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Customer Service Representative Chat Support Jobs

Elevating Solutions LLC

Customer Service Rep

Tampa, FL · On-site

$10 - $15/hr

We are looking for a motivated and professional Customer Service Representative to join our team as an independent contractor. In this role, you will be responsible for providing excellent customer

Oates Energy

Chat Support Agent

Jacksonville, FL · On-site +1

$26 - $37/hr

This is a remote position. Summary Our Administration division is looking for a committed and articulate individual to step into the Chat Support Agent position. As the main liaison for clients

TransPerfect

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Marketing Employment Type: Full Time Location: New York Compensation: Competitive Description We are looking for a dedicated Customer Service Representative to join

Global Channel Management

Customer Service Rep

$16.50 - $22.25/hr

Customer Service Rep Mason, OH, United States $ 15.00 - 16.00 (US Dollar) Customer Service Rep needs 2+ years of experience Customer Service Rep requires: * Availability to work from 12:30pm until

Ryko Solutions

Customer Service Representative

Dallas, TX · On-site

$16 - $21.50/hr

Customer Service Representative National Carwash Solutions (NCS) is one of the largest providers of car wash equipment, parts, chemistry, and service in North America. Our Aftermarket Parts &

Sales Match

Customer Service Representative

Miami, FL · Remote

$20 - $26/hr

Job Title: Remote Customer Service Representative Hourly Pay: $20 - $26/hour Summary: We're looking for caring and dependable individuals to join our team as Remote Customer Service Representatives.

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Customer Service Representative Chat Support information

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How much do customer service representative chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service representative chat support in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative chat support?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the key skills and qualifications needed to thrive as a customer service representative chat support?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.

What are the biggest challenges faced by customer service representative chat support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

How do you become a customer service representative chat support?

To become a customer service representative chat support, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also look for prior customer service experience and the ability to handle multiple chats simultaneously. Training is often provided on company-specific tools and protocols.

How much do customer service representatives chat support get paid?

Customer Service Representatives in chat support roles typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.
More about Customer Service Representative Chat Support jobs

What cities are hiring for Customer Service Representative Chat Support jobs?

Cities with the most Customer Service Representative Chat Support job openings:

What states have the most Customer Service Representative Chat Support jobs?

States with the most job openings for Customer Service Representative Chat Support jobs include:

What job categories do people searching Customer Service Representative Chat Support jobs look for?

The top searched job categories for Customer Service Representative Chat Support jobs are:

Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Chat Customer Support Representative - AT&T

OneTouch Direct

Tampa, FL • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision

Re-posted 17 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

448th of 500 rated business services

Job description

Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.
We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.
Your Role Will Include:
  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements
  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits
  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

What OneTouch Direct employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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