a problem management approach, find opportunities for improvement initiatives * Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and ...

Corning

... and problem management * 3+ years' experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure. REQUIRED SKILLS * Leads by ...

Detroit IT

Systems Administrator

Troy, MI · On-site

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Monitoring, maintaining, and managing server and network equipment on a regular schedule.

Detroit IT

Systems Administrator

Troy, MI

Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Monitoring, maintaining, and managing server and network equipment on a regular schedule.

Future Soft IT

Molding Supervisor

Litchfield, MI · On-site

Trains associates in machine processes and problem solving. ESSENTIAL FUNCTIONS: Monitors work of ... Provides daily communication of activities to manager. Takes ownership of problems and attempts to ...

Resource Point LLC

Database Manager

Detroit, MI · On-site

Day-to-day operations oversight, Direction/Prioritization when issues arise, Problem resolution ... Triage the issues and send it to the teams through ticketing systems . * Strong experience in ...

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All JobsIt Problem Manager JobsIt Problem Manager Jobs in Michigan

It Problem Manager information

See Michigan salary details

$17.4K

$65.1K

$120.3K

How much do it problem manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it problem manager in Michigan is $65,124.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $78,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What cities in Michigan are hiring for It Problem Manager jobs? Cities in Michigan with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Michigan as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $65,124 per year, or $31.3 per hour.
Prin Network Operations Center Analyst

Prin Network Operations Center Analyst

Consumers Energy

Jackson, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Consumers Energy rating

8.2

Company rating: 8.2 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

24th of 50 rated energy and utility

Job description

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Principal Network Operations Center (NOC) Analyst is responsible for leading IT incident response efforts, coordinating issue resolution, and driving problem management initiatives. This role includes advanced technical troubleshooting, mentoring junior NOC analysts, and collaborating with engineering teams to optimize infrastructure performance. Additional responsibilities include developing technical documentation, advancing strategic initiatives, and serving as the primary escalation point for complex issues. The individual in this role possesses extensive expertise across multiple IT domains-including network administration-and demonstrates the ability to communicate effectively with stakeholders at all levels of technical proficiency.
#LI-TR1
Essential Duties and Responsibilities
  • Leads the organization's Incident and Problem Management programs by establishing standards, ensuring compliance, and driving process improvements across all teams.
  • Coordinates IT efforts to assess outage risks, strengthen infrastructure resilience in partnership with platform owners, and implement monitoring enhancements to increase service reliability.
  • Leads incident triage and root cause analysis by applying deep knowledge of IT infrastructure dependencies, monitoring tools, and application behavior to correlate events, resolve cascading impacts, and prevent recurrence.
  • Serves as the primary escalation point for the NOC, facilitating the resolution of complex technical issues through expert-level troubleshooting and guidance.
  • Develops and maintains monitoring thresholds for core infrastructure platforms, ensuring scalability and resilience across on-premises and cloud environments.
  • Acts as a key stakeholder with application owner teams to identify, design, and operationalize monitoring improvements that strengthen proactive detection of technology issues.
  • Collaborates with engineering teams to coordinate and implement network changes and performance enhancements.
  • Independently fulfills both standard and non-standard service requests as defined by the Network Operations Center.
  • Tracks and assesses team performance against established KPIs, implementing corrective actions as needed.
  • Creates and maintains operational documentation, knowledge base articles, and detailed troubleshooting guides for the Network Operations team.
  • Mentors and coaches junior NOC analysts, fostering a culture of continuous learning, accountability, and professional development.
  • Stays current on emerging IT technologies and evolving security threats, providing leadership with actionable insights and recommendations.
  • Performs other duties as assigned.

Knowledge/Skills/Abilities
  • Extensive knowledge of enterprise network technologies, including DNS, DHCP, TCP/IP, routing, switching, VPN, Layer 7 firewalls, packet capture analysis, authentication protocols, and general system administration.
  • Extensive knowledge of enterprise compute technologies, including cloud computing, directory services, virtualization, Microsoft Windows operating systems, and Linux operating systems.
  • Working knowledge of the ITIL framework and its application within an enterprise environment.
  • Familiarity with the NIMS-defined Incident Command System (ICS) and the ability to apply its concepts during coordinated crisis response.
  • Strong leadership and communication skills, with the ability to explain complex technical issues to diverse audiences, including senior leadership.
  • Ability to teach technical concepts and coach junior team members in alignment with company culture and values.
  • Demonstrates strong teamwork and exemplifies humility, drive, and interpersonal effectiveness.
  • Ability to perform effectively under pressure while managing multiple priorities simultaneously.
  • Strong analytical and critical-thinking abilities with exceptional attention to detail.
  • Ability to work outside standard business hours-including nights and weekends-and participate in an on-call rotation.

Education/Experience
  • Bachelor's degree in Information Technology, Computer Science, or a related field and seven (7) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role
    • [OR] Associate's degree in Information Technology, Computer Science, or a related field and nine (9) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role
    • [OR] High School Diploma/GED and eleven (11) or more years of experience in Network Operations, Infrastructure Operations, System Administration, or a related IT role

Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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