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Remote Itsm Jobs in Michigan (NOW HIRING)

Remote Itsm information

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
What are the most commonly searched types of Itsm jobs in Michigan? The most popular types of Itsm jobs in Michigan are:
What cities in Michigan are hiring for Remote Itsm jobs? Cities in Michigan with the most Remote Itsm job openings:
Infographic showing various Remote Itsm job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Senior Technical Risk Engineer

Ford Motor Company

Dearborn, MI • Remote

$96K - $162K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 18 days ago


Job description

We are seeking a Technical Risk Engineer with strong technical acumen to design, prioritize, and enable risk-reducing technical solutions across complex cloud and enterprise environments. This role emphasizes solution engineering over process engineering-using risk frameworks, policies, and controls as inputs to architect practical, automatable, and scalable technical safeguards.

The ideal candidate thinks like an engineer first and a risk professional second: someone who understands how systems fail, how controls can be enforced through code and architecture, and how risk intent is translated into resilient technical designs.

Preferred Technical Skills

  • Cloud Platforms: Google Cloud Platform (GCP)
  • Automation & API Development: Proficiency in Python or Java and Ansible for scripting, with hands-on experience in API development (RESTful) 
  • Infrastructure as Code: Terraform (required)
  • Data & Analytics: GCP BigQuery, Power BI (or similar) to visualize risk posture & evidence.
  • Backup, recovery, and resilience solution architectures

  • Isolated Recovery Environment (IRE) design and implementation in GCP

  • Supporting Knowledge (nice to have):
    • GRC and/or Security Domain expertise
    • CI/CD pipelines and policy-as-code
    • Cloud IAM, networking, and control planes
    • Observability, logging, and evidence automation
    • GRC Platforms: Archer, ServiceNow
    • ITIL-based IT Service Management (ITSM)
    • Familiarity with Agentic AI Frameworks

Required Qualifications

  • Requires a bachelor's or foreign equivalent degree in computer science, information technology or a technology related field
  • 7+ years in IT operations & engineering, security engineering, platform engineering, SRE, or technical risk roles
  • Backup, recovery, and resilience solution architecture implementations, especially IRE's.

  • Proven ability to design and influence technical solutions across teams
  • Strong understanding of how risk manifests in distributed systems, cloud platforms, and automation
  • Comfortable operating between engineering teams and risk stakeholders
  • Ability to explain complex technical risk concepts to non-technical audiences without losing fidelity

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Vehicle discount program for employees and family members, and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary 

This position is a salary grade 8

This position is a salary grade 8 and ranges from $96,720-162,120.

*Visa Sponsorship is provided for this role*

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
 

#LI-Remote

#LI-GH2

Preferred Technical Skills

  • Cloud Platforms: Google Cloud Platform (GCP)
  • Automation & API Development: Proficiency in Python or Java and Ansible for scripting, with hands-on experience in API development (RESTful) 
  • Infrastructure as Code: Terraform (required)
  • Data & Analytics: GCP BigQuery, Power BI (or similar) to visualize risk posture & evidence.
  • Backup, recovery, and resilience solution architectures

  • Isolated Recovery Environment (IRE) design and implementation in GCP

  • Supporting Knowledge (nice to have):
    • GRC and/or Security Domain expertise
    • CI/CD pipelines and policy-as-code
    • Cloud IAM, networking, and control planes
    • Observability, logging, and evidence automation
    • GRC Platforms: Archer, ServiceNow
    • ITIL-based IT Service Management (ITSM)
    • Familiarity with Agentic AI Frameworks

Required Qualifications

  • Requires a bachelor's or foreign equivalent degree in computer science, information technology or a technology related field
  • 7+ years in IT operations & engineering, security engineering, platform engineering, SRE, or technical risk roles
  • Backup, recovery, and resilience solution architecture implementations, especially IRE's.

  • Proven ability to design and influence technical solutions across teams
  • Strong understanding of how risk manifests in distributed systems, cloud platforms, and automation
  • Comfortable operating between engineering teams and risk stakeholders
  • Ability to explain complex technical risk concepts to non-technical audiences without losing fidelity

Key Responsibilities

  • Engineer technical risk solutions that reduce operational, cyber, and resilience risk through architecture, automation, and control design.
  • Translate risk requirements, policies, and standards into implementable technical patterns, guardrails, and reference architectures.
  • Prioritize and influence solution design decisions based on risk impact, blast radius, and recovery dependencies.
  • Partner with platform, cloud, security, and SRE teams to embed risk controls directly into infrastructure and pipelines.
  • Evaluate control effectiveness using technical signals and evidence, not just procedural compliance.
  • Support initiatives such as secure cloud architecture, isolated recovery environments, identity and access hardening, and infrastructure resilience.
  • Provide technical guidance on risk tradeoffs, recovery sequencing, and dependency-aware system design.
  • Contribute to lightweight process definition where needed-but always in service of enabling better technical outcomes.

Ford logo

About Ford

Sourced by ZipRecruiter

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Industry

Civil engineering construction

Company size

51 - 200 Employees

Headquarters location

Doral, FL, US

Year founded

1982