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Itsm Manager Jobs in Michigan (NOW HIRING)

Brose

IT Intern

Auburn Hills, MI · On-site

$14.25 - $19/hr

Manage IT inventory assets using internal ITSM tool (BITS) * Install, configure, and maintain end devices (PCs, smartphones, printers, tablets) * Handle and resolve incidents and service requests ...

Epitec, Inc.

Change Incident Manager

Detroit, MI

Summary Oversee development of ITSM-based management process and controls to ensure IT service delivery meets business objectives with high quality. Provide a single point of contact for one or more ...

Huntington

ServiceNow Platform Engineer

Detroit, MI · On-site

Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security ...

Huntington

ServiceNow Platform Engineer

Detroit, MI · On-site

Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security ...

FastTek

Sourcing Manager

Jackson, MI · On-site

Project Management, ITIL, COBIT, ITSM Additional Info: At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success ...

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Itsm Manager information

See Michigan salary details

$12

$46

$65

How much do itsm manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for itsm manager in Michigan is $46.26, according to ZipRecruiter salary data. Most workers in this role earn between $33.78 and $59.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Michigan? The most popular types of Itsm jobs in Michigan are:
What are popular job titles related to Itsm Manager jobs in Michigan? For Itsm Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Michigan look for? The top searched job categories for Itsm Manager jobs in Michigan are:
What cities in Michigan are hiring for Itsm Manager jobs? Cities in Michigan with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $96,225 per year, or $46.3 per hour.

IT Intern

Brose

Auburn Hills, MI • On-site

$14.25 - $19/hr

Part-time, Internship

This job post has expired today. Applications are no longer accepted.

Brose rating

7.8

Company rating: 7.8 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Change perspective. Shape the future.
Brose invests in new technologies and business areas for a successful future. Let's shape our future together. Are you ready for a career change? Then apply now for the following opening!
Your tasks
  • Work with IT Manager to understand and support IT system requirements
  • Manage IT inventory assets using internal ITSM tool (BITS)
  • Install, configure, and maintain end devices (PCs, smartphones, printers, tablets)
  • Handle and resolve incidents and service requests following ITSM processes
  • Ensure proper ticket documentation, categorization, and escalation
  • Perform basic troubleshooting and root cause analysis
  • Prepare end-of-life devices for recycling in line with IT security protocols
  • Support hardware upgrades (RAM, disks) for workstations and laptops
  • Ensure KPI compliance for Windows devices (patching, antivirus, BitLocker)
  • Maintain IT documentation and asset records
  • Identify improvement opportunities and support automation initiatives

Your Profile
  • Available to work on-site in Auburn Hills.
  • Available to work 20-29 hours per week during the school year (flexible schedule).
  • Available to work 30-40 hours per week during the summer (flexible schedule).
  • Position planned to start August 1, 2026, or later depending on availability.
  • Currently enrolled in a college or university program (graduation year 2027 or later) and pursuing a degree in Information Systems or similar discipline
  • Basic topology network knowledge
  • Basic network knowledge
  • Microsoft Software
  • Software installation

Are you ready to take the next step in your career, and take on new tasks? Then we are looking forward to receive your application. If you have any questions, your HR contact person is happy to answer them.
Please apply directly via the Online application form.
Department:
Location:
Detroit
Job Start Date:
08/10/2026
Job Type:
Permanent
Temporary:
Part-time
Contact person:
RecruiterJulia Edwards E-Mail (+1) 2483394059SupervisorOwen SchulzE-Mail(+1) 8644852562

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