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Sr Client Success Manager Jobs (NOW HIRING)

WebMD

Sr. Client Success Manager

Newark, NJ · On-site

Drive client satisfaction - leverage your client management expertise, strong presentation skills ... ensure success * Partner with Sales teams to align on client and internal goals, ultimately ...

Nortal

(TA0094) Senior Client Success Manager

We are seeking a Senior Client Success Manager to join our team, grow with us, and teach us a few things along the way. Why join Nortal * Say Goodbye to Micromanagement: We champion autonomy, open ...

New

WebMD

Sr. Client Success Manager

Newark, NJ · On-site

Drive client satisfaction - leverage your client management expertise, strong presentation skills ... ensure success * Partner with Sales teams to align on client and internal goals, ultimately ...

McBee Associates

Senior Client Success Manager

As a Senior Client Success Manager, you'll serve as a trusted advisor to payer and managed care clients, helping them maximize the value of Netsmart's Workforce Management and EVV solutions. You'll ...

NTT Data, Inc.

Senior Client Success Manager

Mesa, AZ · On-site

$104K - $172K/yr

Your role at a glance The Senior Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for Hyperscale or mid-size to large Enterprise clients.

MyFitnessPal

Sr. Client Success Manager, Advertising

$125K - $160K/yr

We are seeking a dynamic and results-driven Sr. Client Success Manager (CSM) to join our team in the advertising industry. As a key client-facing role, the CSM will serve as the strategic partner and ...

Digital Neighbor

Be Seen First

Client Success Manager

Tampa, FL · Remote

$45K - $70K/yr

Growth path into Senior Client Success Manager or Supervisor How to apply Go to -success-manager and complete our two step application, roughly 15 minutes total. Digital Neighbor is an equal ...

Augeo

Senior Client Success Manager

$80K - $95K/yr

Summary The Senior Client Success Manager serves as the primary point of contact for assigned client account(s), focusing on building strong strategic relationships, ensuring successful program ...

MyFitnessPal

Sr. Client Success Manager, Advertising

$125K - $160K/yr

We are seeking a dynamic and results-driven Sr. Client Success Manager (CSM) to join our team in the advertising industry. As a key client-facing role, the CSM will serve as the strategic partner and ...

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Sr Client Success Manager information

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How much do sr client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for sr client success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Sr Client Success Manager?

Sr Client Success Managers are experienced professionals responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and success with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or improvement. In addition, they often collaborate with internal teams to deliver solutions and drive client retention, renewals, and overall business growth. Their role is strategic and consultative, requiring strong communication, problem-solving, and project management skills.

How does a Sr Client Success Manager typically collaborate with sales and product teams to enhance client satisfaction?

A Sr Client Success Manager regularly partners with sales teams to ensure seamless onboarding and to identify upsell or cross-sell opportunities based on client needs. They also work closely with product teams by relaying client feedback, advocating for feature requests, and helping prioritize product improvements that drive customer success. This collaborative approach ensures that the client's voice is heard throughout the organization, leading to stronger relationships and higher satisfaction. Effective communication and alignment between these departments are crucial for proactively addressing challenges and exceeding client expectations.

What are the key skills and qualifications needed to thrive as a Sr Client Success Manager, and why are they important?

To excel as a Sr Client Success Manager, you need a strong background in client relationship management, account strategy, and a proven ability to meet or exceed retention and growth goals, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and analytics tools is commonly required. Exceptional communication, problem-solving, and leadership skills help build trust and advocate effectively for client needs. These abilities are crucial for ensuring client satisfaction, driving renewals, and strengthening long-term business partnerships.
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Sr Client Success Manager jobs near you
Infographic showing various Sr Client Success Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Sr. Client Success Manager

WebMD

Newark, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Job Summary:
Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
We're looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
In this role, our team members aren't just expected to manage tasks, you are empowered to redefine how they get done. We encourage our professionals to lean into the future of work by integrating advanced AI tools-such as Gemini, Claude, and ChatGPT-into their daily workflows. Whether they are leveraging large language models to streamline operations, using them as a creative sparring partner for high-level brainstorming, or deploying them to sharpen their personal organization, AI is a core component of our efficiency toolkit. We value candidates who move beyond manual execution, utilizing enterprise-available resources to automate the mundane and focus their energy on high-value, strategic decision-making.
This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot. You will also have demonstrated efficiencies in project execution, and team mentorship.

Responsibilities:
  • Drive client satisfaction - leverage your client management expertise, strong presentation skills, and deep understanding of Medscape's product value to effectively engage clients, provide exceptional, personalized client service and proactively address needs
  • Cultivate strong, collaborative partnerships with clients, delivering seamless communication and alignment from sales through to execution and launch
  • Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
  • Ensure transparent, client-facing communication by preparing and sharing essential materials such as kick-off documents, status updates, contact reports, MLR meetings, and follow-ups, always adhering to client communication standards
  • Deliver Medscape solutions in a timely, efficient manner, aligning with client goals and objectives to ensure success
  • Partner with Sales teams to align on client and internal goals, ultimately enhancing both client satisfaction and overall business performance
  • Demonstrate a deep understanding of Medscape's processes to streamline efficiency, speed market, and deliver results that meet client expectations
  • Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
  • Ability to articulate and advocate client needs/requirements to internal stakeholders
  • Analyze internal processes, identify opportunities to drive improvements in alignment with company-wide initiatives
  • Serve as a subject matter expert for assigned clients/brands
  • Support ongoing training and development efforts for clients or brands, ensuring they are well-equipped for success
  • Travel to client locations as required to foster relationships and support project delivery
Requirements:
  • Bachelor's degree preferred or will consider related experience.
  • Minimum of 5 years of experience with a combination of digital, agency and healthcare experience.
  • Minimum of 5 years of experience in Account Management or Client Service
Preferred Qualifications:
  • Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
  • Familiarity with HCP-based clients including MLR process
  • Understanding of digital advertising
  • Ability to thrive in a fast-paced, collaborative environment

Salary range: $84,000 - $90,000.

Bonus Eligible:
This position is also eligible for a discretionary company bonus, based upon business results.

Benefits:
Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

  • Health Insurance (medical, dental, and vision coverage)
  • Paid Time Off (including vacation, sick leave, and flexible holiday days)
  • 401(k) Retirement Plan with employer matching
  • Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • Commuter and/or Transit Benefits (if applicable)
  • Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.
Employment Type: Full-Time

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