ZipRecruiter

Log In

2

Entry Level Online Customer Service Representative Jobs in Springfield, MA

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

U-Haul

Customer Service Representative

Northampton, MA · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Northampton, MA · On-site

$15 - $16/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

next page

Showing results 1-20

All JobsOnline Customer Service Representative JobsEntry Level Online Customer Service Representative JobsEntry Level Online Customer Service Representative Jobs in Springfield, MA

Entry Level Online Customer Service Representative information

See Springfield, MA salary details

$9

$18

$26

How much do entry level online customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level online customer service representative in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What does an entry level online customer service representative do?

An Entry Level Online Customer Service Representative assists customers by answering questions, resolving issues, and providing information through online channels such as email, chat, or social media. They help customers with product or service inquiries, troubleshoot problems, and ensure a positive customer experience. This role typically involves following company procedures, maintaining accurate records, and escalating more complex issues to senior staff if necessary.

What are the key skills and qualifications needed to thrive as an entry level online customer service representative, and why are they important?

To thrive as an Entry Level Online Customer Service Representative, you need strong written communication skills, basic computer proficiency, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and live chat systems is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for providing effective support and building rapport with customers. These skills and qualities are essential for resolving issues efficiently, maintaining customer satisfaction, and representing the company's brand professionally.

What are some common challenges faced by entry level online customer service representatives, and how can they overcome them?

One common challenge for entry level online customer service representatives is managing a high volume of inquiries while maintaining accuracy and a positive attitude. Adapting quickly to different customer personalities and resolving issues through digital communication channels can also be demanding. To overcome these challenges, it's important to stay organized, utilize available knowledge bases, and communicate clearly and empathetically. Seeking feedback from experienced team members and participating in training sessions can also enhance your problem-solving skills and confidence.

What is the difference between Entry Level Online Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Online Customer Service Representative

The main difference between an Entry Level Online Customer Service Representative and a Customer Support Specialist lies in scope and experience. The representative typically handles basic inquiries, troubleshooting, and order processing, often with minimal prior experience. A Customer Support Specialist may have more advanced responsibilities, including technical support or account management, and may require additional skills or certifications. Both roles are common in online retail, tech, and service industries, but the representative role is more entry-level and focused on general customer interactions.

What are popular job titles related to Entry Level Online Customer Service Representative jobs in Springfield, MA?

For Entry Level Online Customer Service Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Online Customer Service Representative jobs in Springfield, MA look for?

The top searched job categories for Entry Level Online Customer Service Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Entry Level Online Customer Service Representative jobs?

Cities near Springfield, MA with the most Entry Level Online Customer Service Representative job openings:

Entry Level Online Customer Service Representative jobs near you
Infographic showing various Entry Level Online Customer Service Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service Representative - Entry Level Management

Hartford, CT • On-site

NY Marketing Firm
See more jobs at NY Marketing Firmexternal

$16.25 - $22/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative - Entry Level Management

Filling 9 Entry Level Positions!

START A CAREER NOW!

CUSTOMER SERVICE - FULL TRAINING ENTRY LEVEL

PROVIDING PROFESSIONAL, EXCEPTIONAL, AND DISTINCTIVE CUSTOMER SERVICE AND

ADVERTISING CAMPAIGNS IN NY

NY Marketing Firm is an outsourced marketing and advertising company in the NY area. We are responsible for participating in ongoing market planning and developing new market opportunities for some of the top companies in our area. As a direct result of our "one of a kind" approach and success in increasing our client's brand name awareness by attracting new customers and exposing their product to new tiers of distribution, we are experiencing phenomenal growth.

We strive to attract and retain the most capable and skilled people. We are looking for team players, natural leaders, and self-starters who are goal-oriented and have an affinity for working with people. Our philosophy and mentoring program supports each individual with the training, encouragement, and opportunity essentials to progressive career growth. Do not underestimate your own qualifications! OPENINGS INCLUDE:

  • ENTRY LEVEL
  • CUSTOMER SERVICE
  • MANAGEMENT
  • EVENT SET UP
  • PROMOTIONS/DEMONSTRATIONS

REQUIREMENTS

  • PROFESSIONAL IMAGE IS A MUST
  • ABILITY TO COMMUNICATE EFFECTIVELY
  • ALL GREAT LEADERS WERE ONCE STUDENTS, SO A STUDENT MENTALITY IS VITAL

We have 9 ENTRY LEVEL openings that we are looking to fill ASAP.

Graduates Welcome! All positions must be filled ASAP!

Requirements

  • Experience in a team related field.
  • Desire to travel at least 1 or 2 weeks a year to other branch offices for further training.
  • Great communication skills.
  • Ability to excel in unsupervised solo assignments with members of opposite sex, as well as team projects.
  • The personality that thrives in a merit based environment.

Apply