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Itsm Manager Jobs in Michigan (NOW HIRING)

PHINIA

Infrastructure Services Lead

Auburn Hills, MI · On-site

Strong knowledge of core infrastructure technologies and processes (ITSM, data centers, networking, cloud, etc.) * Experience managing cloud or hybrid environments (Azure/AWS/GCP preferred). * Solid ...

Epitec, Inc.

Change Incident Manager

Detroit, MI · On-site

Summary Oversee development of ITSM-based management process and controls to ensure IT service delivery meets business objectives with high quality. Provide a single point of contact for one or more ...

Huntington

ServiceNow Platform Engineer

Detroit, MI

Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security ...

Huntington

ServiceNow Platform Engineer

Detroit, MI · On-site

Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Michigan

Itsm Manager information

See Michigan salary details

$12

$46

$65

How much do itsm manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for itsm manager in Michigan is $46.26, according to ZipRecruiter salary data. Most workers in this role earn between $33.78 and $59.74 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Michigan?

The most popular types of Itsm jobs in Michigan are:

What are popular job titles related to Itsm Manager jobs in Michigan?

For Itsm Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Michigan look for?

The top searched job categories for Itsm Manager jobs in Michigan are:

What cities in Michigan are hiring for Itsm Manager jobs?

Cities in Michigan with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $96,225 per year, or $46.3 per hour.

ServiceNow OCM & User Experience Specialist (W2 Position)

Megan soft Inc

Dearborn Heights, MI • On-site

Other

Re-posted 16 days ago

Job description

Hi We have a job opportunity of a Role ServiceNow OCM & User Experience Specialist with given job description on W2. Please forward updated profile to Koti@megansoft.com or +1  (248) 671-4750.

Role: ServiceNow OCM & User Experience Specialist (W2 Position)

Location: Dearborn, MI (Hybrid)

Duration: 12+ Months

Experience: 7+ Years

Jd:

Skills Required:

  • Training, Application Training, Technical Communication

Skills Preferred:

  • Product Design

Experience Required:

  • Senior Designer Exp.: 5-8+ years

Experience Preferred:

  • If you’re a Certified System Administrator (CSA) or hold other specialized ServiceNow certifications, we’d love to see them!
  • Familiarity with OCM frameworks is a huge plus and will help you hit the ground running.

 Key Responsibilities:

  • Understand user needs, behaviors and preferences to create intuitive interactions
  • Map the user journey throughout their interactions with the organization
  • Define how users interact with various interfaces, like gesture controls, voice commands, touchscreens, etc.
  • Structure information in a logical and intuitive manner
  • Manage translators and localization specialists
  • Understand entire ecosystem of services including various touchpoints and stakeholders involved in delivering the service, to create a cohesive and seamless service experience
  • Integrate Accessibility and Universal Design principles into the design process
  • Conduct usability testing and user experience research to evaluate the effectiveness and efficiency of interactions
  • Prioritize user needs and advocate for design craft excellence 10) Leverage systems design processes to solve design challenges holistically

Additional Information :

  • Design and execute OCM plans specifically tailored for ServiceNow BCM, ITOM, ITAM, and ITSM modules (Incident, Change, Problem, Request, Knowledge, and CMDB).
  • Partner with developers to optimize the user experience within the ServiceNow Employee Center and Service Portal. Design embedded ""in-tool"" guidance and help documentation.
  • Translate complex ITSM process updates into ""what it means for you"" messaging. Lead the editorial strategy for ServiceNow release notes, and newsletters ensuring technical accuracy and clarity.
  • Use ServiceNow reporting and dashboards to monitor adoption metrics. Identify ""friction points"" in specific ITSM workflows and design targeted interventions to improve data quality and process compliance.
  • Develop and deliver training content that focuses on the why of the process and the how of the tool, including quick reference guides, video demos, and live coaching for IT stakeholders."
Thanks & Regards
Azmeera koti
Megan Soft, Inc.
17177 N. Laurel Park Dr;
Suite #337, Livonia, MI - 48152.
Direct No: +1  (248) 671-4750
E Mail : Koti@megansoft.com
Website : www.megansoft.com
Linked In ID : www.linkedin.com/in/koti-azmeera-104253335