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Itsm Jobs in Michigan (NOW HIRING)

Wise Skulls

Sr. ServiceNow Developer

Detroit, MI · On-site

$53.50 - $73.50/hr

Job Summary: We are seeking a highly skilled Senior ServiceNow Developer with strong expertise in ServiceNow scripting and hands-on experience across multiple modules, especially ITSM and SPM ...

FastTek

Change Management Specialist

Dearborn, MI

Translate complex ITSM process updates into "what it means for you" messaging. Lead the editorial strategy for ServiceNow release notes, and newsletters ensuring technical accuracy and clarity. * Use ...

Robert Half

Help Desk Manager

Romulus, MI · On-site

$70K - $80K/yr

Implement and optimize ITSM processes, including incident, request, problem, and change management. * Administer and improve the organization's IT ticketing platform, workflows, SLAs, and reporting.

Brose

IT Intern

Auburn Hills, MI

$14.25 - $19/hr

Manage IT inventory assets using internal ITSM tool (BITS) * Install, configure, and maintain end devices (PCs, smartphones, printers, tablets) * Handle and resolve incidents and service requests ...

Brose

IT Intern

Auburn Hills, MI · On-site

$14.25 - $19/hr

Manage IT inventory assets using internal ITSM tool (BITS) * Install, configure, and maintain end devices (PCs, smartphones, printers, tablets) * Handle and resolve incidents and service requests ...

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All JobsItsm JobsItsm Jobs in Michigan

Itsm information

See Michigan salary details

$27.9K

$65.7K

$114.2K

How much do itsm jobs pay per year?

As of Jul 19, 2026, the average yearly pay for itsm in Michigan is $65,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $85,900.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Michigan? The most popular types of Itsm jobs in Michigan are:
What are popular job titles related to Itsm jobs in Michigan? For Itsm jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Michigan look for? The top searched job categories for Itsm jobs in Michigan are:
Itsm jobs near you
Infographic showing various Itsm job openings in Michigan as of July 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 71% Physical, 7% Hybrid, and 22% Remote job distribution, with an average salary of $65,652 per year, or $31.6 per hour.
Senior Consultant | Infra_ToolAdministration-ITSM | ServiceNow

Senior Consultant | Infra_ToolAdministration-ITSM | ServiceNow

Spruce Infotech

Detroit, MI • On-site

$53.50 - $73.50/hr

Full-time

Posted 16 days ago

Job description

POC: Bharath Subramanya
******ATTENTION ALL SUPPLIERS******
READ BEFORE SUBMITTING:
• UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
• Limited to 2 submission per supplier. Please submit your best.
• We prioritize endorsing those with complete and accurate information
• Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
• Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
MANDATORY: Please include in the resume the candidate's complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.
Job title: ServiceNow Developer
Work Location: Detroit-MI-48226
Vendor Rate: XXX
Minimum years of experience: 6+ years of relevant experience
Would you require the candidates to meet you for in person interview? No
Is Skype/WebEx interview,OK? Yes
Is this onsite/remote position: Onsite position
If onsite, will you be considering relocation candidates: Yes
Does this position require Visa independent candidates only? Yes
Job Description:
ServiceNow Developer to join our ServiceNow Demand Management team, ITSM and CMDB. This role bridges business needs and technical solutions-combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable ServiceNow solutions that align with organizational goals.
The ideal candidate will be equally comfortable engaging with stakeholders to define requirements and working within ServiceNow to configure, script, and deploy enhancements.
Key Responsibilities
ServiceNow Development & Delivery
Configure and develop within ServiceNow (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
Participate in the design and implementation of ServiceNow modules, custom applications, and integrations with third-party systems.
Contribute to solution design reviews, testing, documentation, and deployment activities.
Adhere to established governance, development standards, and best practices for the ServiceNow platform.
Assist in platform upgrades, instance maintenance, and quality assurance activities.
Continuous Improvement
Identify opportunities to leverage ServiceNow capabilities for automation, efficiency, and improved user experience.
Stay current with the ServiceNow product roadmap, releases, and emerging features.
Provide input into ServiceNow roadmap planning and platform strategy.
Stakeholder Engagement
Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
Support process optimization efforts across ITSM, HRSD, CSM, and other ServiceNow modules as needed.
Act as a liaison between business teams, technical teams, and platform governance.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
1 - 3 years of hands-on ServiceNow development experience (e.g., ITSM, HRSD, SecOps, or custom applications).
Strong understanding of ServiceNow data models, flow designer, and configuration options.
Proficiency in JavaScript, HTML, CSS, and ServiceNow's scripting APIs.
Ability to create detailed technical documentation, solution designs, and test scripts.
Strong problem-solving ability and a proactive, collaborative approach.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) ; additional certifications (CIS - ITSM, HRSD, CSM, App Engine) are a plus.
Experience with REST/SOAP integrations and Flow Designer
Familiarity with CMDB, Discovery, and platform governance.
Excellent communication, presentation, and interpersonal skills.
Project Code: Master project code DTE for STP location

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