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Customer Service Jobs in Springfield, MA (NOW HIRING)

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

Copart, Inc.

Customer Service Representative

Hartford, CT · On-site

$20.03/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Alphabe Insight

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Customer Service Agent At Dinamic AS Group, we believe exceptional events are built by exceptional people. We specialize in delivering high-quality event experiences through professionalism, teamwork ...

Filtration Group

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Overview We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service ...

Lumek Visuals

Customer Service Agent

Hartford, CT · On-site

$15.75 - $21/hr

Introduction We are looking for a customer-focused Customer Service Agent to provide professional support and help create positive customer experiences. This role is ideal for individuals who enjoy ...

Gibbs Oil Company

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

  • Retirement

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is ...

Alphabe Insight Inc

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

We are seeking a motivated and customer-focused Customer Service Agent to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, providing ...

Raising Cane's

Customer Service Associate

Simsbury, CT · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in ...

Walgreens

Customer Service Associate

CT

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

FG Clean Wipes

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Customer Service Representative We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Representative Join The Rally Group Team! Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail ...

GIBBS OIL COMPANY LP

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

  • Retirement

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is ...

Ludlow Central Bakery

Cashier/Customer Service

Ludlow, MA · On-site

$14.25 - $15/hr

We pride ourselves on producing the highest quality baked goods and customer service in the area. As a part of our staff here at Ludlow Central Bakery, you will utilize your customer service skills ...

Walgreens

Customer Service Associate

Rockville, CT · On-site

$16.94 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Circle K

Customer Service Representative

South Deerfield, MA · On-site

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Jobs in Springfield, MA

Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service in Springfield, MA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require communication skills, patience, and familiarity with customer management tools like CRM software.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What are popular job titles related to Customer Service jobs in Springfield, MA?

For Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Springfield, MA look for?

The top searched job categories for Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Service jobs?

Cities near Springfield, MA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,053 per year, or $18.3 per hour.

Customer Service Representative

The Rally Group

Hartford, CT • On-site

$16.25 - $22/hr

Full-time

Re-posted 3 days ago

Job description

Now Hiring: Customer Service Representative
Join The Rally Group Team!

Are you a people person who enjoys helping others and creating great experiences? The Rally Group is looking for a motivated and detail-oriented Customer Service Representative to join our growing team!
What You’ll Do:

  • Assist clients and customers with account setup, updates, and general inquiries
  • Support enrollment processes and ensure a smooth, positive experience
  • Provide friendly, professional customer support across multiple channels
  • Help coordinate and support company events, promotions, and outreach efforts
  • Maintain accurate records and ensure client information is up to date
What We’re Looking For:

  • Strong communication and interpersonal skills
  • A positive attitude and customer-first mindset
  • Ability to multitask and stay organized in a fast-paced environment
  • Problem-solving skills and attention to detail
  • Previous customer service experience is a plus, but not required
Why Join The Rally Group?

  • Supportive and team-oriented work environment
  • Opportunities for growth and advancement
  • Hands-on experience in customer relations and event coordination
  • A chance to be part of a company that values connection and community
If you’re ready to build relationships, support customers, and be part of exciting events, we’d love to hear from you!
Apply today and start your journey with The Rally Group!