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Itsm Director Jobs in Michigan (NOW HIRING)

Phinia

Infrastructure Services Lead

Auburn Hills, MI · On-site

Strong knowledge of core infrastructure technologies and processes (ITSM, data centers, networking ... reported to the direct manager, Human Resources, or Safety Representative. EQUAL EMPLOYMENT ...

Wolverine Staffing

Network Engineer

Detroit, MI

Available after hours / On Call. * Perform related duties as directed. Education Requirement: * B.S ... CISM (Information Sec Mgr) * Experience with ServiceNow ITSM * Knowledge of FAA/TSA networking ...

New

Epitec, Inc.

Change Incident Manager

Detroit, MI · On-site

Summary Oversee development of ITSM-based management process and controls to ensure IT service ... Additional Information This is a DIRECT HIRE Position. MUST BE a US CITIZEN OR GREEN CARD HOLDER

Valsoft Corporation

Field Technician

Kalamazoo, MI · On-site

$25 - $30/hr

Experience working with ITSM or ticketing tools such as ServiceNow. * Strong communication ... Build direct relationships with public safety, government, and enterprise teams while solving real ...

Valsoft Corporation

Field Technician

Lansing, MI

$25 - $30/hr

Experience working with ITSM or ticketing tools such as ServiceNow. * Strong communication ... Build direct relationships with public safety, government, and enterprise teams while solving real ...

Valsoft Corporation

Field Technician

Detroit, MI · On-site

$25 - $30/hr

Experience working with ITSM or ticketing tools such as ServiceNow. * Strong communication ... Build direct relationships with public safety, government, and enterprise teams while solving real ...

Valsoft Corporation

Field Technician

Ann Arbor, MI · On-site

$25 - $30/hr

Experience working with ITSM or ticketing tools such as ServiceNow. * Strong communication ... Build direct relationships with public safety, government, and enterprise teams while solving real ...

Valsoft Corporation

Field Technician

Kalamazoo, MI · On-site

$25 - $30/hr

Experience working with ITSM or ticketing tools such as ServiceNow. * Strong communication ... Build direct relationships with public safety, government, and enterprise teams while solving real ...

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Itsm Director information

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$20.6K

$92.4K

$155.9K

How much do itsm director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for itsm director in Michigan is $92,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,375.00 and $114,162.00 per year, depending on experience, location, and employer.

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the key skills and qualifications needed to thrive as an ITSM Director?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

What are the most commonly searched types of Itsm jobs in Michigan?

The most popular types of Itsm jobs in Michigan are:

What are popular job titles related to Itsm Director jobs in Michigan?

For Itsm Director jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Itsm Director jobs in Michigan look for?

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Itsm Director jobs near you
Infographic showing various Itsm Director job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $92,391 per year, or $44.4 per hour.

Identity and Access Management Engineer

Talascend Worldwide Technical Resources

Holland, MI • On-site

Contractor

Re-posted 23 days ago

Job description

Company Description

Our client who is a global diversified technology and multi-industrial leader has an opening for an Identity & Access Management Engineer at their facility in Holland, MI. This is a long-term contract to direct hire to position with high visibility and growth potential.

Job Description

OVERVIEW:

The successful candidate will be responsible for daily management of and documentation of all key elements of Identity and Access Management infrastructure.  The engineer will provide troubleshooting and consulting support.  In addition, the Engineer will be involved in initiatives, as a project leader or technical resource to participate in creating and deploying new solutions, or to improve existing ones. 

RESPONSIBILITIES:

  • Contribute to the development of Identity and Access Management automation process for support of daily operations and the gathering of directory performance information.
  • Support Identity and Access Management initiatives by taking responsibility for the effective deployment and usage of assigned resources including vendor resource and ensuring they're completed within the planned timely estimate.
  • Maintains an understanding of all current and emerging Identity and Access Management technologies, open system standards, management technologies as they relate to the support of our client's infrastructure.
  • Be the main point of contact for client and stakeholder communication; Listen to concerns and bring feedback to team discussions; attend business communication meetings to present Identity & Access Management project material; provide operational training to partners on site and business units in accordance to industry standards
  • Provide accurate analysis of business requirements and in conjunction with the architecture and engineering teams develop solutions to fulfill them.
  • Participating on the defined shift schedules and being on-call for certain rotations on weekends and weekdays to accommodate business needs.
Qualifications

QUALIFICATIONS:

  • 3+ years of relevant practical experience in Identity and Access Management production support of large-scale, global environments supporting over 75,000 users and globally diversified application authentication requirements.
  • Knowledge of Windows Server 2008/2012, as well as Microsoft client operating systems
  • Expertise in Active Directory and AD LDS including Active Directory Certificate Services (AD CS)
  • Expertise with the following network protocols: LDAP, DNS, DHCP, RADIUS, TCP/IP.
  • Experience with Incident & Request management workflows (e.g. ITSM, Remedy)
  • Experience with implementation of backup / restore and disaster & recovery strategies
  • Understanding of Active Directory Group Policy Objects (GPO), Network Policy Server (NPS)

EDUCATION:

Bachelor's degree or related experience in Computer Science, Engineering, or related discipline

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply