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Phone Customer Service Rep Jobs (NOW HIRING)

Pool Company

Customer Service Representative

Bellevue, WA · On-site

$22 - $30/hr

Customer Service Representative Location: Horizon Bellevue, WA - H510; 11135 NE 33rd Place Bellevue ... Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Domino's Customer Service Rep - CSR

Jackson, MO · On-site

$14 - $19/hr

Come join the Domino's team as a Customer Service Representative, CSR! CSR's requires a positive personality and a clear, highly energetic voice. CSR's will help customers over the phone and in ...

Domino's

Customer Service Representative

Hanover, NH · On-site

$16 - $21.75/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

Domino's

Customer Service Representative (CSR) #3756

Athol, MA · On-site

$16.75 - $22.75/hr

The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as ...

Ottimo Resources

CSR

Anchorage, AK · On-site

$16.25 - $22.25/hr

Customer Service Representative A leading freight forwarder is seeking a skilled Customer Service ... Currently seeking a customer service agent with fantastic people skills via email and phone. The ...

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Phone Customer Service Rep information

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$9

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$26

How much do phone customer service rep jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for phone customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I become a phone customer service representative?

To become a phone customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with phone systems, and basic computer skills are often required; some employers may also provide on-the-job training.

What are some common challenges faced by phone customer service reps, and how are they typically addressed?

Phone Customer Service Reps often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly resolving a wide variety of issues. Successful reps rely on strong communication and problem-solving skills, as well as support from team leads and ongoing training. Many organizations provide resources such as knowledge bases, escalation procedures, and regular coaching to help reps stay effective and reduce stress. Collaboration with teammates and supervisors is also key to sharing solutions and maintaining a positive work environment.

What is the difference between Phone Customer Service Rep vs Call Center Agent?

AspectPhone Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentOffice or remote; handling customer inquiries via phoneCall centers; handling high volume calls, often in shifts
Industry UsageCustomer service across various industries like retail, telecom, bankingCustomer support, telemarketing, technical support in call centers
Search & Comparison IntentOften compared for customer service rolesOften compared for call center roles

Both roles involve assisting customers via phone, requiring similar skills and training. The main difference lies in the work environment and typical job functions, with Phone Customer Service Reps focusing on direct customer support and Call Center Agents often working in high-volume call centers handling various customer interactions.

What is a phone customer service rep?

Phone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, and providing information about products or services. They act as the first point of contact for customers seeking help and are trained to handle inquiries, complaints, and technical support efficiently. Their goal is to ensure customer satisfaction by offering prompt and effective solutions, maintaining a positive attitude, and following company guidelines. These representatives often document interactions and escalate complex issues to higher-level support when needed.

What are the key skills and qualifications needed to thrive as a phone customer service rep?

To thrive as a Phone Customer Service Rep, you need strong verbal communication, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, problem-solving skills, and a positive attitude are standout soft skills for handling diverse customer concerns. These skills ensure efficient resolution of issues, high customer satisfaction, and effective team collaboration in a fast-paced environment.
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Phone Customer Service Rep jobs near you

Customer Service Representative

Suburban Pest Control | Offering Proactive Pest Control Services

Yonkers, NY

$23 - $25/hr

Full-time

Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

We’re Hiring! Join Our Team as a Customer Service Professional for the Manhattan.

About the Job:
  • Customer Service Representative.
  • Suburban Pest Control.
  • Full-Time - $23-$25/hour + Commission.
Suburban Pest Control is looking for a motivated, friendly, and goal-driven Customer Service Representative (CSR) to join our team! If you're passionate about helping customers, enjoy solving problems, and are excited by the opportunity to drive results, we’d love to hear from you.

About the Role:
As a CSR, you'll play a key role in growing our business by:
  • Following up with leads.
  • Building relationships with potential customers.
  • Closing sales via phone and email.
  • You’ll also provide top-tier customer support, making sure our clients feel valued and informed every step of the way.
Key Responsibilities:
  • Engage with customers via phone and email in a sales and service capacity.
  • Meet or exceed individual sales goals.
  • Use our CRM to create and send proposals.
  • Follow up on quotes and ensure agreements are completed.
  • Close sales efficiently and professionally.
  • Review and reconcile sales reports.
  • Identify and pursue new sales opportunities.
What We’re Looking For:
  • Someone who loves talking on the phone and offering solutions.
  • A problem-solver with a positive, “can-do” mindset.
  • Clear, friendly communicator who connects easily with others.
  • Able to work independently while contributing to a team.
  • GED or equivalent, with 3-4 years of stable work experience, including 2 years in sales.
  • Solid understanding of basic sales and customer service principles.
Training & Support:
We’ll set you up for success with:
  • On-the-job training.
  • CRM and phone system walkthroughs.
  • Sales process guides.
  • Access to videos and written SOPs.
Perks & Benefits:
  • Competitive salary: $23-$25/hour + commissions.
  • Ongoing professional development.
  • Paid vacation and holidays.
  • Dental and vision insurance.
  • 401(k) plan.
  • And more!
At Suburban Pest Control, we’re proud to be an Equal Opportunity Employer.