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It Problem Manager Jobs (NOW HIRING)

E*Pro, Inc.

Incident / Problem Manager

Irwindale, CA · On-site

Pro Consulting service offerings include contingent Staff Augmentation of IT professionals ... Incident / Problem Manager Job Location: Irwindale, CA Duration: Permanent / Full Time Excellent ...

Capgemini

ITSM Problem Manager

San Antonio, TX · Hybrid

$90K - $110K/yr

As an ITSM Problem Manager, you will: * Own the end-to-end Problem Management lifecycle ... It is a responsible and diverse organization of over 360,000 team members in more than 50 countries.

Apex Systems

Senior Problem Manager

Jersey City, NJ · On-site

$40 - $63/hr

Knowledge of automation, self-healing, or proactive monitoring systems Role Overview The Problem Manager is responsible for managing the lifecycle of all problems within the IT environment to ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will ... Job ID 2026-21212 Work Type On-Site Company Description Work Where it Matters Akima Global ...

A.C. Coy

Sr. IT Service Manager

Pittsburgh, PA · On-site

... IT Problem Management). Responsibilities * Responsible for corporate IT infrastructure policy, standards and procedures as they pertain to IT Change Management. The candidate will govern these ...

A.C. Coy

Sr. IT Service Manager

Pittsburgh, PA · Hybrid

... IT Problem Management). * Responsible for corporate IT infrastructure policy, standards and procedures as they pertain to IT Change Management. The candidate will govern these processes and lead the ...

Ubertal Inc

ITSM Specialist

Boca Raton, FL · On-site

IT Problem Management: root cause analysis, long-term remediation, proactive incident prevention * Hands-on ServiceNow platform experience: workflow automation, reporting, ITSM integration * ITIL ...

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It Problem Manager information

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$74.7K

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How much do it problem manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for it problem manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
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What states have the most It Problem Manager jobs? States with the most job openings for It Problem Manager jobs include:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 36% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,718 per year, or $35.9 per hour.

Incident / Problem Manager

E*Pro, Inc.

Irwindale, CA • On-site

Full-time

Posted 20 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title:         Incident / Problem Manager

Job Location: Irwindale, CA

Duration:         Permanent / Full Time

JOB DESCRIPTION: 

Excellent communication skills - Both verbal and written

Ability to drive and control Technical & Management bridge during Major Incidents 

Ability to determine the Incident priority based on Business impact and urgency

Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge

Effectively communicate the Outage status with updates to Leadership teams

Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible

Ensuring progression or implementation of CRs relating to Major Incidents

Broadcast MI communication on regular intervals as per the process 

Providing post MI summary report to stakeholders

Ability to coordinate with multiple resolver groups/third party vendors

Effective handshake with Problem Management team during Major Incidents for RCA


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