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Customer Service Operator Jobs in Texas (NOW HIRING)

CarMax, Inc.

Service Operator

Garland, TX · On-site

$15.50 - $24.40/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... From assisting customers in person and over the phone to supporting service processes before ...

CarMax, Inc.

Service Operator

San Antonio, TX · On-site

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... From assisting customers in person and over the phone to supporting service processes before ...

Carmax

Service Operator

Garland, TX · On-site

$15.50 - $24.40/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... From assisting customers in person and over the phone to supporting service processes before ...

Carmax

Service Operator

San Antonio, TX · On-site

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... From assisting customers in person and over the phone to supporting service processes before ...

CarMax, Inc.

Service Operator

San Antonio, TX · On-site

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... From assisting customers in person and over the phone to supporting service processes before ...

Carmax

Service Operator

Garland, TX · On-site

$15.50 - $24.40/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... From assisting customers in person and over the phone to supporting service processes before ...

Carmax

Service Operator

San Antonio, TX

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... From assisting customers in person and over the phone to supporting service processes before ...

Carmax

Service Operator

San Antonio, TX · On-site

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... From assisting customers in person and over the phone to supporting service processes before ...

Heihotels

Room Service Operator

The Woodlands, TX

$14/hr

No Overview Offer superior customer service while accurately taking Room Service orders. Essential Duties and Responsibilities * Promptly answer room service calls, announce any specials, promote ...

LOGFRET

Customer Service Rep.

Houston, TX

$30.50/hr

Assisting in the Customer Service Operatives daily, including coordinating works to Open Market and liaising with the Customer Service Manager, ensuring all correspondence is logged. Dealing with ...

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All JobsCustomer Service Operator JobsCustomer Service Operator Jobs in Texas

Customer Service Operator information

See Texas salary details

$10

$16

$26

How much do customer service operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service operator in Texas is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.59 per hour, depending on experience, location, and employer.

What are some common challenges Customer Service Operators face, and how can they effectively handle them?

Customer Service Operators often encounter challenges such as managing difficult customers, handling high call volumes, and quickly adapting to updated company policies. Effectively handling these situations requires patience, strong communication skills, and a thorough understanding of the company's products or services. Many teams provide ongoing training and support, and operators frequently collaborate with supervisors or technical teams to resolve complex issues. Developing resilience and problem-solving abilities is key to long-term success in this role.

What is the difference between Customer Service Operator vs Customer Support Specialist?

AspectCustomer Service OperatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may have additional certifications in customer service
Work EnvironmentCall centers, retail, or service desksCall centers, technical support, online chat
Employer & IndustryRetail, telecommunications, hospitalityIT, software, telecommunications
Search & Comparison IntentCustomer Service Operator vs Customer Support Specialist

Customer Service Operators primarily handle inbound calls, assist customers with basic inquiries, and provide general support. Customer Support Specialists often deal with more technical or complex issues, requiring specialized knowledge. While both roles focus on customer satisfaction, the Specialist role typically involves more problem-solving and technical skills.

What are the key skills and qualifications needed to thrive as a Customer Service Operator, and why are they important?

To thrive as a Customer Service Operator, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills that set top performers apart. These abilities are crucial for resolving customer issues efficiently, maintaining satisfaction, and representing the company professionally.

What are Customer Service Operators?

Customer Service Operators are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically communicate with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and efficiently. Customer Service Operators may also handle complaints, process orders, and provide product or service support. This role requires strong communication and problem-solving skills.
What are popular job titles related to Customer Service Operator jobs in Texas? For Customer Service Operator jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Operator jobs in Texas look for? The top searched job categories for Customer Service Operator jobs in Texas are:
What are popular job titles related to Customer Service Operator jobs in TX? For Customer Service Operator jobs in TX, the most frequently searched job titles are:
Customer Service Operator jobs near you
Infographic showing various Customer Service Operator job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $33,889 per year, or $16.3 per hour.
Service Operator

Service Operator

CarMax, Inc.

Garland, TX • On-site

$15.50 - $24.40/hr

Part-time

PTO

Posted 19 days ago

CarMax rating

8.0

Company rating: 8.0 out of 10

Based on 370 frontline employees who took The Breakroom Quiz

26th of 728 rated retailers

Job description

7109 - Garland - 12715 Lyndon B Johnson Fwy, Garland, Texas, 75041
CarMax, the way your career should be!
Position Overview
As a Service Operator, you will play a vital role in delivering exceptional customer service and ensuring smooth operations within our Service Department. From assisting customers in person and over the phone to supporting service processes before, during, and after repairs, you'll be the friendly, knowledgeable point of contact that keeps everything running efficiently. This is your opportunity to join a best-in-class team at CarMax, where innovation, integrity, and putting people first are at the heart of everything we do.
Why CarMax
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
  • Respond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset
  • Assist Service Consultants and Customer Advisors with customer interactions as needed to ensure seamless service experiences
  • Schedule service appointments and provide accurate routing of calls and inquiries
  • Deliver timely written messages to the appropriate team members for follow-up
  • Manage repair requests by coordinating and scheduling appointments efficiently and perform reminder calls for upcoming appointments and contact customers when special-order parts arrive
  • Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines
  • Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications
  • Strong interpersonal and communication skills, with proven ability to deliver outstanding customer service
  • Exceptional telephone etiquette and active listening abilities to ensure positive customer interactions
  • Ability to execute standardized service processes and maintain high customer satisfaction scores
  • Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets
  • Capability to thrive in a fast-paced environment, multitasking effectively while collaborating with cross-functional teams
  • Flexibility to work varied shifts, including nights, weekends, and holidays, while maintaining professional appearance and integrity

About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$15.50 - $24.40
Benefits:
Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What CarMax employees say

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About CarMax

Sourced by ZipRecruiter

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Industry

Automobile dealers and finance and insurance

Company size

10,000+ Employees

Headquarters location

Henrico, VA, US

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