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Itsm Manager Jobs in Michigan (NOW HIRING)

Wise Skulls

Sr. ServiceNow Developer

Detroit, MI · On-site

$53.50 - $73.50/hr

Hands-on experience in ITSM modules * Experience in SPM / Demand Management * Knowledge of REST/SOAP integrations * Experience with Agile methodologies Preferred Qualifications * ServiceNow Certified ...

Thrive

Client Delivery Manager

Holland, MI · On-site

The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic ... The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for ...

Thrive

Client Delivery Manager

Holland, MI · On-site

The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic ... The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Michigan

Itsm Manager information

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$12

$46

$65

How much do itsm manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for itsm manager in Michigan is $46.26, according to ZipRecruiter salary data. Most workers in this role earn between $33.78 and $59.74 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
What are the most commonly searched types of Itsm jobs in Michigan? The most popular types of Itsm jobs in Michigan are:
What are popular job titles related to Itsm Manager jobs in Michigan? For Itsm Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Michigan look for? The top searched job categories for Itsm Manager jobs in Michigan are:
What cities in Michigan are hiring for Itsm Manager jobs? Cities in Michigan with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Michigan as of July 2026, with employment types broken down into 85% Full Time, 5% Part Time, 1% Temporary, 8% Contract, and 1% Summer. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $96,225 per year, or $46.3 per hour.

Senior Consultant | Infra_ToolAdministration-ITSM | ServiceNow

Spruce Infotech

Detroit, MI • On-site

$53.50 - $73.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POC: Bharath Subramanya
******ATTENTION ALL SUPPLIERS******
READ BEFORE SUBMITTING:
• UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
• Limited to 2 submission per supplier. Please submit your best.
• We prioritize endorsing those with complete and accurate information
• Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
• Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
MANDATORY: Please include in the resume the candidate's complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.
Job title: ServiceNow Developer
Work Location: Detroit-MI-48226
Vendor Rate: XXX
Minimum years of experience: 6+ years of relevant experience
Would you require the candidates to meet you for in person interview? No
Is Skype/WebEx interview,OK? Yes
Is this onsite/remote position: Onsite position
If onsite, will you be considering relocation candidates: Yes
Does this position require Visa independent candidates only? Yes
Job Description:
ServiceNow Developer to join our ServiceNow Demand Management team, ITSM and CMDB. This role bridges business needs and technical solutions-combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable ServiceNow solutions that align with organizational goals.
The ideal candidate will be equally comfortable engaging with stakeholders to define requirements and working within ServiceNow to configure, script, and deploy enhancements.
Key Responsibilities
ServiceNow Development & Delivery
Configure and develop within ServiceNow (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
Participate in the design and implementation of ServiceNow modules, custom applications, and integrations with third-party systems.
Contribute to solution design reviews, testing, documentation, and deployment activities.
Adhere to established governance, development standards, and best practices for the ServiceNow platform.
Assist in platform upgrades, instance maintenance, and quality assurance activities.
Continuous Improvement
Identify opportunities to leverage ServiceNow capabilities for automation, efficiency, and improved user experience.
Stay current with the ServiceNow product roadmap, releases, and emerging features.
Provide input into ServiceNow roadmap planning and platform strategy.
Stakeholder Engagement
Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
Support process optimization efforts across ITSM, HRSD, CSM, and other ServiceNow modules as needed.
Act as a liaison between business teams, technical teams, and platform governance.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
1 - 3 years of hands-on ServiceNow development experience (e.g., ITSM, HRSD, SecOps, or custom applications).
Strong understanding of ServiceNow data models, flow designer, and configuration options.
Proficiency in JavaScript, HTML, CSS, and ServiceNow's scripting APIs.
Ability to create detailed technical documentation, solution designs, and test scripts.
Strong problem-solving ability and a proactive, collaborative approach.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) ; additional certifications (CIS - ITSM, HRSD, CSM, App Engine) are a plus.
Experience with REST/SOAP integrations and Flow Designer
Familiarity with CMDB, Discovery, and platform governance.
Excellent communication, presentation, and interpersonal skills.
Project Code: Master project code DTE for STP location

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