ZipRecruiter

Log In

1

Phone Customer Service Rep Jobs (NOW HIRING)

Pestban

Customer Service Representative

Suwanee, GA · On-site

$18/hr

Customer Service Representative Job Responsibilities: * Manage a large volume of customer ... Answer approximately 75 - 100 in-bound phone calls per day. * Use software system to research ...

Advance Financial

Customer Service Representative

Paris, TN · On-site

$16 - $24/hr

At Advance Financial, our Customer Service Representatives assist customers online, in person, and ... Phone Customer Service experience preferred * Experience in service-related field (cash handling ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

You spend your workday in the office on the phone or computer, providing top-notch customer service ... As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid ...

Cahaba Management & Consulting

CSR

Montgomery, AL

$14 - $16/hr

Collections in person, over the phone and via written communication. * Ensuring customer queries ... Customer Service Representatives know how to diffuse a tense situation and do everything within ...

Domino's

Customer Service Representative

Athol, MA · On-site

$16.75 - $22.75/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

Apply Early

Cahaba Management & Consulting

CSR

Tuscaloosa, AL

$14 - $16/hr

Collections in person, over the phone and via written communication. * Ensuring customer queries ... Customer Service Representatives know how to diffuse a tense situation and do everything within ...

Apply Early

Domino's

Customer Service Representative

Claremont, NH · On-site

$17 - $23/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

Apply Early

next page

Showing results 1-20

All JobsPhone Customer Service Rep Jobs

Phone Customer Service Rep information

See salary details

$9

$18

$26

How much do phone customer service rep jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for phone customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Phone Customer Service Reps, and how are they typically addressed?

Phone Customer Service Reps often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly resolving a wide variety of issues. Successful reps rely on strong communication and problem-solving skills, as well as support from team leads and ongoing training. Many organizations provide resources such as knowledge bases, escalation procedures, and regular coaching to help reps stay effective and reduce stress. Collaboration with teammates and supervisors is also key to sharing solutions and maintaining a positive work environment.

How can I make 2000 a week working from home?

A Phone Customer Service Representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience or specialized skills. Some roles offer performance-based bonuses or incentives, and having strong communication skills and familiarity with customer service tools can improve earning potential.

What is the difference between Phone Customer Service Rep vs Call Center Agent?

AspectPhone Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentOffice or remote; handling customer inquiries via phoneCall centers; handling high volume calls, often in shifts
Industry UsageCustomer service across various industries like retail, telecom, bankingCustomer support, telemarketing, technical support in call centers
Search & Comparison IntentOften compared for customer service rolesOften compared for call center roles

Both roles involve assisting customers via phone, requiring similar skills and training. The main difference lies in the work environment and typical job functions, with Phone Customer Service Reps focusing on direct customer support and Call Center Agents often working in high-volume call centers handling various customer interactions.

How can I become a call center rep?

To become a call center representative, you typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with computer systems or call center software can be helpful, and some employers may require specific training or certifications. Good problem-solving abilities and patience are important for success in this role.

What are phone customer service representatives?

Phone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, and providing information about products or services. They act as the first point of contact for customers seeking help and are trained to handle inquiries, complaints, and technical support efficiently. Their goal is to ensure customer satisfaction by offering prompt and effective solutions, maintaining a positive attitude, and following company guidelines. These representatives often document interactions and escalate complex issues to higher-level support when needed.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as customer service managers or technical support engineers, with salaries reaching six figures in some cases. These positions typically require extensive experience, strong leadership skills, and industry-specific knowledge or certifications.

What are the key skills and qualifications needed to thrive as a Phone Customer Service Rep, and why are they important?

To thrive as a Phone Customer Service Rep, you need strong verbal communication, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, problem-solving skills, and a positive attitude are standout soft skills for handling diverse customer concerns. These skills ensure efficient resolution of issues, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What job makes $10,000 a month without a degree?

A Phone Customer Service Representative typically does not earn $10,000 a month without significant experience, advanced skills, or working in high-paying industries like technology or finance. High earnings in customer service roles are rare and usually involve management, specialized technical support, or commission-based sales positions. Most roles with such income levels require specialized skills, certifications, or leadership responsibilities.
More about Phone Customer Service Rep jobs
What cities are hiring for Phone Customer Service Rep jobs? Cities with the most Phone Customer Service Rep job openings:
What job categories do people searching Phone Customer Service Rep jobs look for? The top searched job categories for Phone Customer Service Rep jobs are:
Phone Customer Service Rep jobs near you

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO

$15.25 - $20.75/hr

Other

Posted 26 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • Hybrid

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

Apply