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Part Time Customer Service Jobs in Springfield, MA

Dollar Tree

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 870 Suffield St,Agawam,Massachusetts 01001-2928 04755 Dollar Tree From: 15 To: 15.5

Dollartree

Customer Service

Agawam, MA

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 870 Suffield St,Agawam,Massachusetts 01001-2928 04755 Dollar Tree From: 15 To: 15.5

Dollartree

Customer Service Associate

Manchester, CT

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 430 Buckland Hills Dr,Manchester,Connecticut 06042 11594 Dollar Tree From: 17 To: 17.5

Dollar Tree

Customer Service Associate

Spencer, MA · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 131 Main Street,Spencer,Massachusetts 01562 10366 Dollar Tree From: 15 To: 15.5

Dollar Tree

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 430 Buckland Hills Dr,Manchester,Connecticut 06042 11594 Dollar Tree From: 17 To: 17.5

Dollartree

Customer Service Associate

Spencer, MA · On-site

$15 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 131 Main Street,Spencer,Massachusetts 01562 10366 Dollar Tree From: 15 To: 15.5

Dollartree

Customer Service Associate I

Hartford, CT · On-site

$14.75 - $20.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 315 Franklin Ave,Hartford,Connecticut 06114 09016 Dollar Tree From: 17 To: 17.5

Dollar Tree

Customer Service Associate I

Westfield, MA · On-site

$15.25 - $21/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 78 Main St,Westfield,Massachusetts 01085-3128 10676 Dollar Tree Min: 15 Max: 15.5

Dollar Tree

Customer Service Associate I

East Hartford, CT · On-site

$14.25 - $19.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Part time 627 Burnside Ave.,East Hartford,Connecticut 06108 31656 Family Dollar From: 16.95 To: 17

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All JobsCustomer Service JobsPart Time Customer Service JobsPart Time Customer Service Jobs in Springfield, MA

Part Time Customer Service information

See Springfield, MA salary details

$9

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$26

How much do part time customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for part time customer service in Springfield, MA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a part time customer service job?

Part time customer service jobs involve assisting customers with inquiries, problems, or orders, but on a schedule that is less than full-time—typically less than 35 hours per week. These roles can be found in various industries such as retail, hospitality, call centers, and online businesses. Responsibilities often include answering questions, resolving complaints, processing transactions, and providing information about products or services. Part time positions offer flexibility and are ideal for students, parents, or anyone seeking supplemental income. Employers usually look for good communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by part-time customer service representatives, and how can they be managed?

Part-time customer service representatives often face challenges such as quickly adapting to changing schedules, handling high volumes of customer inquiries during peak times, and staying updated with company policies despite working fewer hours. To manage these challenges, clear communication with supervisors, proactive time management, and utilizing available training resources are essential. Building strong teamwork skills also helps, as part-time staff frequently collaborate with full-time colleagues to ensure seamless service and support.

What is the difference between Part Time Customer Service vs Part Time Retail Associate?

AspectPart Time Customer ServicePart Time Retail Associate
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; customer interaction skills
Work EnvironmentCall centers, online support, in-store help desksRetail stores, shopping malls, supermarkets
Employer & Industry UsageCustomer service departments across various industriesRetail industry, sales environments
Common Search & ComparisonOften compared for customer interaction rolesSimilar roles involving direct customer engagement

Both roles involve direct customer interaction and require strong communication skills. While Part Time Customer Service typically focuses on resolving inquiries via phone or online, Part Time Retail Associate involves face-to-face sales and assistance in retail settings. The choice depends on your preferred work environment and interaction style.

What are the key skills and qualifications needed to thrive as a part time customer service representative, and why are they important?

To thrive as a Part Time Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Exceptional patience, active listening, and a positive attitude help you stand out in this customer-facing role. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.
What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What are popular job titles related to Part Time Customer Service jobs in Springfield, MA? For Part Time Customer Service jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Part Time Customer Service jobs in Springfield, MA look for? The top searched job categories for Part Time Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Part Time Customer Service jobs? Cities near Springfield, MA with the most Part Time Customer Service job openings:
Part Time Customer Service jobs near you
Infographic showing various Part Time Customer Service job openings in Springfield, MA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,053 per year, or $18.3 per hour.

Part Time Customer Service and Sales Associate

Hertz

West Springfield, MA

$16/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wages: $16.00/hr.

For full-time opportunities Hertz also provides world class benefits, which include:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Paid Time Off
  • 401(k) Retirement Plan
  • Employee Discounts

Responsibility of a Sales and Service Associate includes:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
  • Convert phone shops to reservations and rentals
  • Creating a positive customer service experience by listening to and identifying customer needs
  • Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
  • Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
  • Assist customers with various post rental inquiries that involve the rental and billing process.
  • Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

  • Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
  • Have the competitive drive and confidence to succeed in a commission-based environment.
  • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate sales, professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Show proven experience of working well within a team.
  • Work flexible shifts including weekends and holidays; and work overtime as required.
  • Work outdoors during all weather conditions.
  • Stand for long periods of time.

Qualified applicants will have the following:

  • A valid driver's license with record in good standing
  • Ability to drive and operate vehicles
  • Fluency in English
  • 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things."

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