ZipRecruiter

Log In

1

It Problem Manager Jobs in Doylestown, PA (NOW HIRING)

Soni Resources

IT Workday Systems Analyst

Blue Bell, PA · On-site

$125K/yr

Participate in IT projects, manage enhancement requests, and provide technical documentation and ... Strong troubleshooting, analytical, and problem-solving skills. * Excellent communication skills ...

Burlington Stores

Manager, Linux Platform

Beverly, NJ · On-site

$141K/yr

This hands-on leadership role combines deep technical knowledge, exceptional problem-solving skills ... You're going to like it here! You will enjoy competitive wages, flexible hours, and an associate ...

Burlington

Manager, Linux Platform

Edgewater Park, NJ

$142K/yr

This hands-on leadership role combines deep technical knowledge, exceptional problem-solving skills ... You're going to like it here! You will enjoy competitive wages, flexible hours, and an associate ...

Burlington

Director of IT Service Delivery

Beverly, NJ · On-site

$205K/yr

... Problem, Change, Service Catalog, Request management, SLAs, Governance, reporting, Knowledge Management, Asset, CMDB, IT comms), etc. * Work with ITSM dev team to prioritize, plan and execute ...

New

Burlington

Director of IT Service Delivery

Beverly, NJ · On-site

$205K/yr

... Problem, Change, Service Catalog, Request management, SLAs, Governance, reporting, Knowledge Management, Asset, CMDB, IT comms), etc. * Work with ITSM dev team to prioritize, plan and execute ...

New

next page

Showing results 1-20

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Doylestown, PA

It Problem Manager information

See Doylestown, PA salary details

$19.6K

$73.2K

$135.1K

How much do it problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it problem manager in Doylestown, PA is $73,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $88,100.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What job categories do people searching It Problem Manager jobs in Doylestown, PA look for?

The top searched job categories for It Problem Manager jobs in Doylestown, PA are:

What cities near Doylestown, PA are hiring for It Problem Manager jobs?

Cities near Doylestown, PA with the most It Problem Manager job openings:

It Problem Manager jobs near you

Portfolio Manager - Stores IT

Burlington

Edgewater Park, NJ

$135K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 947 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

Position OverviewAs a Portfolio Manager, - Stores IT, you will oversee the management and optimization of a portfolio of projects and programs. You will be the senior point of contact for your business and IT portfolio leader(s) and an escalation point for all programs and projects withing the Stores portfolio.
You will lead a team of project and program managers (both internal employees and external contractors), providing strategic guidance and mentorship, while collaborating with stakeholders to define portfolio priorities. Your role will involve ensuring the alignment of projects with business goals, managing project budgets and portfolio risks, and staying updated with the latest industry trends and best practices.A Day in the Life

  • Oversee the management and optimization of a portfolio of projects and programs

  • Lead a team of project managers, providing strategic guidance and mentorship

  • Collaborate with stakeholders to define portfolio objectives and strategies

  • Oversee portfolio budgeting, cost estimation, financial tracking, and reporting

  • Facilitate clear, timely communication and deliver compelling presentations to stakeholders

  • Manage risks and resolve complex issues

  • Stay updated with the latest industry trends and best practices

You'll Come With

  • 10+ years of experience in portfolio management at an enterprise level.

  • Strong leadership and strategic planning skills.

  • Proficiency in portfolio management tools and methodologies.

  • Excellent problem-solving and communication skills.

  • Project Management Professional (PMP) certification

#LI-JL2

Come join our team. You're going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $135,000.00 - $175,000.00

What Burlington employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Burlington logo

About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

View All Burlington Jobs

Apply