Director Crm Implementation Jobs (NOW HIRING)

Job Summary:
Southwest Airlines is committed to providing a stable work environment and fostering creativity and innovation among its employees. They are seeking a Sales CRM Consultant to lead strategic CRM initiatives and serve as a Salesforce Administrator, ensuring data integrity and optimizing user experience while driving continuous improvements in sales operations.
Responsibilities:
• Must be able to meet any physical ability requirements listed on this description.
• May perform other job duties as directed by Employee's Leaders.
• Manage and lead strategic CRM system solutions and implementation efforts using best practice project planning techniques
• Build and develop solutions for performance and portfolio management within CRM tools
• Provide ongoing system administration to ensure data integrity, quality, and efficiency so that Corporate Sales' CRM system serves as a best-in-class system for all organizational users.
• Manage all new user set-ups and deactivation, including transferring ownership of accounts / contacts / opportunities for deactivated users.
• Create and update workflow approval processes and execute configuration changes.
• Develop and maintain API scripts and s-controls to support custom development as needed.
• Develop and maintain naming conventions of pick lists, report folders, dashboards, etc. to improve system usability.
• Modify the role hierarchy, profiles, and sharing model as required.
• Modify and customize objects.
• Create custom fields and modify pick list values.
• Perform mass data imports using the API or other import tools and perform manual or automated data entry / data clean up as required.
• Maintain and improve user adoption rates by defining, implementing, and monitoring adoption solutions.
• Implement ongoing Change Requests and administrative needs of users.
• Evaluate existing business processes and systems to identify gaps and opportunities for improvement and consistency.
• Develop business intelligence reports to support KPI's, performance, portfolio and pipeline management.
• Work with users to analyze requirements, identify gaps, develop designs, and implement solutions.
• Serve as point of contact for technical teams and business end users as design and test changes occur.
• Develop training plans, materials, and documentation for end users; keep materials up-to-date and coordinate new user and ongoing training sessions.
• Maintain system documentation and CRM policies / procedures.
• Manage and lead strategic system implementation efforts using best practice project planning techniques.
• Train and provide mentorship to CRM Systems Administrators.
• Serve as a sales enablement resource for the Sales Operations team throughout selling cycle and managing projects when needed
Qualifications:
Required:
• High School Diploma or GED
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
• Must be able to meet any physical ability requirements listed on this description.
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information.
• Salesforce.com Certified Administrator
• Advanced level experience, seasoned and specialized knowledge in Customer Relationship Management tools.
Preferred:
• Advanced Salesforce administration and solution development experience
• Experience using Tableau, SQL, and Alteryx
• Airline Industry Experience
• Hands-on experience using Salesforce for contract management and working with Conga (e.g., document generation, approvals, workflows, or automation)
• Certified as a Salesforce Architect
Company:
Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered . Founded in 1971, the company is headquartered in Dallas, USA, with a team of 10001+ employees. The company is currently Late Stage.