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Itsm Director Jobs in Michigan (NOW HIRING)

Ford

ServiceNow Software Developer

Dearborn, MI · On-site

$87 - $145/hr

Solid understanding of ITSM processes (Incident, Request, Change) and how platform configuration ... direct answers when a request cannot be accommodated Actively contributes to team standards ...

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Itsm Director information

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$20.6K

$92.4K

$155.9K

How much do itsm director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for itsm director in Michigan is $92,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,375.00 and $114,162.00 per year, depending on experience, location, and employer.

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the key skills and qualifications needed to thrive as an ITSM Director?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

What are the most commonly searched types of Itsm jobs in Michigan?

The most popular types of Itsm jobs in Michigan are:

What are popular job titles related to Itsm Director jobs in Michigan?

For Itsm Director jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itsm Director jobs in Michigan look for?

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Cities in Michigan with the most Itsm Director job openings:

Itsm Director jobs near you
Infographic showing various Itsm Director job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $92,391 per year, or $44.4 per hour.

Director, Enterprise Network And Communications

Meijer, Inc.

Grand Rapids, MI • On-site

Full-time

Re-posted 2 hours ago

Key responsibilities

  • Own and develop the 5-year network and voice strategy, including defining and tracking KPIs/OKRs and presenting progress to senior leadership.

  • Build and maintain a mature ITSM operating model, oversee NOC operations, and ensure enterprise reliability through observability practices and capacity planning.

  • Oversee enterprise voice platforms, drive modernization efforts, and ensure platform resiliency and compliance.

Meijer rating

6.2

Company rating: 6.2 out of 10

Based on 1,650 frontline employees who took The Breakroom Quiz

21st of 39 rated national retailers

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
Meijer Rewards
  • Weekly pay
  • Scheduling flexibility
  • Paid parental leave
  • Paid education assistance
  • Team member discount
  • Development programs for advancement and career growth

Please review the job profile below and apply today!
Strategic technology leader responsible for the vision, operational maturity, and continuous improvement of Meijer's enterprise network and unified communications infrastructure. This role spans LAN/WAN, wireless, SD-WAN, data center networking, voice/UCaaS and contact center platforms all aligned to enterprise risk, business continuity, and digital transformation. The ideal candidate builds high-performing teams, establishes rigorous ITSM/ITIL practices, leads changes with discipline, and communicates infrastructure health and roadmap clearly to executive leadership.
What You'll Be Doing:
Strategic Planning & Roadmap
  • Own a 5-year network and voice strategy aligned to business growth, digital transformation, and risk tolerance; define and track KPIs/OKRs and present progress to senior leadership.

  • Partner with enterprise architecture, security, and business stakeholders to align infrastructure investments with IT strategy and capital planning.

Operational Maturity & Service Excellence
  • Build and sustain a mature ITSM operating model (incident, problem, change, configuration management) aligned to ITIL best practices; own SLAs, OLAs, and capacity plans.

  • Establish practice observability practices using AIOps and structured runbooks to reduce MTTR; oversee NOC operations and 24/7 enterprise reliability.

Change Management & Risk Governance
  • Chair and co-chair the Network Change Advisory Board (CAB); enforce standardized change controls, risk assessments, and rollback plans; track change-related incidents and drive continuous improvement.

  • Partner with cybersecurity on network segmentation, zero-trust architecture, and vulnerability management; lead major incident response and structured post-incident reviews.

Team Leadership
  • Recruit, develop, and retain a high-performing team of network engineers, architects, and voice specialists; define career paths, skill development plans, and succession planning.

  • Foster cross-functional collaborations with infrastructure, security, applications, and business teams.

Voice & Unified Communications
  • Oversee enterprise voice platforms including UCaaS, CCaaS, SIP trunking, and collaborations tools; drive store and contact center modernization and ensure platform resiliency and compliance

Vendor & Financial Management
  • Manage strategic vendor relationships and hold partners accountable to SLAs; lead sourcing, negotiation, and renewal of major contracts.

  • Develop and manage the network and voice CAPEX/OPEX budget; identify cost optimization opportunities without compromising reliability and security.

What You Will Bring with You
  • Bachelor's degree in computer science, Information Technology, or related field.

  • 12+ years' experience in network/voice infrastructure in an enterprise environment.

  • 7+ years' experience in a senior level leadership role.

  • Deep expertise in enterprise networking: routing/switching, SD-WAN, wireless, data center networking, and network security (zero-trust, segmentation).

  • Experience with AIOps, observability platforms, network automation (Ansible, Terraform), and cloud networking (Azure, GCP, SASE/SSE).

  • Proven track record building ITSM/ITIL practices and leading organizational changes including technology migrations and process re-engineering with measurable outcomes.

  • Experience in enterprise voice / UCaaS, and SIP/VoIP platforms; strong financial acumen managing multi-million-dollar budgets.

  • Excellent executive communication skills; translating technical complexity into business language for senior stakeholders.

  • Background in retail/distribution or large multi-site enterprise environments.

What Meijer employees say

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Workplace

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About Meijer

Sourced by ZipRecruiter

Meijer is a family business. We believe in treating each other with dignity and respect. We are committed to strengthening the communities we serve. Retailing is a fast-paced business that demands continuous improvement. Meijer is committed to keeping our competitive spirit strong and staying nimble and flexible to win in the marketplace.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Grand Rapids, MI, US

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