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Answering Service Rep Jobs in Boston, MA (NOW HIRING)

Longwood Collective

Answering Service Operator

Boston, MA · On-site

$20 - $22/hr

Position Overview We are currently hiring for Full-Time, Answering Service Operators! In this role ... We value an inclusive work environment that celebrates the diversity represented by our employees ...

Winchester Hospital

Customer Service Rep

Winchester, MA · On-site

$19.05 - $25.64/hr

As a Customer Service Representative, this position is responsible for representing Winchester ... Previous customer and answering service experience preferred * Excellent communication skills

TEKsystems

Hospital Answering Service Operator

Boston, MA · On-site

$22 - $25/hr

Description - Onsite in Boston Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to ...

VCA Animal Hospitals

Client Service Representative

Hanover, MA · On-site

$16.75 - $22.75/hr

The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets ...

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How much do answering service rep jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for answering service rep in Boston, MA is $25.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $29.76 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What are popular job titles related to Answering Service Rep jobs in Boston, MA?

For Answering Service Rep jobs in Boston, MA, the most frequently searched job titles are:

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The top searched job categories for Answering Service Rep jobs in Boston, MA are:

Answering Service Rep jobs near you

Answering Service Operator

Longwood Collective

Boston, MA • On-site

$20 - $22/hr

Full-time, Part-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Handle 200-300 incoming calls per shift efficiently, courteously, and using prescribed phraseology.

  • Process calls for the Main Listed Number, Paging, Dispatch, and Answering Service, including emergency calls.

  • Update databases, schedules, and directories related to hospital staff and services.

Job description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
Work Hours: ONSITE ONLY-Temp to hire
Second shift-( between 2pm-11pm)-full time- requires working every Sat-will have Sunday and Wednesdays off
 
Second shift-( between 2pm-11pm)-full time- requires working every Sunday - will have Saturday and Wednesday off
 
First shift- ( between 8am-6pm)-full time-requires working every Sunday - will have Saturday and Tuesday off
 
First shift part time-  must be available to work every Saturday-part time between 9am-3pm
 
**Days off are subject to change**
**Temp to hire positions**
Training hours: 
Between 10:00 am-6:00pm for 2 weeks
Responsibilities: 

  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $20-$22 per hour (depending on experience)
  • Medical, dental, and vision coverage
  •  Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.
MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.

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