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Director Of Customer Relations Jobs in Ripon, WI

COUNTY OF DODGE

Director of Nursing

Juneau, WI

$52.48/hr

Promotes customer service and hospitality and responds to and adequately resolves complaints or ... the Executive Director/Administrator. * Monitors complaint reports daily for allegations of ...

Amcor LLC

Customer Planning & Service Director

Oshkosh, WI · On-site

$120 - $160/hr

Role Overview The Director of Customer Planning & Service leads an integrated Supply Chain organization dedicated to delivering exceptional customer service, optimizing inventory and driving critical ...

Eden Senior Care

Director of Wellness

Oshkosh, WI · On-site

$85K/yr

Excellent communication and human relations skills * Ability to maintain and protect the ... Demonstrate excellent customer service and a positive attitude towards tenants, staff, and vendors

Eden Senior Care

Director of Wellness

Oshkosh, WI · On-site

$85K/yr

Excellent communication and human relations skills * Ability to maintain and protect the ... Demonstrate excellent customer service and a positive attitude towards tenants, staff, and vendors

Dodge County

Director of Nursing

Juneau, WI · On-site

$52.48/hr

Promotes customer service and hospitality and responds to and adequately resolves complaints or ... the Executive Director/Administrator. * Monitors complaint reports daily for allegations of ...

Dodge Company

Director of Nursing

Juneau, WI · On-site

$52.48/hr

Promotes customer service and hospitality and responds to and adequately resolves complaints or ... the Executive Director/Administrator. * Monitors complaint reports daily for allegations of ...

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All JobsOf Customer Relations JobsDirector Of Customer Relations JobsDirector Of Customer Relations Jobs in Ripon, WI

Director Of Customer Relations information

See Ripon, WI salary details

$39.4K

$104.9K

$174.7K

How much do director of customer relations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director of customer relations in Ripon, WI is $104,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,700.00 and $129,800.00 per year, depending on experience, location, and employer.

What does a director of customer relations do?

A Director of Customer Relations is responsible for overseeing and improving the relationships between an organization and its customers. They develop strategies to enhance customer satisfaction, address complaints, and ensure that customer service teams provide high-quality support. Additionally, they analyze customer feedback to implement process improvements and work closely with other departments to align customer experience initiatives with company goals. Their leadership ensures that the organization builds loyalty and maintains a positive reputation.

What are the key skills and qualifications needed to thrive as a director of customer relations, and why are they important?

To thrive as a Director Of Customer Relations, you need expertise in customer service management, conflict resolution, and a solid background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required. Exceptional leadership, emotional intelligence, and strategic communication are crucial soft skills for motivating teams and building lasting client relationships. These abilities drive customer satisfaction, foster loyalty, and contribute directly to the company's reputation and growth.

What is the difference between Director Of Customer Relations vs Customer Service Manager?

AspectDirector Of Customer RelationsCustomer Service Manager
ResponsibilitiesOversees overall customer relationship strategies, develops policies, manages teams across multiple departmentsManages daily customer service operations, handles customer complaints, supervises customer service staff
Required CredentialsBachelor’s degree, experience in customer relations, leadership skillsBachelor’s degree, experience in customer service, communication skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFrontline customer interactions, team supervision, operational tasks

The main difference is that the Director Of Customer Relations focuses on strategic management and long-term relationship building, while the Customer Service Manager handles daily operations and customer interactions. Both roles require strong communication skills and relevant experience, but the director position involves higher-level planning and leadership responsibilities.

How does a director of customer relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations often works closely with teams such as Sales, Marketing, Product Development, and Customer Support to ensure a seamless customer journey. This role involves gathering feedback from customers and sharing insights with relevant departments to drive product improvements and service enhancements. Regular cross-functional meetings and strategic planning sessions are common, as the director advocates for the customer's perspective and works to align organizational goals. Effective collaboration is essential for identifying pain points and implementing solutions that improve overall satisfaction.

Is a director of customer relations a stressful job?

A director of customer relations often faces stress due to managing customer satisfaction, resolving conflicts, and meeting organizational goals. The role requires strong communication, problem-solving skills, and the ability to handle high-pressure situations, which can contribute to job stress levels.
What cities near Ripon, WI are hiring for Director Of Customer Relations jobs? Cities near Ripon, WI with the most Director Of Customer Relations job openings:
Director Of Customer Relations jobs near you
Infographic showing various Director Of Customer Relations job openings in Ripon, WI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,932 per year, or $50.4 per hour.

