ZipRecruiter

Log In

1

Evening Customer Service Jobs in Springfield, MA

Baystate Health

Patient Service Representative

Palmer, MA · On-site

$17.75 - $22.75/hr

A few locations have evening shift and/or Sat morning rotation Various opportunities in both ... reading and writing, customer service The Advantages of Working with Baystate! * Excellent ...

previous pagenext page

Showing results 21-40

All JobsEvening Customer Service JobsEvening Customer Service Jobs in Springfield, MA

Evening Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do evening customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for evening customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Evening Customer Service jobs?

Cities near Springfield, MA with the most Evening Customer Service job openings:

Evening Customer Service jobs near you
Infographic showing various Evening Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Data Entry / Admin / Customer Support / CSR in East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$19.50/hr

Contractor

Re-posted 14 days ago

Job description

Title: Transaction Processor Associate / Data Entry / Admin / Customer Support / CSR
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $19.50/- on W2
 
 
Kindly help me out with your most updated resume and also mention your typing speed in the resume (40 WPM)
 
 

Summary:

The Transaction Processor Associate II supports high-volume transaction processing and data management within a structured administrative environment. Working under general supervision, this role involves researching, analyzing, and updating consumer information across multiple systems with accuracy, confidentiality, and adherence to procedural guidelines. The ideal candidate thrives in a fast-paced, performance-driven setting and demonstrates strong attention to detail, reliability, and professionalism.

Roles and Responsibilities:

·Process case maintenance transactions accurately and within established procedural guidelines.

·Research and evaluate consumer eligibility and update information in internal systems.

·Communicate professionally with clients and consumers through written and verbal correspondence.

·Maintain productivity and accuracy standards as defined by internal quality metrics.

·Identify, document, and correct any data or process discrepancies.

·Support multiple administrative projects and adapt quickly to changing priorities.

·Demonstrate reliability through consistent attendance and timely completion of tasks.

·Collaborate effectively with team members and maintain a positive, solutions-oriented attitude.

·Uphold confidentiality and comply with all organizational policies and standards.

Required Qualifications

·High School Diploma required; College Degree preferred.

·Typing speed of at least 40 WPM.

·1+ years of experience in data entry, eligibility determination, or transaction processing.

·Strong computer skills, including proficiency with Microsoft Office and data systems.

·Excellent organizational, analytical, and problem-solving abilities.

·Ability to work efficiently in a high-volume, deadline-driven environment.

·Detail-oriented, dependable, and adaptable to change.

Preferred Experience

·Prior experience in a healthcare, government, or transaction-processing environment.

·Familiarity with eligibility determination systems or similar database tools.

·Experience meeting productivity and quality targets in a data-driven role.

Work Environment

·Onsite office environment – East Hartford, CT.

·Requires sitting and working at a computer for extended periods.

·May include overtime, evening, or weekend shifts based on workload.

Fast-paced, accuracy-focused work setting requires strong attention to detail.
 
 
#CareerBuilder #Monster #Dice #Indeed #LinkedIn