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Virtual Customer Service Jobs in Springfield, MA

dbi

Part Time Customer Service

Manchester, CT

$16.25 - $22/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

Kongsberg Automotive

Customer Service

Suffield, CT · On-site

$15.50 - $21.25/hr

About the position The Customer Service Representative is the primary day-to-day interface between Kongsberg Automotive and our customers. This role is responsible for providing excellent customer ...

Manufacturing Company

Customer Service

Palmer, MA

$18.50 - $20/hr

Customer Service Palmer, Massachusetts, United States About the Job We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This ...

Manufacturing Inc

Customer Service

Palmer, MA

$18.50 - $20/hr

We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction with essential administrative ...

Dollar Tree

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service

Agawam, MA

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Family Dollar

customer service

Hartford, CT

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

customer service

Hartford, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

customer service

Hartford, CT

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Axelon

Customer Service Rep -FMLA

Bloomfield, CT · Remote

$20/hr

Customer Service Rep - FMLA Location: Bloomfield, CT Max Pay Rate: $20 Per Hour Core Skills and ... Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed ...

dbi

Sewing Room Customer Service

Manchester, CT

$16.25 - $22/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

dbi

Sewing Room Customer Service

Manchester, CT · On-site

$16.25 - $22/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

dbi

Sewing Room Customer Service

Manchester, CT

$16.25 - $22/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

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All JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Springfield, MA

Virtual Customer Service information

See Springfield, MA salary details

$10

$16

$26

How much do virtual customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual customer service in Springfield, MA is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Virtual Customer Service position, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

What is a typical workday like for a Virtual Customer Service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a Virtual Customer Service job?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What are popular job titles related to Virtual Customer Service jobs in Springfield, MA? For Virtual Customer Service jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Springfield, MA look for? The top searched job categories for Virtual Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Customer Service jobs? Cities near Springfield, MA with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Signature Customer Success Account Manager - Waterbury, CT

Signature Customer Success Account Manager - Waterbury, CT

United Parcel Service (UPS)

Hartford, CT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,267 frontline employees who took The Breakroom Quiz

20th of 61 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Waterbury, CT

Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Account Manager will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Account Manager will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

  • Serve as the primary point of contact and advocate for assigned accounts.

  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

  • Proactively engage existing customers to enhance value and prevent churn.

  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

  • Identify low-touch upsell opportunities and guide customers to resources for additional value.

  • Develop strategies for upselling / cross-selling opportunities to drive account growth.

  • Drive product adoption and educate customers on products and services.

Territory Management

  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

  • Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

  • 0-4 years in customer success, support, or related customer-facing roles.

  • SMB account management experience.

  • Ability to manage multiple customer engagements through strong organizational skills.

  • Data-driven mindset.

  • Excellent written communication skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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