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Online Customer Service Rep Jobs in Springfield, MA

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · On-site +1

$16 - $21.75/hr

Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer ...

Allied Printing

Customer Service Representative

Manchester, CT · On-site

$16.25 - $22.25/hr

Customer Service Representative One Allied Way Manchester, CT Allied Printing Services, Inc. where our customers come first! Allied Printing Services Inc. is a family-ran, full-service commercial and ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$17 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Springfield, MA

Online Customer Service Rep information

See Springfield, MA salary details

$9

$18

$26

How much do online customer service rep jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for online customer service rep in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

How to make 25 dollars an hour online?

Online customer service representatives can earn around $25 an hour by providing support through chat, email, or phone, especially with experience and strong communication skills. Many companies offer remote customer service roles that pay competitive wages, often requiring familiarity with customer management tools and a reliable internet connection.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

What are some common challenges faced by Online Customer Service Reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What are the key skills and qualifications needed to thrive as an Online Customer Service Rep, and why are they important?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

How to make $1000 a week remotely?

An online customer service representative can earn $1000 a week by working full-time hours, typically 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Increasing income may involve taking on multiple clients, working for higher-paying companies, or advancing to supervisory roles. Consistent performance, good communication skills, and familiarity with customer service tools are essential for higher earnings.

How to become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools. Relevant experience in customer support or sales can be beneficial, and some employers may require training or certification in specific platforms or communication techniques.
What are popular job titles related to Online Customer Service Rep jobs in Springfield, MA? For Online Customer Service Rep jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Springfield, MA look for? The top searched job categories for Online Customer Service Rep jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Online Customer Service Rep jobs? Cities near Springfield, MA with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Springfield, MA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service Representative

Amicis Global

East Hartford, CT • On-site

$19 - $20/hr

Contractor

Posted 9 days ago

Job description

Title: Customer Service Representative
Location: East Hartford, CT
Pay Rate: $20/hour
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
Positions Available: 12
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:

  • Serve as the initial point of contact for inquiries related to customer programs.

  • Handle inbound calls professionally and resolve customer issues promptly.

  • Assist consumers with account access, password resets, and general inquiries.

  • Document all interactions accurately in the call tracking system.

  • Escalate calls to leadership or other departments as needed.

  • Provide clear, accurate, and courteous information in compliance with program standards.

  • Identify trends in consumer questions and recommend process improvements.

  • Manage difficult conversations with professionalism and empathy.

  • Meet and exceed performance standards for quality, accuracy, and call volume.


What You'll Gain:

  • Full-time employment with steady hours

  • Paid training and career development opportunities

  • Positive, team-focused work environment

  • Monday–Friday schedule with weekends off

  • Comprehensive benefits options


Qualifications:

  • Must be 18 years or older.

  • High School Diploma or GED required; Associate degree or higher preferred.

  • Minimum 6 months of call center experience, or equivalent customer service experience.

  • Must type at least 35 WPM and pass a customer service skills assessment.

  • Strong verbal and written communication skills.

  • Ability to multitask, problem-solve, and work in a structured environment.

  • Must pass a criminal background check and drug screening (8-panel standard).