... a Director of Customer Enablement to lead and scale Absorb's global customer education and ... Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer ...
... a Director of Customer Enablement to lead and scale Absorb's global customer education and ... Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer ...
Director, Customer Experience
Ventura, CA · On-site
$180K - $221K/yr
Director, Customer Experience About the role: Curri is seeking a Director, Customer Experience to own and transform the company's customer and driver support function from end to end. Support is ...
Director, Customer Experience
Ventura, CA · On-site
$180K - $221K/yr
Director, Customer Experience About the role: Curri is seeking a Director, Customer Experience to own and transform the company's customer and driver support function from end to end. Support is ...
Director, Customer Value
$218K - $363K/yr
The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...
Director, Customer Value
$218K - $363K/yr
The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...
Director, Customer Value
San Jose, CA · On-site
$218K - $363K/yr
The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...
Director, Customer Value
San Jose, CA · On-site
$218K - $363K/yr
The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...
ARAG Legal Services * Norton LifeLock * Nine paid holidays, plus two floating holidays * Above and ... The Director, Customer Experience is responsible for defining, developing, leading, and executing ...
ARAG Legal Services * Norton LifeLock * Nine paid holidays, plus two floating holidays * Above and ... The Director, Customer Experience is responsible for defining, developing, leading, and executing ...
... a Director of Customer Enablement to lead and scale Absorb's global customer education and ... Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer ...
... a Director of Customer Enablement to lead and scale Absorb's global customer education and ... Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer ...
Director, Customer Experience As Alma's Director, Customer Experience, you'll lead our team through our next stage of growth, as we scale and evolve into a best‐in‐class service for our network ...
Director, Customer Experience As Alma's Director, Customer Experience, you'll lead our team through our next stage of growth, as we scale and evolve into a best‐in‐class service for our network ...
The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong ...
New
The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong ...
New
As a Director, Customer Solutions in Managed Transportation at RXO , your focus will be ... Drive operational efficiencies to improve service and financial performance. * Conduct strategic ...
As a Director, Customer Solutions in Managed Transportation at RXO , your focus will be ... Drive operational efficiencies to improve service and financial performance. * Conduct strategic ...
The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...
The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...
The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong ...
New
Quick apply
The Director ensures our customers receive world-class service, while also driving revenue growth through renewals, upgrades, and expanded product adoption. Success in this role requires strong ...
New
Director, Customer Success
Purchase, NY · On-site +1
... services that help people, businesses and governments realize their greatest potential. Title and ... The Director is accountable for customer outcomes, executive relationships, and commercial ...
New
Director, Customer Success
Purchase, NY · On-site +1
... services that help people, businesses and governments realize their greatest potential. Title and ... The Director is accountable for customer outcomes, executive relationships, and commercial ...
New
Director, Customer Value
New York, NY · On-site
The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...
Director, Customer Value
New York, NY · On-site
The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Professional Services, Technical Support, TAM, and Customer Success). * Ensure a seamless ...
The Director of Customer Success will build and lead a Customer Success team that acts as the ... Educates customers on Gatik's capabilities and drives adoption of new features and services.
The Director of Customer Success will build and lead a Customer Success team that acts as the ... Educates customers on Gatik's capabilities and drives adoption of new features and services.
The Director of Customer Experience will be responsible for leading cross-functional teams and ... Experience working in industries such as SaaS, technology, retail, or financial services preferred.
The Director of Customer Experience will be responsible for leading cross-functional teams and ... Experience working in industries such as SaaS, technology, retail, or financial services preferred.
As the Director,Customer Retention, you will lead and evolve HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner ...
As the Director,Customer Retention, you will lead and evolve HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner ...
The opportunity The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees ...
The opportunity The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees ...
Director, Customer Success
New York, NY · Hybrid
$150K - $180K/yr
Runwise is seeking a Director of Customer Success to lead the team responsible for proactively ... Collaborate with Customer Support and Field Service to resolve operational issues Who you are:
Director, Customer Success
New York, NY · Hybrid
$150K - $180K/yr
Runwise is seeking a Director of Customer Success to lead the team responsible for proactively ... Collaborate with Customer Support and Field Service to resolve operational issues Who you are:
... customer service. We are on a journey to build a public safety technology platform that will ... The Role The Director of Customer Success leads the post-sale customer lifecycle across all ...
