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It Problem Manager Jobs (NOW HIRING)

MethodHub

ITSM Project leader

Tallahassee, FL · On-site

IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and ...

AAFES

End User Computer Technician

Waco, TX · On-site

$47K/yr

Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans. May provide training to end-users in new ...

United Parcel Service (UPS)

We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion ... Manages department resources to ensure maximum output, accuracy, and efficiency at all times.

Savour Hospitality

Outlets Supervisor

Cleveland, OH · On-site

$24/hr

Inspect and manage the standard of grooming and attire of staff. Ensure uniforms and personal ... It also requires us to understand the business - carefully and critically analyzing our performance ...

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It Problem Manager information

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$20K

$74.7K

$138K

How much do it problem manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for it problem manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
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What cities are hiring for It Problem Manager jobs? Cities with the most It Problem Manager job openings:
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It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,718 per year, or $35.9 per hour.
ITSM Project leader

ITSM Project leader

MethodHub

Tallahassee, FL • On-site

Other

Posted 15 days ago

Job description

Position: Project Leader (IT Service Management Specialist) - (PR989908-R200493)

Location: Tallahassee, FL (Hybrid)

Interview Type: Either Webcam Interview or In Person

Candidate Profile:

The ideal candidate will be an analytical thinker with a passion for process optimization and service excellence. Strong communication and stakeholder management skills are essential. The candidate should have a track record of successful project delivery in IT Service Management environments and be committed to ongoing professional development.

Experience:

A minimum of five (5) years experience is required.

Position Overview:

The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross-functional teams to implement best practices, drive process optimization, and uphold service quality standards using the ServiceNow platform.

Required Skillset:

  • IT Change Management: Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.
  • IT Incident Management: Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
  • IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.

Certifications and Qualifications:

  • ITIL Foundations Certification: Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
  • Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
  • ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management workflows. Demonstrated ability to leverage ServiceNow's capabilities for process automation, reporting, and integration with other IT service management tools.

Key Responsibilities:

  1. Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
  2. Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
  3. Collaborate with stakeholders to analyze existing workflows, recommend enhancements, and implement changes that increase efficiency and reduce risk.
  4. Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
  5. Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.

Complexity:

Intermediate-level technical role. Assists with the execution and maintenance of ServiceNow workflows across core ITSM processes, including Incident, Change, Request, and Problem Management. Performs assigned tasks such as updating workflow states, validating task completions, maintaining data accuracy within CHG/INC/REQ records, and documenting routine process activities. Supports the project team by monitoring workflow transitions, verifying SLA timers, and coordinating straightforward process steps under close direction of project and/or program managers. Follows established ServiceNow configuration standards, ensuring adherence to defined approval paths, assignment rules, and process governance requirements.

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