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Customer Service Representative Chat Support Jobs

Our Company

Internet Chat Support

Seffner, FL

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters ... We provide the best customer service, whether a customer is in one of our beautiful stores or on ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Respond to customer inquiries via phone, email, and chat in a professional and timely manner ... Customer Support Process * Log all customer interactions in the customer relationship management ...

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.25 - $20.75/hr

This role is responsible for providing training, support, and problem resolution to ShipMonk ... Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis ...

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

We are seeking a motivated and dedicated Customer Service Representative to join our dynamic team ... and support through various communication channels, including phone, email, and live chat. Your ...

Brilliant Financial Staffing - IL

Be Seen First

Customer Service Representative

Palatine, IL · On-site

$19 - $22/hr

The Customer Service Representative serves as the primary point of contact for customers, carriers ... Respond to customer inquiries via phone, email, live chat, and support tickets regarding shipment ...

CFS

Customer Service Representative

Uniontown, OH · On-site

$39K - $41K/yr

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely ... Service Representative): * High school diploma or equivalent * Previous customer service or call ...

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

... support and ensuring seamless coordination between our field technicians and clients. Your ... Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

KURV

Customer Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

The role of a Customer Service & Support Specialist demands constant focus and commitment to the ... skills using chat, email and telephone related support. Additionally, because our industry is ...

Adecco

Customer Service Representative

Huntersville, NC · On-site

$16.32/hr

Then start to support customer emails and taking on customer calls. Overtime they will learn on how ... Live Chat: Manage customer inquiries via the live chat messaging channel. * One Touch Resolutions:

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Customer Service Representative Chat Support information

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How much do customer service representative chat support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service representative chat support in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Representative Chat Support roles?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the biggest challenges faced by Customer Service Representative Chat Support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Chat Support, and why are they important?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.
More about Customer Service Representative Chat Support jobs
What cities are hiring for Customer Service Representative Chat Support jobs? Cities with the most Customer Service Representative Chat Support job openings:
What states have the most Customer Service Representative Chat Support jobs? States with the most job openings for Customer Service Representative Chat Support jobs include:
What job categories do people searching Customer Service Representative Chat Support jobs look for? The top searched job categories for Customer Service Representative Chat Support jobs are:
Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 52% Full Time, 5% Part Time, and 39% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Internet Chat Support

Internet Chat Support

Our Company

Seffner, FL

$15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Join the ROOMS TO GO ONLINE CHAT TEAM!!!!!

Internet Chat Support  - Bilingual encouraged to apply

On site in Seffner Florida RTG Headquarters

When someone asks you a question, do you immediately reach for your phone to look up the answer? If so, you may be a great fit for this position. We are growing and expanding our online services. We are creating a new position with HUGE potential for growth and success! Our goal is to add a personal touch to the online shopping experience. We provide the best customer service, whether a customer is in one of our beautiful stores or on our website. This role is on-site in our lovely RTG Headquarters in Seffner, FL. We need coverage for when our showrooms are open, which includes holidays, evenings and weekends. 

This Role Offers:  

  • Industry-leading, paid training
  • Cutting edge sales tools, devices and software
  • Bonuses based on sales

 

What you'll be doing: 

  • Answering questions via online chat
  • Making recommendations to online shoppers
  • Engaging and assisting online shoppers with their purchases

 

What we're looking for: 

  • Associates that are very customer-oriented, outgoing, and have a passion to succeed while working in a high-energy environment, surrounded by a great team
  • Strong written communication skills (professional tone, grammar, spelling).
  • Bilingual in English and Spanish preferred.
  • Quick and accurate typing skills (45 WPM+)
  • Able to handle multiple conversations at the same time, while maintaining focus on an individual customer and conversation.
  • Able to receive training, instruction and critiquing with a positive attitude and an open mind to learning and improving.
  • Strong technical skills, with the ability to utilize the internet effectively, navigating through multiple pages in order to find information and communicate that information back to the customer.
  • Preference for experience in sales and/or customer service, however, we are willing to train the right person.


Pay starting at $15 / hour


About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!

Rooms To Go Benefits:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Associate discounts including furniture
  • Company paid life and disability insurance 
  • Paid time off
  • Employee Assistance Program
  • Wellness Programs
  • And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S. 

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