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Virtual Customer Service Jobs in Springfield, MA

HMG Careers

Remote Customer Service and Sales

Hartford, CT · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Vixxo

Customer Service Representative

Hartford, CT

$16.25 - $22/hr

The Customer Service Representative acts as a liaison between clients and Vixxo to ensure decisions regarding the account demonstrate we have a thorough understanding of their organization. We are ...

TransCore

Customer Service Representative

Ludlow, MA

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

Infin Moving

Customer Service Associate

Hartford, CT · On-site

$18 - $28/hr

Infin Moving is seeking a dependable and customer-focused Customer Service Associate to support our Hartford operations. This role is responsible for assisting clients with service inquiries ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

The Customer Service Representative acts as a liaison between clients and Vixxo to ensure decisions regarding the account demonstrate we have a thorough understanding of their organization. We are ...

Walgreens

Customer Service Associate

Northampton, MA

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Springfield Label & Tape Co., Inc.

Be Seen First

Customer Service Representative

Springfield, MA · On-site

$19 - $23/hr

The Customer Service Representative provides service and support from estimate phase to shipment of custom label orders. The ideal candidate must be a detail oriented, dependable, professional ...

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All JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Springfield, MA

Virtual Customer Service information

See Springfield, MA salary details

$10

$16

$26

How much do virtual customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual customer service in Springfield, MA is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Virtual Customer Service position, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

What is a typical workday like for a Virtual Customer Service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a Virtual Customer Service job?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What are popular job titles related to Virtual Customer Service jobs in Springfield, MA? For Virtual Customer Service jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Springfield, MA look for? The top searched job categories for Virtual Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Customer Service jobs? Cities near Springfield, MA with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Customer Service Representative

Customer Service Representative

Aiello Home Services

Windsor, CT • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 hours ago

Job description

Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We're seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.
What You'll Do:
  • Field inbound phone calls (40-80 daily)
  • Handle customer follow-ups and outbound calls to fill scheduling gaps
  • Promote maintenance plans and high-efficiency products
  • Provide excellent customer service in a fast-paced environment

What You Bring:
  • Strong multitasking skills and ability to type 50+ words per minute
  • Exceptional phone communication and teamwork skills
  • Proficiency in Microsoft Office and ability to navigate multiple systems

Why Join Aiello?
  • Competitive pay: starting at $18 per hour + bonus opportunities
  • Medical, dental, and vision insurance (77% covered by Aiello)
  • Generous paid time off and 401(k) plan
  • Paid training and career growth opportunities

Location: Windsor Locks, CT - Onsite
Apply today and join a team that values your skills and career growth!
Aiello Home Services is an Equal Opportunity Employer. AA/EOE.

Apply