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Itsm Manager Jobs in Michigan (NOW HIRING)

Stellantis

CMDB Product Owner (ServiceNow)

Auburn Hills, MI · On-site

$51 - $70.25/hr

Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM processes. * Establish and enforce CMDB governance policies and procedures. * Monitor and maintain the ...

Stellantis

CMDB Product Owner (ServiceNow)

Auburn Hills, MI · On-site

$51 - $70.25/hr

Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM processes. * Establish and enforce CMDB governance policies and procedures. * Monitor and maintain the ...

Thrive

Client Delivery Manager

Holland, MI · On-site

The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for ... Manage contract P&L to deliver to expectations and improve year over year. * Expand revenue in ...

Thrive

Client Delivery Manager

Holland, MI · On-site

$90 - $120/hr

The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for ... Manage contract P&L to deliver to expectations and improve year over year. * Expand revenue in ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Michigan

Itsm Manager information

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$12

$46

$65

How much do itsm manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for itsm manager in Michigan is $46.26, according to ZipRecruiter salary data. Most workers in this role earn between $33.78 and $59.74 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Michigan?

The most popular types of Itsm jobs in Michigan are:

What are popular job titles related to Itsm Manager jobs in Michigan?

For Itsm Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Michigan look for?

The top searched job categories for Itsm Manager jobs in Michigan are:

What cities in Michigan are hiring for Itsm Manager jobs?

Cities in Michigan with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $96,225 per year, or $46.3 per hour.

ServiceNow ITSM Reporting Consultant

Neshent Technologies

Grand Rapids, MI • On-site

Full-time

Posted 3 days ago

New

Job description

We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement, and manage enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the ServiceNow platform. The ideal candidate will have strong hands-on experience with ServiceNow Platform Analytics, ITSM reporting, data quality, and enterprise KPI management.

Roles and Responsibilities
  • Design, configure, and implement enterprise ServiceNow reporting and analytics solutions, including reports, dashboards, scorecards, and scheduled reporting.
  • Develop and administer Platform Analytics capabilities, including indicators, KPIs, breakdowns, targets, scorecards, trend analysis, and forecasting.
  • Build executive, operational, and interactive dashboards that provide actionable ITSM and service-performance insights.
  • Establish reporting standards, KPI governance, data collection strategies, and scalable analytics processes.
  • Perform data validation, cross-table analysis, and calculation logic reviews to ensure reporting accuracy and data integrity.
  • Identify and resolve data-quality issues that could impact reporting reliability and stakeholder confidence.
  • Partner with ITSM, business, and technical stakeholders to translate reporting requirements into effective ServiceNow solutions.
  • Lead or contribute to enterprise-scale ServiceNow analytics implementations and reporting initiatives.
  • Develop documentation, standards, and knowledge-transfer materials while mentoring internal teams on ServiceNow reporting and analytics.
  • Support continuous improvement of ServiceNow reporting capabilities, processes, and governance.
Required Qualifications
  • 5+ years of hands-on experience implementing ServiceNow reporting and analytics solutions.
  • ServiceNow Certified Implementation Specialist – Platform Analytics certification or current equivalent certification.
  • Strong experience with:
    • Advanced reporting and dashboard administration
    • Scheduled reports, drilldowns, and role-based reporting
    • Platform Analytics and KPI configuration
    • Indicators, scorecards, and breakdowns
    • Targets, trends, and forecasting
    • Executive and operational dashboards
    • Interactive Analytics
    • ITSM service-performance reporting
    • Data validation and reporting accuracy
    • Cross-table analysis and calculation logic
  • Proven experience leading or materially contributing to at least two enterprise ServiceNow analytics implementations.
  • Strong understanding of ITSM processes and ServiceNow data structures.
  • Excellent analytical, communication, stakeholder management, and problem-solving skills.
Preferred Qualifications
  • Experience supporting a Service Management Office, ITSM Center of Excellence, or enterprise ITSM governance function.
  • Experience establishing enterprise KPI and reporting governance frameworks.
  • ServiceNow administration or implementation experience beyond reporting and analytics.
  • Experience working in large-scale enterprise ServiceNow environments.

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