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Itsm Manager Jobs in Michigan (NOW HIRING)

Robert Half

Help Desk Manager

Romulus, MI · On-site

$70K - $80K/yr

Implement and optimize ITSM processes, including incident, request, problem, and change management. * Administer and improve the organization's IT ticketing platform, workflows, SLAs, and reporting.

FastTek

Change Management Specialist

Dearborn, MI

Translate complex ITSM process updates into "what it means for you" messaging. Lead the editorial strategy for ServiceNow release notes, and newsletters ensuring technical accuracy and clarity. * Use ...

Wise Skulls

Sr. ServiceNow Developer

Detroit, MI · On-site

$53.50 - $73.50/hr

Hands-on experience in ITSM modules * Experience in SPM / Demand Management * Knowledge of REST/SOAP integrations * Experience with Agile methodologies Preferred Qualifications * ServiceNow Certified ...

Thrive

Client Delivery Manager

Holland, MI · On-site

The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic ... The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for ...

Thrive

Client Delivery Manager

Holland, MI · On-site

The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic ... The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Michigan

Itsm Manager information

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$12

$46

$65

How much do itsm manager jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for itsm manager in Michigan is $46.26, according to ZipRecruiter salary data. Most workers in this role earn between $33.78 and $59.74 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
What are the most commonly searched types of Itsm jobs in Michigan? The most popular types of Itsm jobs in Michigan are:
What are popular job titles related to Itsm Manager jobs in Michigan? For Itsm Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Michigan look for? The top searched job categories for Itsm Manager jobs in Michigan are:
What cities in Michigan are hiring for Itsm Manager jobs? Cities in Michigan with the most Itsm Manager job openings:
Itsm Manager jobs near you
ITSM Product Manager or Product Owner with ServiceNow SAFe module

ITSM Product Manager or Product Owner with ServiceNow SAFe module

Pantar Solutions inc

Grand Rapids, MI • On-site

Full-time

Re-posted 27 days ago

Job description

We are an Information Technology and Business Consulting firm specializing in Project-based Solutions and Professional Staffing Services. Please have a look at below position which is with our Client and let me know your interest ASAP. I would really appreciate if you could send me your MOST RECENT UPDATED RESUME: 

Job Title: ITSM Product Manager / Product Owner with ServiceNow’s SAFe module Exp.

Location: Grand Rapids, MI must be willing to work onsite M-W || Need USC or GC only || W2 only 

Long Term Contract

Need strong  ITSM Product Manager / Product Owner with ServiceNow’s SAFe module Exp.

Consultant LinkedIn profile must have been created before 2018/2019

Need 5+yrs of IT Exp. Profiles 

We are seeking a Product Owner to support our ITSM processes while driving the execution of work tracked in ServiceNow’s SAFe module. The ideal candidate will collaborate with stakeholders, manage the product backlog, and guide the delivery of value across our IT organization.
 

Key Responsibilities
Collaborate with users and stakeholders to define product requirements
Develop and communicate a clear product vision
Create and maintain a product roadmap aligned with business goals
Prioritize and manage product backlog items
Oversee design and development throughout the product lifecycle
Write detailed Epics, Features, Stories, and Tasks in ServiceNow
Lead organizational change management efforts to ensure adoption
Participate in Scrum meetings, sprints, and agile ceremonies
Provide continuous feedback to enhance product value
 

Qualifications & Skills
2-5 years of relevant experience as a Product Owner
Strong understanding of ITSM processes and ServiceNow SAFe module
Experience in Agile methodologies and Scrum
Excellent communication and stakeholder management skills
Ability to drive organizational change management
Problem-solving mindset and ability to work independently
 

Preferred Qualifications
Certification in Scrum Product Ownership or SAFe Framework
Experience working in Enterprise IT environments
Knowledge of ServiceNow platform & ITIL best practices
 

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:
- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
- Defining the vision for the team’s product
- Creating a product road map based on this vision
- Managing the product backlog and prioritizing them based on changing requirements
- Overseeing all stages of product creation including design and development
- Developing user stories
- Monitoring and evaluating product progress at each stage of the process
- Liaising with the product team and end-users to deliver updates
- Participating in Scrum meetings and product sprints

 
 
Thanks & Regards,
 
Babu
Pantar Solutions Inc
1908 Cox Rd, Weddington, NC  28104
Email: babu (dot) s (at) pantarsolutions (dot) com