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Director Customer Service Jobs in Texas (NOW HIRING)

Trident-Solutions

Director Customer Service

Sherman, TX · On-site

$120 - $180/hr

The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy ...

TRIDENT SOLUTIONS

Director Customer Service

Sherman, TX · On-site

$120 - $150/hr

Director of Customer Service Position Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support ...

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Lead the consolidation of customer service operations into the El Paso contact center, reducing ... Directors are expected to lead adoption within their functions. * Evaluate and implement AI ...

ONX, Inc.

Director, Customer Experience

Austin, TX · On-site

This role oversees all CX functions, supporting delivery, systems, customer insights, and self-service experiences, and reports to the COO. As an onX Director, Customer Experience, your essential job ...

onX

Director, Customer Experience

Austin, TX · On-site

This role oversees all CX functions, supporting delivery, systems, customer insights, and self-service experiences, and reports to the COO. As an onX Director, Customer Experience, your essential job ...

El Paso Electric

DIRECTOR-CUSTOMER PROGRAMS

El Paso, TX · On-site

$136K - $190K/yr

The Director collaborates with internal stakeholders, regulatory agencies, community organizations ... Broad knowledge of electric utility operations, customer service principles, and regulatory ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Texas

Director Customer Service information

See Texas salary details

$36.3K

$114.9K

$183.1K

How much do director customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director customer service in Texas is $114,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $137,400.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Texas?

The most popular types of Customer Service jobs in Texas are:

What are popular job titles related to Director Customer Service jobs in Texas?

For Director Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Texas look for?

The top searched job categories for Director Customer Service jobs in Texas are:

What cities in Texas are hiring for Director Customer Service jobs?

Cities in Texas with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $114,909 per year, or $55.2 per hour.

Director Customer Service

TRIDENT SOLUTIONS

Sherman, TX

Full-time

Posted 16 days ago

Job description

Title:                           Director of Customer Service

Position Description: The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy, structure, and operating standards for the team while driving continuous improvement in service levels, responsiveness, and customer satisfaction. The Director will be a key leader in shaping the customer experience and ensuring our company is recognized as “easy to do business with.

This position is located in Plano and involves weekly travel to our Sherman facility.

Key Responsibilities

  • Leadership & Team Development
    • Lead, coach, and inspire a customer service team of 20+ representatives, supervisors, and support staff.
    • Establish clear goals, KPIs, and accountability across the team.
    • Drive employee engagement, retention, and professional development.
  • Customer Experience
    • Own the customer service strategy and ensure best-in-class customer interactions across phone, email, portal, and other channels.
    • Monitor and improve response times and resolution rates
    • Act as an escalation point for complex customer issues and ensure quick resolution.
  • Operational Excellence
    • Develop and implement policies, processes, and technology tools that increase efficiency and improve the customer experience.
    • Collaborate cross-functionally with Sales, Supply Chain, and Operations to streamline order fulfillment, billing, and product/service support.
    • Implement reporting and dashboards to track performance against SLAs and customer expectations.
  • Strategy & Continuous Improvement
    • Drive a culture of “finding a better way every day” with a focus on lean process improvement and eliminating inefficiencies.
    • Identify and implement digital tools (CRM, AI/automation, self-service portals) to improve responsiveness and scalability.
    • Contribute to customer-centric initiatives that support revenue growth and customer loyalty.

Key Competencies

  • Strategic thinker who can align customer service with business growth goals.
  • Data-driven decision maker who uses metrics to drive performance.
  • Strong change leader, able to drive adoption of new processes and tools.
  • Customer-first mindset with high energy and passion for service excellence.
  • Collaborative leader with the ability to influence across functions.

Qualifications

  • Bachelor’s degree preferred
  • 10+ years of progressive experience in customer service or customer operations, with at least 5 years in a leadership role.
  • Proven experience leading a team of 20+ in a B2B environment, ideally industrial or manufacturing-related.
  • Strong track record of improving customer satisfaction and operational KPIs.
  • Excellent communication, leadership, and problem-solving skills.
  • Experience with CRM systems (Salesforce preferred) and customer service technology platforms (Service Cloud preferred).

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