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Itsm Contract Jobs in Michigan (NOW HIRING)

FastTek

Sourcing Manager

Jackson, MI · On-site

In addition, coordinate contract change requests as needed. * Collaborate with Supplier Quality and ... Project Management, ITIL, COBIT, ITSM Additional Info: At FastTek Global, Our Purpose is Our People ...

FastTek

Sourcing Manager

Jackson, MI · On-site

In addition, coordinate contract change requests as needed. * Collaborate with Supplier Quality and ... Project Management, ITIL, COBIT, ITSM Additional Info: At FastTek Global, Our Purpose is Our People ...

FastTek Global

Sourcing Manager #1062808

Jackson, MI · On-site

$90 - $130/hr

In addition, coordinate contract change requests as needed. * Collaborate with Supplier Quality and ... Project Management, ITIL, COBIT, ITSM Additional Info: At FastTek Global, Our Purpose is Our People ...

ECCO Select

Network Engineer- CCNP

Warren, MI · On-site

This 18-month contract role requires full-time, onsite commitment and the ability to support both ... Knowledge of documentation and ITSM platforms, including Visio, ServiceNow, or equivalent tools.

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Experience supporting the following: -ServiceNow ITSM tool usage -Apple/Mac products -Windows OS ... Job Type & Location This is a Contract position based out of Detroit, MI. Pay and Benefits The pay ...

Hitachi

Vice President of Information Technology

Holland, MI · On-site

$143K - $179K/yr

Mature ITSM/ESM practices (incident, request, change, problem, CMDB) with strong SLAs/XLAs and ... Lead contract negotiations, partner strategy, and vendor performance (scorecards, QBRs, risk ...

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All JobsItsm Contract JobsItsm Contract Jobs in Michigan

Itsm Contract information

See Michigan salary details

$7

$33

$61

How much do itsm contract jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for itsm contract in Michigan is $33.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $39.38 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the most commonly searched types of Itsm jobs in Michigan?

The most popular types of Itsm jobs in Michigan are:

What are popular job titles related to Itsm Contract jobs in Michigan?

For Itsm Contract jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itsm Contract jobs in Michigan look for?

The top searched job categories for Itsm Contract jobs in Michigan are:

What cities in Michigan are hiring for Itsm Contract jobs?

Cities in Michigan with the most Itsm Contract job openings:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Michigan as of August 2026, with employment types broken down into 81% Full Time, 11% Part Time, and 8% Contract. Highlights an 76% Physical, 10% Hybrid, and 14% Remote job distribution, with an average salary of $69,068 per year, or $33.2 per hour.

Identity and Access Management Engineer

Talascend Worldwide Technical Resources

Holland, MI • On-site

Contractor

Re-posted 23 days ago

Job description

Company Description
Our client who is a global diversified technology and multi-industrial leader has an opening for an Identity & Access Management Engineer at their facility in Holland, MI. This is a long-term contract to direct hire to position with high visibility and growth potential.
Job Description
OVERVIEW:
The successful candidate will be responsible for daily management of and documentation of all key elements of Identity and Access Management infrastructure. The engineer will provide troubleshooting and consulting support. In addition, the Engineer will be involved in initiatives, as a project leader or technical resource to participate in creating and deploying new solutions, or to improve existing ones.
RESPONSIBILITIES:
  • Contribute to the development of Identity and Access Management automation process for support of daily operations and the gathering of directory performance information.
  • Support Identity and Access Management initiatives by taking responsibility for the effective deployment and usage of assigned resources including vendor resource and ensuring they're completed within the planned timely estimate.
  • Maintains an understanding of all current and emerging Identity and Access Management technologies, open system standards, management technologies as they relate to the support of our client's infrastructure.
  • Be the main point of contact for client and stakeholder communication; Listen to concerns and bring feedback to team discussions; attend business communication meetings to present Identity & Access Management project material; provide operational training to partners on site and business units in accordance to industry standards
  • Provide accurate analysis of business requirements and in conjunction with the architecture and engineering teams develop solutions to fulfill them.
  • Participating on the defined shift schedules and being on-call for certain rotations on weekends and weekdays to accommodate business needs.

Qualifications
QUALIFICATIONS:
  • 3+ years of relevant practical experience in Identity and Access Management production support of large-scale, global environments supporting over 75,000 users and globally diversified application authentication requirements.
  • Knowledge of Windows Server 2008/2012, as well as Microsoft client operating systems
  • Expertise in Active Directory and AD LDS including Active Directory Certificate Services (AD CS)
  • Expertise with the following network protocols: LDAP, DNS, DHCP, RADIUS, TCP/IP.
  • Experience with Incident & Request management workflows (e.g. ITSM, Remedy)
  • Experience with implementation of backup / restore and disaster & recovery strategies
  • Understanding of Active Directory Group Policy Objects (GPO), Network Policy Server (NPS)

EDUCATION:
Bachelor's degree or related experience in Computer Science, Engineering, or related discipline
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply