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Text Customer Service Jobs in Boston, MA (NOW HIRING)

Compass Group

FOOD SERVICE WORKER

North Easton, MA · On-site

$20/hr

... customer service experience is required. * Fixed Pay Rate: $20.00 per hour. *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB ...

Pride Motor Group

Automotive Service Advisor

Lynn, MA · On-site

Keeping customers updated on the status of their vehicle by phone or text * Selling needed service work and offering financing options Qualifications: * Excellent customer service skills * Ability to ...

Pride Motor Group

Automotive Service Advisor

Lynn, MA · On-site

Keeping customers updated on the status of their vehicle by phone or text * Selling needed service work and offering financing options Qualifications: * Excellent customer service skills * Ability to ...

Compass Group

FOOD SERVICE WORKER

North Easton, MA · On-site

$15.25 - $18.75/hr

Text JOB to 75000 and search requisition ID number 1567928. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

Bon Appetit

FOOD SERVICE WORKER (PART TIME)

North Easton, MA · On-site

$15.25 - $18.75/hr

Text JOB to 75000 and search requisition ID number 1567928. The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

Compass Group

FOOD SERVICE UTILITY

Cambridge, MA · On-site

$22/hr

Must have great customer service and organizational skills. *Internal Employee Referral Bonus Available * Fixed Pay Rate : $22.00 per hour. We Make Applying Easy! Want to apply to this job via text ...

Colonial-Chevrolet-of-Acton

Service Advisor

Acton, MA · On-site

$90 - $125/hr

... text messaging * Ability to handle customer concerns calmly and professionally * Dependable ... Busy service department with a strong customer base * Supportive and team-oriented work environment

Zus Health

VP, Customer Success

Boston, MA · Remote

$200K - $240K/yr

As VP of Customer Success at Zus, you will be responsible for leading and optimizing the Customer ... We do not conduct interviews by text nor will we send you a job offer unless you've interviewed ...

Boston Medical Center

Ambulatory Service Rep III

Boston, MA · On-site

$24.86 - $30.30/hr

R.) scheduling, front end customer service, patient registration, insurance/coverage verification ... text messages or social media platforms. We do not ask individuals to purchase equipment for or ...

Boston Medical Center

Ambulatory Service Rep III

Boston, MA · On-site

$24.86 - $30.30/hr

R.) scheduling, front end customer service, patient registration, insurance/coverage verification ... text messages or social media platforms. We do not ask individuals to purchase equipment for or ...

Eurest

FOOD SERVICE UTILITY (FULL TIME)

Cambridge, MA · On-site

$22/hr

Must have great customer service and organizational skills. *Internal Employee Referral Bonus Available * Fixed Pay Rate : $22.00 per hour. We Make Applying Easy! Want to apply to this job via text ...

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All JobsText Customer Service JobsText Customer Service Jobs in Boston, MA

Text Customer Service information

See Boston, MA salary details

$10

$20

$29

How much do text customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for text customer service in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Boston, MA?

For Text Customer Service jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Boston, MA look for?

The top searched job categories for Text Customer Service jobs in Boston, MA are:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

FOOD SERVICE WORKER

Compass Group

North Easton, MA • On-site

$20/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 hours ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,097 frontline employees who took The Breakroom Quiz

349th of 500 rated business services

Job description

  • We are hiring immediately for full time FOOD SERVICE WORKER positions.
  • Location: Stonehill College - 320 Washington Street, North Easton, MA 02357. Note: online applications accepted only.
  • Schedule: Full time; Days and hours may vary. Weekend and evening availability is required. More details upon interview.
  • Requirement: Previous food service, sanitation, and customer service experience is required.
  • Fixed Pay Rate: $20.00 per hour.

*Internal Employee Referral Bonus Available
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1549372.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We're hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We've led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.
Learn more about careers with Bon Appétit: http://www.bamco.com/careers/
Job Summary
Summary: Prepares, presents and serves food as needed.
Essential Duties and Responsibilities:
  • Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Weighs and measures designated ingredients.
  • Carries pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Stores food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Cleans work areas, equipment and utensils.
  • Distributes supplies, utensils and portable equipment.
  • Utilizes approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Serves customers in a friendly, efficient manner following outlined steps of service.
  • Resolves customer concerns and relays relevant information to supervisor.
  • Ensures compliance with company service standards and inventory and cash control procedures.
  • Assures compliance with all sanitation and safety requirements.
  • Performs other duties as assigned.

Associates at Bon Appétit are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug-free workplace.
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