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Customer Service Manager Jobs in Boston, MA (NOW HIRING)

Blank Label

Customer Service Manager

Boston, MA

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Roche Brothers

Customer Service Manager

Weston, MA · On-site

Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer ...

Polarson, Inc.

Customer Service Manager

Boston, MA · On-site

Locations We're Hiring For Description Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. *Resolves product and ...

Polarson, Inc.

Customer Service Manager

Boston, MA · On-site

Locations We're Hiring For Description Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. *Resolves product and ...

Polarson, Inc.

Customer Service Manager

Boston, MA · On-site

Locations We're Hiring For Description Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. *Resolves product and ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Boston, MA

Customer Service Manager information

See Boston, MA salary details

$26.6K

$63K

$109.7K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Boston, MA is $63,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Boston, MA? The most popular types of Customer Service jobs in Boston, MA are:
What are popular job titles related to Customer Service Manager jobs in Boston, MA? For Customer Service Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Boston, MA look for? The top searched job categories for Customer Service Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Customer Service Manager jobs? Cities near Boston, MA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $63,006 per year, or $30.3 per hour.

Customer Service Manager

Blank Label

Boston, MA

Full-time

Re-posted 11 days ago

Job description

Who is Blank Label. Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear

The company's vision is to build a long-standing national clothing brand. The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client-facing work as well as overseeing part-time customer service representatives and operations representatives.

The Customer Service Manager will report directly to the company President. Culture: Blank Label looks for high aptitude and motivation over experience, and someone who is excited by the prospect of getting into a growing company, especially one that values professional development. We value individuals who seek and thrive on challenges rather than run away from them.

Candidates must have: * Customer focused mindset - you have a deep desire to do whatever it takes to solve issues and delight customers * Strong problem solving skills and you are resourceful and will know our product so well that you really understand what the customer needs * Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools Opportunity: This role is best suited for individuals looking to get in on the ground-floor of a growing company, in a role that requires learning and understanding of all aspects of the business. To Apply * Please provide your LinkedIn profile link or resume * One paragraph on why you're suited to the role * Compensation expectations

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