COMMUNITY RELATIONS DIRECTOR

Allouez Senior Living

Fond Du Lac, WI • On-site

Full-time

Re-posted 18 days ago

Job description

Job Type
Full-time
Description
POSITION: Community Relations Director
REPORTS TO: Executive Director/House Manager
JOB SUMMARY: The Community Relations Director role is responsible for driving occupancy through strategic marketing initiatives and cultivating strong relationships with potential residents and their families while promoting the company and Brand.
DUTIES:
The Community Relations Director position will be responsible for the below job duties including but not limited to:
  • Develop and maintain brand standards and guidelines for Frontida Assisted Living, Frontida Management Group and their respective clients.
  • Develop and implement comprehensive sales strategies to attract potential residents to our assisted living community.
  • Conduct market research to identify target demographics and assess competitor offerings.
  • Assist in developing compelling marketing materials, including brochures, advertisements, and digital content, to effectively communicate the benefits of our facility.
  • Build and maintain relationships with referral sources, such as healthcare professionals, social workers, and community organizations, to generate leads.
  • Coordinate and participate in community events, workshops, and seminars to raise awareness of our assisted living community and establish our presence in the surrounding community.
  • Conduct tours of the community for prospective residents and their families, highlighting the amenities and services we offer.
  • Uphold our commitment to providing exceptional customer service and fostering a supportive and welcoming environment for residents and their families.
  • Report on the performance and efficiency of campaigns to assist with the development of key performance indicators and benchmarks.
  • Work with the Executive Directors to train team members on answering the phone, taking complete messages, customer service, touring prospects, and preparing the community for tours.
  • Clearly and accurately explain income qualifying process and service level assessment process.
  • On a weekly basis conduct follow-up phone calls to those on the active inquiry list.
  • Maintain the inquiry lead tracking system.
  • Complete the weekly sales report with accuracy and provide to the Regional Sales Director as scheduled.
  • Meet regularly with the Executive Directors to support increasing occupancy and maintain a waiting list for available suites; identify potential move-outs and identify individuals in the tracking system or on the wait list who may be appropriate for the anticipated available suite.
  • Develop and implement internal and external events to build community awareness.
  • Drive and support the move-in process in coordination with the Executive Director and Nurse.
  • Manage the supply of community marketing materials and notify the Marketing Director when supplies begin to run low.
  • Identify and recommend advertising opportunities for communities.
  • Assist the Regional Director of Sales in the formulation of the annual marketing budgets.
  • Accountable to maintain projected budget for assigned communities.
  • In cooperation with the Regional Director of Sales, develop and implement a strategic marketing plan, to include the quarterly sales plans and competitive analysis.
  • Establish and maintain open and effective communication with residents, families, employees, owners, supervisor and other members of the management team.
  • Carry out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents and security of premises.
  • Ensure model rooms are completely staged and ready to tour within 2 days of turning over rooms.

FIRST IMPRESSIONS
  • Communicates with maintenance/environmental departments at each community for room readiness.
  • Monitor community first impressions and cleanliness throughout, including landscaping and exterior.
  • Recommend capital improvements and non-routine projects at communities annually and ongoing
  • Carry out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents and security of premises.

In addition to my duties as outlined above, the Marketing Director must uphold Frontida's values in day-to-day activities:
  • Tell the Truth
  • Work Hard
  • Follow the Rules
  • Love Others
  • Have Fun
  • Build Trust

Receipt and Acknowledgement: I acknowledge and understand that: Receipt of the job description does not imply, nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. The job description provides a general summary of the position in which I am employed, that the contents of this job description are essential functions, and I can perform these functions with or without accommodations. I further understand that is my responsibility to inform my supervisor any time that I am unable to perform these functions. Job duties, tasks, work hours and work requirements may be changed at any time. I have read and understand this job description and agree to abide by all duties as stated.
Employee Signature Date
Requirements
QUALIFICATIONS: Previous experience in marketing and sales as it relates to increasing brand awareness and lead generation across multiple markets preferred. Strong written and verbal communication skills and the ability to relate to the public, residents, families, team members, peers, and other professionals appropriately. Ability to maintain accurate sales-related records, content management systems and provide information as requested/required. Excellent analytical skills and data analysis with a strong knowledge of marketing and analytics tools, such Google Analytics, CRM systems (e.g., Alis), etc. Experience working with external agencies and vendors to execute marketing programs. Strong prioritization, organization, and project management skills. Ability to work flexible hours and travel to meet the requirements of the job.
PHYSICAL REQUIREMENTS:
  • Prolonged periods of standing, walking, and sitting.
  • Must be able to lift up to 15 pounds at a time.
  • Must be able to commute to locations as needed which may require prolong driving at times.

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