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Customer Service Jobs in Springfield, MA (NOW HIRING)

Valence

Customer Service Manager

West Springfield, MA · On-site

$85K - $90K/yr

Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. • Manage ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

GIBBS OIL COMPANY LP

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is ...

Walgreens

Customer Service Associate

Westfield, MA · On-site

$15.25 - $21/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Allied Printing

Customer Service Representative

Manchester, CT · On-site

$16.25 - $22.25/hr

Customer Service Representative One Allied Way Manchester, CT Allied Printing Services, Inc. where our customers come first! Allied Printing Services Inc. is a family-ran, full-service commercial and ...

Walgreens

Customer Service Associate

Manchester, CT · On-site

$16.94 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer ...

Walgreens

Customer Service Associate

Westfield, MA · On-site

$15.25 - $21/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Manchester, CT · On-site

$14.75 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Circle K

Customer Service Representative

South Deerfield, MA · On-site

$16.75 - $23/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Lumek Visuals

Customer Service Agent

Hartford, CT · On-site

$15.75 - $21/hr

Introduction We are looking for a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals who enjoy ...

Chart Industries

Customer Service Specialist

Windsor, CT

$17 - $22.50/hr

We are seeking a Customer Service Representative based in Windsor, CT to support our customers and internal teams through responsive service, accurate quote preparation, and effective order ...

Allied Printing

Customer Service Representative

Manchester, CT · On-site

$16.25 - $22.25/hr

Customer Service Representative One Allied Way Manchester, CT Allied Printing Services, Inc. where our customers come first! Allied Printing Services Inc. is a family-ran, full-service commercial and ...

Walgreens

Customer Service Associate

Enfield, CT · On-site

$16.94 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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All JobsCustomer Service JobsCustomer Service Jobs in Springfield, MA

Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What are the best paying customer service jobs?

High-paying customer service roles include positions such as customer service managers, technical support managers, and client services directors, often requiring leadership skills and industry experience. These roles typically offer higher salaries due to increased responsibilities, specialized knowledge, and the need for strong communication and problem-solving skills.

How can I make 2000 a week working from home?

Customer service roles that pay $2,000 a week typically require full-time hours, experience, and strong communication skills. High-paying positions may involve specialized knowledge, certifications, or working for companies with premium customer support services, often with flexible schedules and the use of tools like CRM software.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What type of jobs are customer service?

Customer service jobs involve assisting customers by answering questions, resolving issues, and providing support through various channels such as phone, email, or chat. These roles often require good communication skills, patience, and familiarity with customer management tools or software. They can be found in industries like retail, healthcare, finance, and technology, and may include positions such as representatives, support agents, or client service specialists.

What do you do in a customer service job?

A customer service job involves assisting customers by answering questions, resolving issues, and providing information about products or services. It often requires good communication skills, patience, and familiarity with tools like customer management software. The goal is to ensure customer satisfaction and maintain positive relationships.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What jobs make $3,000 a month without a degree?

Customer service roles such as call center agents, sales representatives, and remote support specialists can earn around $3,000 monthly without a degree, especially with experience and strong communication skills. These jobs often require proficiency in computer use, problem-solving, and customer interaction, and may involve shift work or remote work environments.

What's a good job for overthinkers?

Customer service roles can be suitable for overthinkers because they often involve routine interactions, clear procedures, and problem-solving tasks. These jobs typically require strong communication skills and patience, and they may offer structured environments that reduce uncertainty. However, individuals should consider their comfort with multitasking and handling customer concerns when choosing this role.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What jobs pay 4000 a week without a degree?

Customer service roles typically do not pay $4,000 a week without advanced skills or management responsibilities. High-paying jobs in this field usually require experience, specialized training, or supervisory positions, but most standard customer service jobs pay less than that amount weekly. For higher earnings, roles such as customer service managers or sales directors may reach or exceed this level, often requiring leadership skills and industry knowledge.
More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What are popular job titles related to Customer Service jobs in Springfield, MA? For Customer Service jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Springfield, MA look for? The top searched job categories for Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Service jobs? Cities near Springfield, MA with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Springfield, MA as of June 2026, with employment types broken down into 68% Full Time, 30% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.
Customer Service Manager

Customer Service Manager

Valence

West Springfield, MA • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

Customer Service & Shipping Manager
• Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries.
• Manage customer communications related to purchase orders, schedule changes, expedites, and delivery commitments.
• Coordinate with Planning, Production, Quality, and Engineering to provide accurate and timely updates to customers.
• Lead customer issue resolution efforts, including late deliveries, quality concerns etc.
• Develop and maintain strong customer relationships through proactive communication and exceptional service.
• Monitor customer satisfaction feedback and flow to leadership and assist in driving corrections actions to mitigate negative trends.
• Participate in customer audits, business reviews, and operational meetings as required.
Shipping & Logistics Management
• Oversee all shipping and receiving activities to ensure compliance with customer, regulatory, and aerospace requirements.
• Ensure all shipments are properly packaged, labeled, documented, and certified in accordance with customer specifications.
• Review and approve shipping documentation prior to shipment as applicable
• Coordinate freight carriers, transportation providers, and customer logistics requirements.
• Manage daily shipping priorities to ensure on-time delivery performance objectives are achieved.
• Investigate and resolve shipping discrepancies, documentation errors, and transportation issues via root cause and corrective actions.
• Monitor freight costs and implement cost-saving initiatives without impacting delivery performance.
• Maintain compliance with export control, hazardous material, and customer-specific shipping requirements where applicable.
Production & Scheduling Coordination
• Work closely with Planning and Operations to align customer expectations with production capacity.
• Manage expedite requests and prioritize customer-critical orders.
• Monitor work-in-process and proactively communicate potential delivery risks.
• Support capacity planning activities by providing customer demand forecasts and schedule visibility.
• Participate in daily production meetings to ensure alignment between customer commitments and operational execution.
Quality & Compliance
• Ensure compliance with aerospace quality standards including AS9100, Nadcap, customer specifications, and internal procedures.
• Support corrective and preventive action activities related to customer complaints and delivery performance.
• Ensure all certifications and documentation packages meet customer and regulatory requirements.
• Assist with customer audits and supplier assessments as required.
• Promote a culture of quality, compliance, and customer satisfaction throughout the organization.
Leadership & Continuous Improvement
• Supervise and develop customer service and shipping personnel.
• Establish departmental goals, metrics, and performance expectations.
• Lead continuous improvement initiatives focused on customer experience, shipping accuracy, and operational efficiency.
• Develop standardized processes and work instructions to improve consistency and performance.
• Foster collaboration between Customer Service, Shipping, Quality, Planning, and Operations teams.
  • Company Benefits:
    Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay
  • COMPENSATION RANGE: $85,000 - $90,000

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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