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Itsm Contract Jobs in Michigan (NOW HIRING)

Reporter Newspapers

Release Manager

Marquette, MI · On-site

$100 - $150/hr

Experience supporting enterprise ITSM tools (e.g., ServiceNow) for release tracking and reporting ... Compensation ranges may differ based on contract value but will be commensurate with job duties and ...

FastTek

Sourcing Manager

Jackson, MI

In addition, coordinate contract change requests as needed. * Collaborate with Supplier Quality and ... Project Management, ITIL, COBIT, ITSM Additional Info: At FastTek Global, Our Purpose is Our People ...

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Itsm Contract information

See Michigan salary details

$7

$33

$61

How much do itsm contract jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for itsm contract in Michigan is $33.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $39.38 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.
What are the most commonly searched types of Itsm jobs in Michigan? The most popular types of Itsm jobs in Michigan are:
What are popular job titles related to Itsm Contract jobs in Michigan? For Itsm Contract jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Itsm Contract jobs in Michigan look for? The top searched job categories for Itsm Contract jobs in Michigan are:
What cities in Michigan are hiring for Itsm Contract jobs? Cities in Michigan with the most Itsm Contract job openings:
Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Michigan as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $69,068 per year, or $33.2 per hour.

ITSM Product Manager or Product Owner with ServiceNow SAFe module

Pantar Solutions inc

Grand Rapids, MI • On-site

Full-time

Re-posted 20 days ago

Job description

We are an Information Technology and Business Consulting firm specializing in Project-based Solutions and Professional Staffing Services. Please have a look at below position which is with our Client and let me know your interest ASAP. I would really appreciate if you could send me your MOST RECENT UPDATED RESUME: 

Job Title: ITSM Product Manager / Product Owner with ServiceNow’s SAFe module Exp.

Location: Grand Rapids, MI must be willing to work onsite M-W || Need USC or GC only || W2 only 

Long Term Contract

Need strong  ITSM Product Manager / Product Owner with ServiceNow’s SAFe module Exp.

Consultant LinkedIn profile must have been created before 2018/2019

Need 5+yrs of IT Exp. Profiles 

We are seeking a Product Owner to support our ITSM processes while driving the execution of work tracked in ServiceNow’s SAFe module. The ideal candidate will collaborate with stakeholders, manage the product backlog, and guide the delivery of value across our IT organization.
 

Key Responsibilities
Collaborate with users and stakeholders to define product requirements
Develop and communicate a clear product vision
Create and maintain a product roadmap aligned with business goals
Prioritize and manage product backlog items
Oversee design and development throughout the product lifecycle
Write detailed Epics, Features, Stories, and Tasks in ServiceNow
Lead organizational change management efforts to ensure adoption
Participate in Scrum meetings, sprints, and agile ceremonies
Provide continuous feedback to enhance product value
 

Qualifications & Skills
2-5 years of relevant experience as a Product Owner
Strong understanding of ITSM processes and ServiceNow SAFe module
Experience in Agile methodologies and Scrum
Excellent communication and stakeholder management skills
Ability to drive organizational change management
Problem-solving mindset and ability to work independently
 

Preferred Qualifications
Certification in Scrum Product Ownership or SAFe Framework
Experience working in Enterprise IT environments
Knowledge of ServiceNow platform & ITIL best practices
 

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:
- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
- Defining the vision for the team’s product
- Creating a product road map based on this vision
- Managing the product backlog and prioritizing them based on changing requirements
- Overseeing all stages of product creation including design and development
- Developing user stories
- Monitoring and evaluating product progress at each stage of the process
- Liaising with the product team and end-users to deliver updates
- Participating in Scrum meetings and product sprints

 
 
Thanks & Regards,
 
Babu
Pantar Solutions Inc
1908 Cox Rd, Weddington, NC  28104
Email: babu (dot) s (at) pantarsolutions (dot) com