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Itsm Contract Jobs in Michigan (NOW HIRING)

Thrive

Client Delivery Manager

Holland, MI · On-site

$90 - $120/hr

... contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success. Location: Remote / Hybrid (travel ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI

$24/hr

Skills Help desk, Active directory, Troubleshooting, ITSM, Ticketing system, Ticket triage ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...

TEKsystems

Service Desk Analyst

Grand Rapids, MI · On-site

$24/hr

Skills Help desk, Active directory, Troubleshooting, ITSM, Ticketing system, Ticket triage ... Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based ...

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Itsm Contract information

See Michigan salary details

$7

$33

$61

How much do itsm contract jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for itsm contract in Michigan is $33.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $39.38 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the most commonly searched types of Itsm jobs in Michigan?

The most popular types of Itsm jobs in Michigan are:

What are popular job titles related to Itsm Contract jobs in Michigan?

For Itsm Contract jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itsm Contract jobs in Michigan look for?

The top searched job categories for Itsm Contract jobs in Michigan are:

What cities in Michigan are hiring for Itsm Contract jobs?

Cities in Michigan with the most Itsm Contract job openings:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Michigan as of August 2026, with employment types broken down into 81% Full Time, 11% Part Time, and 8% Contract. Highlights an 76% Physical, 10% Hybrid, and 14% Remote job distribution, with an average salary of $69,068 per year, or $33.2 per hour.

ServiceNow ITSM Reporting and Analytics Consultant

Randstad Digital

Grand Rapids, MI • On-site

$40 - $51/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

job summary:

Our West Michigan Client is looking for a ServiceNow ITSM Reporting and Analytics Consultant to accelerate the implementation of enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the ServiceNow platform. This is an onsite role in West Michigan


location: Grand Rapids, Michigan
job type: Contract
salary: $40 - 51 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
  • Accelerate the implementation of enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the ServiceNow platform.
  • Work directly with the Technology Service Integration team to establish a sustainable reporting framework that uses ServiceNow as the primary system of record and reporting platform.
  • Design, configure, implement, and operationalize reporting and analytics capabilities within ServiceNow while developing long-term internal capability through mentoring, documentation, and knowledge transfer.
  • Accelerate internal ServiceNow reporting and analytics capability through hands-on delivery and knowledge transfer.

qualifications:

ServiceNow Certified Implementation Specialist - Platform Analytics certification, or the current ServiceNow certification


5+ years of hands-on experience implementing reporting and analytics solutions within ServiceNow, with demonstrated experience in the following areas:


Advanced report development, dashboard administration, scheduled reporting, drilldowns, and role-based reporting.


Indicator development, KPI configuration, analytics administration, dashboard development, executive scorecards, and data collection strategies.


Indicator creation and maintenance, scorecard development, breakdown configuration, targets, trend analysis, and forecasting.


Executive dashboards, operational dashboards, interactive analytics, and service-performance reporting.


Data validation, calculation logic, reporting accuracy, cross-table analysis, and identification of quality gaps that affect reporting trust.


Led or materially contributed to at least two enterprise ServiceNow analytics implementations.


Experience supporting a Service Management Office, ITSM Center of Excellence, or enterprise ITSM governance function is preferred.


skills:

analytics solutions,Analytics,analytics capabilities,Data validation,Executive dashboards,Office,performance reporting,ServiceNow ITSM,ServiceNow platform,ServiceNow,Platform Analytics,administration,dashboards,dashboard,dashboard development,operational dashboards,data collection,enterprise reporting,forecasting,governance,ITSM,KPI,maintenance,mentoring,operationalize,Service Management,trend analysis



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.

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