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It Problem Manager Jobs (NOW HIRING)

Leidos

Problem Management Specialist

Arlington, VA · On-site

As the Problem Management Lead, you will serve as a key analytical leader responsible for ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

AO Globe Life

REMOTE Agency Supervisor

Newark, NJ · On-site +1

Strong communication skills, including active listening and problem-solving * Ability to learn ... Manage questions and concerns promptly * Expand Outreach: Use networking strategies to grow your ...

Leidos

Problem Management Specialist

Arlington, VA · On-site

As the Problem Management Lead, you will serve as a key analytical leader responsible for ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

ASM Research

Product Manager

The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function ... EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex ...

Ail

REMOTE Agency Supervisor

Newark, NJ · On-site

Strong communication skills, including active listening and problem-solving * Ability to learn ... Manage questions and concerns promptly * Expand Outreach: Use networking strategies to grow your ...

MethodHub

ITSM Project leader

Tallahassee, FL · On-site

IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and ...

Drevol LLC

WebSphere Administrator

Malvern, PA · On-site

Resolves complex issues elevated from staff with less experience. · Adds, updates, and closes IT Problem Management database records. Researches and resolves complex issues, and reviews related ...

UMR

Central Registration Supervisor

Chelmsford, MA · On-site

$49K - $88K/yr

It supervises eligibility verification, new patient scheduling, and staff assignments, while monitoring performance metrics, managing returned mail updates, and supporting system enhancements to ...

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It Problem Manager information

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$20K

$74.7K

$138K

How much do it problem manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for it problem manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
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It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,718 per year, or $35.9 per hour.
Problem Management Specialist

Problem Management Specialist

Leidos

Arlington, VA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

56th of 437 rated business services

Job description

Unleash Your Potential
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
The Digital Modernization Group of Leidos currently has an opening for a Problem Management Specialist to work at the Pentagon. This is an exciting opportunity to use your analytical leadership and IT service management experience helping the Air Force National Capital Region (AFNCR) Information Technology Services (ITS) mission.
In this mission, we provide support services for information systems for Headquarters Air Force (HAF), Headquarters Space Force, and other Air Force geographically separated units (GSUs). The senior leaders and national defense missions supported here require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but highly rewarding environment.
As the Problem Management Lead, you will serve as a key analytical leader responsible for overseeing all aspects of the problem management lifecycle and managing a dedicated technical team. You will resolve highly complex problems using significant technical knowledge, partnering with executive leadership, senior military stakeholders, and cross-functional teams to formulate executable remediation plans.
Primary Responsibilities:
  • Provide governance and facilitate postmortem investigations into high-impact incidents across technical teams to permanently resolve underlying faults.

  • Analyze incident trend data and produce statistics to proactively identify potential interruptions to network services before they impact the mission.

  • Assist with the diagnosis of faults, determine whether new incidents are related to existing problem records, and maintain the Known Error Database (KEDB).

  • Facilitate technical meetings and coordinate with engineering, field operations, and change management teams to develop and deploy permanent workarounds and solutions.

  • Develops and presents comprehensive problem management metrics, KPIs, and dashboards (e.g., repeat incident reduction, RCA completion rates) for senior military and civilian stakeholders at Daily Operational and Weekly Intelligence meetings.

  • Conducts proactive, deep-dive data analysis of incident ticket queues to identify potential infrastructure degradation, recurring technical faults, and operational bottlenecks before they impact the mission.

  • Produce comprehensive reports to demonstrate the performance of the Problem Management process, track repeat incidents, and create knowledge articles to empower Tier 1/Tier 2 support.

  • Recommends structural, technical, or procedural changes to program leadership to reduce technical debt and enhance overall service stability.

Basic Qualifications:
  • Requires a BA/BS or equivalent experience and 12+ years of prior relevant experience, or a Master's degree with 10+ years of prior relevant experience. Additional years of verifiable leadership experience will be accepted in lieu of a degree.

  • Possess an active DoD Secret clearance.

  • Proven track record in a supervisory or management role overseeing IT support teams and technical field operations.

  • Advanced knowledge and experience with enterprise IT operations, desktop support, and helpdesk principles.

  • Familiar with IT support operations and organizational structures within a standard DOD/military environment.

  • 8140 compliant education, training, or certification (e.g., Security+, CISSP, Cyber 101, etc.).

  • Deep familiarity with the Pentagon customer base, NIPRNet/SIPRNet environments, the 844th Communications Squadron, and DISA J6 frameworks.

Preferred Qualifications:
  • Advanced, power-user proficiency with ITSM platforms (ServiceNow, BMC Remedy, or Jira), specifically leveraging Problem Management modules, creating reporting dashboards, and maintaining the KEDB.

  • ITIL v4 Foundation (or higher) certification is highly preferred. Deep understanding of ITIL best practices and at least two years of experience in quality assurance or IT workflow optimization.

  • Advanced proficiency with ITSM platforms such as Remedy and/or ServiceNow, particularly in leveraging these tools for operational reporting and resource management.

  • Strong organizational, written, and oral communication skills with the ability to influence cross-functional engineering teams, external vendors, and executive leadership.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
June 22, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $105,300.00 - $190,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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