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Customer Service Manager Jobs in Boston, MA (NOW HIRING)

VIP Tires & Service

Service Manager

Needham, MA · On-site

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Hanover, MA

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Hanover, MA · On-site

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Needham, MA · On-site

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

Robert Reiser & Co, Inc.

Service Manager

Canton, MA · On-site

Service Manager Canton, MA On Site - No Remote Availability Join Reiser as a Service Manager and ... Every customer contact will result in an improved relationship with that customer. * We will ...

Reiser

Service Manager

Canton, MA · On-site

... Manager and Make an Impact ... Are you passionate about technical problem-solving and providing exceptional customer service? Join ...

Carroll Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Boston, MA

Customer Service Manager information

See Boston, MA salary details

$26.6K

$63K

$109.7K

How much do customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service manager in Boston, MA is $63,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Boston, MA?

The most popular types of Customer Service jobs in Boston, MA are:

What are popular job titles related to Customer Service Manager jobs in Boston, MA?

For Customer Service Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Boston, MA look for?

The top searched job categories for Customer Service Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Service Manager jobs?

Cities near Boston, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Boston, MA as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 73% In-person, 4% Hybrid, and 23% Remote job distribution, with an average salary of $63,002 per year, or $30.3 per hour.

Insurance Customer Service Manager

William Goodrich Ins

Milton, MA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Job description

Goodrich - Donna Benoit Insurance Agency has deep roots in Massachusetts insurance, with more than 35 years of industry experience behind its client-first approach. Our team works collaboratively, supports one another, and takes pride in doing what is right for our clients, carriers, and coworkers. Here, youll work with a team that values integrity, respect, accuracy, and helping one another succeed. Youll have the independence to manage your accounts without micromanagement, along with training, mentorship, and support when you need it. Employees value the respectful culture, work-life balance, professional growth, and trust they receive in managing their work.

Were seeking an Insurance Customer Service Manager to oversee the day-to-day management of an assigned book of business. Youll lead retention efforts, identify additional coverage opportunities, close new business, and maintain clear communication with clients. Youll also work closely with teammates while using established workflows, technology, and tracking systems to keep accounts organized. As the agency expands into Central Massachusetts, this role offers opportunities to grow into team leadership or VIP Client Success Manager responsibilities.

  • Base salary starts at $65,000 and is based on experience
  • Paid Time Off and Paid Holidays Off
  • Health & Dental Insurance
  • Hybrid Work Location
  • 401(k) Plan

Bring your insurance expertise to a trusted agency where autonomy, teamwork, and career growth go hand in hand, and apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Parental Leave

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Licensing Assistance

Work-Life Balance

Paid Holidays

401k Plan

Continuing Education Opportunities

Ongoing Training Seminars

Professional Work Environment

Active Community Involvement


Responsibilities
  • Manage the day-to-day needs of assigned accounts.
  • Conduct coverage analyses and loss reviews.
  • Identify additional exposures and cross-sell appropriate coverage.
  • Close new business aligned with agency goals.
  • Respond to clients clearly, promptly, and professionally.
  • Maintain organized workflows using agency technology.

Requirements
  • Active Property & Casualty insurance license required.
  • Strong awareness of AMS 360 data integrity.
  • Prior Commercial and/or personal lines insurance experience.
  • Professional written and verbal communication skills.
  • Proficiency with Microsoft tools, Teams, Outlook, and rating portals.
  • Willingness to learn, grow, and contribute to agency expansion.