Customer Service Trainer Jobs in Boston, MA (NOW HIRING)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Liquid Chromatography/Mass Spectrometry (LC/MS) Service Trainer is responsible for developing and delivering workflow-based LC/MS training programs that prepare the global service workforce to support current and emerging technologies. This role strengthens Field Service Engineer readiness by creating engaging technical training, improving troubleshooting capability, supporting new product introductions, and partnering with Global Service Support teams to address field knowledge gaps. Strategically, this position plays a critical role in building global service capability, standardizing training practices, accelerating field adoption of new technologies, and ensuring service teams are prepared to deliver consistent, high-quality customer support. The role has a direct impact on service productivity, customer satisfaction, and overall field effectiveness.

This position reports to the Director, Service Training, is part of our Global Service Support team and is ONSITE at our location in Marlborough, MA.

In this role, you will have the opportunity to:

• Develop and deliver LC/MS workflow training programs that enable Field Service Engineers to understand and support end-to-end customer workflows, including sample preparation, method development, data acquisition, processing, and reporting.
• Create engaging learning experiences through instructor-led, virtual, and hands-on training that translate complex technical and workflow concepts into practical service applications.
• Strengthen field troubleshooting capabilities by training service personnel to diagnose and resolve issues across instrumentation, software, methods, and customer workflows, improving service effectiveness and customer outcomes.
• Design and maintain technical training curricula and learning resources, including workflow-based exercises, assessments, job aids, and digital learning content that support competency development and field readiness.
• Partner with Global Service Support teams, to support new product introductions, address field knowledge gaps, and continuously improve service performance through effective training and knowledge transfer

The essential requirements of the job include:

• Bachelor's degree (B.S. /B.A.) in Chemistry, Science, Medical Technology or equivalent experience with an emphasis on LC/MS or CE technology or workflows 3+ years of hands-on experience with LC/MS systems, including maintenance, troubleshooting, and customer support in a service, applications, or laboratory environment, OR Associate's Degree (A.S./A.A.S) in same fields and 5+ years of experience.
• 1+ years experience creating training materials and learning content, such as curricula, lab exercises, workbooks, assessments, troubleshooting guides, and digital learning resources
• Demonstrated experience supporting analytical workflows including sample preparation, method setup, instrument operation, data acquisition, data processing, and results interpretation across LC/MS platforms.
• Experience developing and delivering technical training programs, including instructor-led, virtual, and hands-on courses for engineers, technical specialists, or laboratory personnel.
• Proven ability to collaborate with cross-functional teams

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 15% travel, which includes overnight stays. Travel will primarily be international.
• This position requires the ability to regularly lift, move, slide, raise and/or place up to 40 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Hands-on experience with SCIEX OS software.
• Hands-on experience with Analyst software.
• Operational experience with SCIEX Triple Quad, QTRAP, and/or TripleTOF mass spectrometry platforms.

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range this role is $115,000.00-$125,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.