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Chat Representative Jobs in Boston, MA (NOW HIRING)

Mass Bay Credit Union

Operations Representative

Boston, MA · On-site

$25.42 - $31.06/hr

Then we would very much like to chat with you! Send us your resume in complete confidence. Mass Bay Credit Union is proud to be an Equal Opportunity Employer. JOB TITLE : Operations Representative ...

Copart, Inc.

Aspire Internship

Boston, MA · On-site

... CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email ...

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All JobsChat Representative JobsChat Representative Jobs in Boston, MA

Chat Representative information

See Boston, MA salary details

$12

$23

$37

How much do chat representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chat representative in Boston, MA is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.05 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Boston, MA?

The most popular types of Chat Representative jobs in Boston, MA are:

What are popular job titles related to Chat Representative jobs in Boston, MA?

For Chat Representative jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Boston, MA look for?

The top searched job categories for Chat Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Chat Representative jobs?

Cities near Boston, MA with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Boston, MA as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,922 per year, or $23 per hour.

Sales Development Representative

VibeIQ Inc.

Boston, MA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ABOUT US

At VibeIQ, we pioneer the future of digital collaboration with our innovative suite of apps built specifically for product teams. Our mission is helping companies that design, manufacture, or sell products work more effectively, enable a better work life balance, and reduce their environmental impact.


POSITION SUMMARY

As a Sales Development Representative at VibeIQ, you will be an outbound-focused driver of our top of funnel pipeline. Your primary focus will be identifying, engaging, and qualifying net new prospects to fuel our Account Executive team's growth targets. You'll work out of our Boston office, located right next to TD Garden, home of the Celtics.

Candidates should be energetic, curious, and coachable, with a genuine interest in learning enterprise sales from the ground up. If you strive to be part of a fast paced startup culture that values hard work, creativity, communication, and above all teamwork, please apply.


ESSENTIAL FUNCTIONS

  • Research, identify, and prioritize target accounts and key contacts within our Enterprise customer segments.
  • Generate qualified pipeline through outbound prospecting, including cold calls, emails, and social outreach to target accounts.
  • Craft and execute personalized outreach sequences that resonate with prospective customers' business challenges.
  • Qualify outbound leads against defined criteria, and schedule discovery meetings for Account Executives.
  • Maintain accurate and up to date records of prospect interactions and pipeline activity in our CRM.
  • Partner closely with Account Executives and Marketing to refine messaging, share market feedback, and align on account strategy.
  • Consistently meet or exceed monthly and quarterly activity and pipeline generation targets.

REQUIRED EDUCATION/EXPERIENCE/SKILLS
  • Bachelor’s degree required.
  • 1-3 years of experience in a sales, business development, or customer facing role; SaaS experience is a plus.
  • Strong written and verbal communication skills, with the ability to engage and build rapport quickly.
  • A self-starter mentality with the resilience and persistence to work through objections and rejection.
  • Highly organized, with the ability to manage a high volume of outreach while staying detail oriented.
  • Comfortable working with CRM and sales engagement tools (e.g., Salesforce, Outreach, or similar).
  • Ability to work in an on-site model from our Boston office.
  • Past experience working in a dynamic startup culture is preferred, but not required.
  • Interest in the consumer goods or retail industry is preferred, but not required.

VIBEIQ, INC. values a diverse team and is an equal opportunity employer.  

IMPORTANT NOTICE: All legitimate VibeIQ job openings are listed at vibeiq.applytojob.com/apply/. We do not use WhatsApp, Telegram, or personal Gmail/Yahoo accounts to recruit or conduct interviews. 

FRAUD ALERT: VibeIQ never charges fees at any stage of the recruitment process and will never ask for your banking details or personal financial information.

OUR PROCESS: VibeIQ's interview process always includes live video or in-person conversations with our team. We will never extend a job offer via text message or chat application, or without a formal interview.

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