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Customer Service Jobs in Springfield, MA (NOW HIRING)

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

Raymour & Flanigan

Customer Service Lead

Manchester, CT · On-site

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling ...

Walgreens

Customer Service Associate

Vernon, CT · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment.We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

STEEL CRAFT

Customer Service Manager

Hartford, CT · On-site

$90 - $140/hr

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the ...

Walgreens

Customer Service Associate

East Longmeadow, MA · On-site

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Direct Hire Global

Be Seen First

Customer Service Representative

Agawam, MA · On-site

$25 - $30/hr

The Customer Service Representative will manage a medium volume of customer inquiries daily, addressing billing questions and product support issues. Light bookeeping duties will be required. This ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$17 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service JobsCustomer Service Jobs in Springfield, MA

Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What are popular job titles related to Customer Service jobs in Springfield, MA?

For Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Springfield, MA look for?

The top searched job categories for Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service jobs?

Cities near Springfield, MA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service Representative

Alphabe Insight Inc

Hartford, CT • On-site

$34K - $38K/yr

Full-time

Re-posted 9 days ago

Job description

Company Description
At Catch Vibe Voice, we believe that meaningful connections create lasting impact. Our team specializes in building authentic relationships between brands and their audiences through strategic communication, community engagement, and innovative public relations initiatives. We foster a collaborative environment where creativity, professionalism, and fresh ideas are valued, giving every team member the opportunity to contribute and grow.
Job Description
Catch Vibe Voice is seeking a motivated Customer Service Representative to join our growing team in Hartford, CT. In this role, you will serve as the first point of contact for customers, providing outstanding service, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence.
If you enjoy working with people, communicating effectively, and being part of a supportive team, we would love to hear from you.
Responsibilities
  • Provide professional and friendly customer support.
  • Respond to customer inquiries and resolve concerns efficiently.
  • Maintain accurate customer records and documentation.
  • Assist customers with product and service information.
  • Collaborate with team members to ensure exceptional customer satisfaction.
  • Identify customer needs and recommend appropriate solutions.
  • Follow company policies and service standards.
  • Contribute to a positive and collaborative work environment.

Qualifications
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Professional attitude with a customer-focused mindset.
  • Strong organizational and time management skills.
  • Ability to multitask in a fast-paced environment.
  • Team-oriented with a willingness to learn and grow.
  • Basic computer proficiency.

Additional Information
  • Competitive salary ($34,000-$38,000 annually).
  • Career growth and advancement opportunities.
  • Comprehensive training and professional development.
  • Supportive and collaborative work environment.
  • Opportunities to develop valuable customer service and communication skills.
  • Full-time position.
  • Performance-based recognition and career progression.
  • Stable and positive workplace culture.

Apply