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Text Customer Service Jobs in Boston, MA (NOW HIRING)

Stuzzi

Customer Service

Plymouth, MA

$16/hr

Join the Sweet Team at Stuzzi - Customer Service Role Are you passionate about creating delightful ... By applying to this job, you agree to receive periodic text messages from this employer and ...

NVA

Customer Service Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

The CSR ensures excellent service standards, respond efficiently to customer inquiries, and ... contact you via text message from an identified NVA representative for recruiting-related ...

Ambros Foods

Cook/CSR

Everett, MA

$16.50 - $22.50/hr

Cook/CSR Working at Pizza Hut is about making hungry people happy. It's about being independent and ... Communication skills are key - you're not going to be able to text message customers back and forth.

Ambros Foods

Cook/CSR

Revere, MA · On-site

$16.50 - $22.25/hr

Cook/CSR Working at Pizza Hut is about making hungry people happy. It's about being independent and ... Communication skills are key - you're not going to be able to text message customers back and forth.

Ambros Foods

Cook/CSR

Lynn, MA

$16.50 - $22.50/hr

Cook/CSR Working at Pizza Hut is about making hungry people happy. It's about being independent and ... Communication skills are key - you're not going to be able to text message customers back and forth.

Samaritans Inc.

Text Operations Coordinator

Boston, MA · On-site

$60K - $68K/yr

Maintains accurate volunteer and staff information in CRM (Salesforce)* Maintains an accurate shift ... Minimum of 1-2 years of professional experience in a social service or public health agency ...

Pizza Hut

Cook/CSR

Lynn, MA · On-site

$16.50 - $22.50/hr

Cook/CSR Working at Pizza Hut is about making hungry people happy. It's about being independent and ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

Cook/CSR

Everett, MA · On-site

$16.50 - $22.50/hr

Cook/CSR Working at Pizza Hut is about making hungry people happy. It's about being independent and ... Communication skills are key - you're not going to be able to text message customers back and forth.

Pizza Hut

Cook/CSR

Revere, MA · On-site

$16.50 - $22.25/hr

Cook/CSR Working at Pizza Hut is about making hungry people happy. It's about being independent and ... Communication skills are key - you're not going to be able to text message customers back and forth.

Samaritans

Text Operations Coordinator

Boston, MA · On-site

$60K - $68K/yr

KEY RESPONSIBILITIES OPERATIONS • Maintains accurate volunteer and staff information in CRM ... service or public health agency preferred • Knowledge of the field of suicide and suicide ...

NeighborHealth

Customer Service Rep II

Revere, MA · On-site

$21/hr

As a Customer Service Representative, you'll have the opportunity to develop your communication and ... text messages or social media platforms. We do not ask individuals to purchase equipment for or ...

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All JobsText Customer Service JobsText Customer Service Jobs in Boston, MA

Text Customer Service information

See Boston, MA salary details

$10

$20

$29

How much do text customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for text customer service in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Boston, MA? For Text Customer Service jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Boston, MA look for? The top searched job categories for Text Customer Service jobs in Boston, MA are:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Customer Service

Stuzzi

Plymouth, MA

$16/hr

Part-time

Posted 10 days ago

Job description

Join the Sweet Team at Stuzzi – Customer Service Role

Are you passionate about creating delightful experiences and have a love for all things chocolate, coffee, and gelato? Stuzzi, located in the heart of The Pinehill in Plymouth, MA, is looking for friendly and motivated individuals to join our team in a Customer Service role. If you’re ready to learn and grow in a fun, fast-paced environment, we’d love to hear from you!

What You’ll Be Doing

As a key member of the Stuzzi team, you’ll play an important role in making every customer’s visit memorable. Here’s what your day-to-day will look like: - Packaging and selling chocolates to satisfy our customers’ sweet tooth. - Crafting espresso and coffee drinks to perfection. - Scooping and serving gelato with a smile. - Providing exceptional customer service and ensuring our shop is a welcoming space for all.

What We’re Looking For

We’re not asking for years of experience—just bring your enthusiasm and willingness to learn! Here’s what will help you succeed: - A friendly, approachable attitude and great communication skills. - A passion for working in a customer-facing role. - An interest in learning how to prepare and serve high-quality chocolates, coffee, and gelato. - Ability to work in a fast-paced environment while maintaining attention to detail.

Why You’ll Love Working at Stuzzi

At Stuzzi, we’re more than just a chocolate, coffee, and gelato shop—we’re a community. We take pride in creating a warm, welcoming atmosphere for both our customers and our team members. Joining us means becoming part of a supportive team that values quality, service, and a love for the little things that make life sweeter.

Ready to Join Us?

If you’re excited about the opportunity to learn, grow, and share your passion for chocolate, coffee, and gelato, we’d love to hear from you! Apply today and take the first step toward a rewarding role at Stuzzi in Plymouth, MA. Let’s make every day a little sweeter—together!


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