... customer service. We are on a journey to build a public safety technology platform that will ... The Role The Director of Customer Success leads the post-sale customer lifecycle across all ...
As the Director,Customer Retention, you will lead and evolve HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner ...
Quick apply
As the Director,Customer Retention, you will lead and evolve HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner ...
Director Customer Service information
See salary details
$39K - $53.3K
6% of jobs
$53.3K - $67.6K
2% of jobs
$67.6K - $82K
4% of jobs
$95.2K is the 25th percentile. Wages below this are outliers.
$82K - $96.3K
14% of jobs
$96.3K - $110.6K
16% of jobs
The median wage is $122K / yr.
$110.6K - $124.9K
10% of jobs
$124.9K - $139.2K
18% of jobs
$144.3K is the 75th percentile. Wages above this are outliers.
$139.2K - $153.5K
15% of jobs
$153.5K - $167.9K
6% of jobs
$167.9K - $182.2K
4% of jobs
$182.2K - $196.5K
5% of jobs
$39K
$123.3K
$196.5K
How much do director customer service jobs pay per year?
As of Jun 5, 2026, the average yearly pay for director customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.
What is a Director Customer Service job?
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
What are the main challenges a Director Customer Service typically faces, and how can they prepare to overcome them?
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
What are the key skills and qualifications needed to thrive in the Director Customer Service position, and why are they important?
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
More about Director Customer Service jobs
What cities are hiring for Director Customer Service jobs? Cities with the most Director Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Director Customer Service jobs? States with the most job openings for Director Customer Service jobs include:
What job categories do people searching Director Customer Service jobs look for? The top searched job categories for Director Customer Service jobs are:
Full-time
Medical, Dental
Posted 1 hour ago
Job description
"The Marketing team is poised for unprecedented growth and opportunity. We're in a very unique position where we've experienced tremendous success but are far from exhausting the whitespace around us. There is a unique opportunity to join a rising organization and make a significant and immediate impact." Mark Lynch - Senior Director, Demand Generation
We're seeking a Director of Customer Enablement to lead and scale Absorb's global customer education and engagement strategy. In this role, you'll own Absorb Academy-our centralized hub for customer learning-and drive measurable outcomes across engagement, adoption, and long-term value realization.
This opportunity is ideal for a seasoned customer enablement leader with experience scaling education programs for 5,000+ customers in a SaaS or technology environment. You bring a proven ability to build and lead high-performing, cross-functional teams and to clearly demonstrate customer enablement as a key growth and retention lever.
As both a strategic architect and visible thought leader, you'll guide a multidisciplinary organization spanning content development, live education, community, events, marketing, and AI-enabled self-service experiences-while confidently representing Absorb's customer education vision internally and externally.
Absorb Culture - Absorb LMS
What you'll do:
What you'll bring:
Are you ready to become an Absorber?
What we offer:
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
#LI-REMOTE
We're seeking a Director of Customer Enablement to lead and scale Absorb's global customer education and engagement strategy. In this role, you'll own Absorb Academy-our centralized hub for customer learning-and drive measurable outcomes across engagement, adoption, and long-term value realization.
This opportunity is ideal for a seasoned customer enablement leader with experience scaling education programs for 5,000+ customers in a SaaS or technology environment. You bring a proven ability to build and lead high-performing, cross-functional teams and to clearly demonstrate customer enablement as a key growth and retention lever.
As both a strategic architect and visible thought leader, you'll guide a multidisciplinary organization spanning content development, live education, community, events, marketing, and AI-enabled self-service experiences-while confidently representing Absorb's customer education vision internally and externally.
Absorb Culture - Absorb LMS
What you'll do:
- Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement
- Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy
- Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events
- Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency
- Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth
- Serve as a public-facing thought leader and customer advocate, elevating Absorb's reputation in the market
- Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale
What you'll bring:
- 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company
- Proven experience scaling customer education programs for 5,000+ customers
- Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation
- Track record of measuring and proving ROI for customer education and enablement investments
- Experience building and managing live events, customer communities, and certification programs at scale
- Strong executive presence with the ability to influence, inspire, and communicate across all levels
- Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
- We achieve exceptional results by genuinely caring about each other and the work we do
- We're united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
#LI-REMOTE