Online Customer Service Tech Jobs in Springfield, MA

Position Title: Service Tech / Mechanic

Reports To: Service Manager

Exempt/Non-exempt: Non-exempt

Location(s): Whately, MA

Salary range starting at $33.39+ commensurate on experience and technical experience

JOB SUMMARY

The Service Tech / Mechanic works with guidance from shop foreman/working foreman in shop and/or field. The ability to perform basic diagnostics, basic mechanical, basic hydraulic and a basic understanding of service manuals. The ability to perform general services on equipment lines carried (oils & filters). Prepping of machines i.e. PDI’s and clean & checks. The ability and willingness to work with other technicians to complete a task.

PRIMARY RESPONSIBILITIES

• Consults with customers to collect information on equipment history, problem with the equipment, and/or known maintenance or repairs required.
• Identifies mechanical problems visually and/or with computer diagnostic equipment.
• Perform routine maintenance tasks such as oil changes, lubrication and tire rotation.
• Performs tests on specific parts and systems to determine whether they are operating properly.
• Examines critical parts and systems using standard checklists.
• Plans repairs and timetables for completion; provides customers with time and cost estimates.
• Performs routine and preventative maintenance including oil changes and tune-ups.
• Repairs or replaces malfunctioning parts and systems
• Conducts post-repair testing and diagnostics.
• Test drives equipment to confirm proper operation, that repairs have been made properly, and that problems have been resolved.
• Prioritize jobs and ensure maintenance shop is maintained in a clean, safe and organized manner.
• Record keeping and documentation.
• Performs other related duties as assigned.

QUALIFICATIONS / EXPERIENCE / ATTRIBUTES

• Extensive knowledge of all aspects of heavy equipment maintenance and repair.
• Ability to diagnose and troubleshoot equipment issues using diagnostic tools and software.
• Experience with maintenance and repair of engines, transmissions, hydraulic systems and electrical systems on heavy equipment.
• Knowledge of safety procedures and regulations related to heavy equipment operation and maintenance.
• Excellent analytical and problem-solving skills.
• Ability to visually diagnose mechanical issues.
• Ability to read and interpret technical manuals and schematics.
• Excellent communication and interpersonal skills to work with team members and clients.
• Physical stamina and strength to lift heavy parts and equipment.
• Availability to work flexible hours and weekends as needed.
• Ability to read work orders.
• Ability to perform repairs in a timely fashion.

Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

WORKING CONDITIONS

While performing the duties of this job, the employee must be able to bend, stretch, kneel, climb and squat to perform repairs and inspections; talk or hear; perform fine motor, hand, and finger skills in the use of tools, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. Ability to periodically lift 50 pounds; Ability to work safely in a noisy area with many odors present.

EEO STATEMENT

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.