Customer Service Representative
$15.25 - $20.75/hr
This role is responsible for providing training, support, and problem resolution to ShipMonk ... Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis ...
Customer Service Representative
$15.25 - $20.75/hr
This role is responsible for providing training, support, and problem resolution to ShipMonk ... Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis ...
Customer Service Representative | Billing Support
Irving, TX · On-site
$14.75 - $20/hr
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Customer Service Representative | Billing Support
Irving, TX · On-site
$14.75 - $20/hr
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Customer Service Representative
Frisco, TX · On-site
$15 - $20.25/hr
Position Summary The Customer Service Representative is the primary point of contact for customers ... chat/support channels * Process parts orders accurately in the ERP/order management system
Customer Service Representative
Frisco, TX · On-site
$15 - $20.25/hr
Position Summary The Customer Service Representative is the primary point of contact for customers ... chat/support channels * Process parts orders accurately in the ERP/order management system
Customer Service Representative
Dallas, TX · On-site
$15.75 - $21.50/hr
Position Summary The Customer Service Representative is the primary point of contact for customers ... chat/support channels * Process parts orders accurately in the ERP/order management system
Customer Service Representative
Dallas, TX · On-site
$15.75 - $21.50/hr
Position Summary The Customer Service Representative is the primary point of contact for customers ... chat/support channels * Process parts orders accurately in the ERP/order management system
Customer Service Representative
Frisco, TX · On-site
$15 - $20.25/hr
Position Summary The Customer Service Representative is the primary point of contact for customers ... chat/support channels * Process parts orders accurately in the ERP/order management system
Customer Service Representative
Frisco, TX · On-site
$15 - $20.25/hr
Position Summary The Customer Service Representative is the primary point of contact for customers ... chat/support channels * Process parts orders accurately in the ERP/order management system
Customer Service Representative
$15 - $20.25/hr
Position Summary The Customer Service Representative is the primary point of contact for customers ... chat/support channels * Process parts orders accurately in the ERP/order management system
Quick apply
Customer Service Representative
$15 - $20.25/hr
Position Summary The Customer Service Representative is the primary point of contact for customers ... chat/support channels * Process parts orders accurately in the ERP/order management system
Customer Service Representative
$14.75 - $20/hr
... notch support to our valued customers. We are looking for a friendly, empathetic, and customer ... email, and chat. * Providing accurate information and solutions to customers' problems
Customer Service Representative
$14.75 - $20/hr
... notch support to our valued customers. We are looking for a friendly, empathetic, and customer ... email, and chat. * Providing accurate information and solutions to customers' problems
Customer Service Representative
Irving, TX · On-site
$14.75 - $20/hr
... notch support to our valued customers. We are looking for a friendly, empathetic, and customer ... email, and chat. * Providing accurate information and solutions to customers' problems
Customer Service Representative
Irving, TX · On-site
$14.75 - $20/hr
... notch support to our valued customers. We are looking for a friendly, empathetic, and customer ... email, and chat. * Providing accurate information and solutions to customers' problems
Customer Service Representative
Irving, TX · On-site
$14.75 - $20/hr
... notch support to our valued customers. We are looking for a friendly, empathetic, and customer ... email, and chat. * Providing accurate information and solutions to customers' problems
Quick apply
Customer Service Representative
Irving, TX · On-site
$14.75 - $20/hr
... notch support to our valued customers. We are looking for a friendly, empathetic, and customer ... email, and chat. * Providing accurate information and solutions to customers' problems
Customer Service Representative
Irving, TX · On-site
$15.25 - $21/hr
... notch support to our valued customers. We are looking for a friendly, empathetic, and customer ... email, and chat. * Providing accurate information and solutions to customers' problems
Customer Service Representative
Irving, TX · On-site
$15.25 - $21/hr
... notch support to our valued customers. We are looking for a friendly, empathetic, and customer ... email, and chat. * Providing accurate information and solutions to customers' problems
Be Seen First
Customer Service Representative
Mckinney, TX · On-site
$18 - $19/hr
A Customer Service Representative serves as the frontline contact between a company and its ... Respond promptly and clearly to customer inquiries via phone, email, or chat * Resolve customer ...
Quick apply
Be Seen First
Customer Service Representative
Mckinney, TX · On-site
$18 - $19/hr
A Customer Service Representative serves as the frontline contact between a company and its ... Respond promptly and clearly to customer inquiries via phone, email, or chat * Resolve customer ...
Customer Service Representative
Dallas, TX · On-site
$15.75 - $21.50/hr
... support. You will be responsible for addressing inquiries, resolving issues, and providing ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Customer Service Representative
Dallas, TX · On-site
$15.75 - $21.50/hr
... support. You will be responsible for addressing inquiries, resolving issues, and providing ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Customer Service Representative
Decatur, TX · On-site
$43K - $50K/yr
... support the future of the energy industry. Our SaaS platform helps organizations operate more ... Respond to customer inquiries through phone, email, chat, and other communication channels while ...
Customer Service Representative
Decatur, TX · On-site
$43K - $50K/yr
... support the future of the energy industry. Our SaaS platform helps organizations operate more ... Respond to customer inquiries through phone, email, chat, and other communication channels while ...
Customer Service Representative
Decatur, TX · On-site
$14.25 - $19.50/hr
... support the future of the energy industry. Our SaaS platform helps organizations operate more ... Respond to customer inquiries through phone, email, chat, and other communication channels while ...
Quick apply
Customer Service Representative
Decatur, TX · On-site
$14.25 - $19.50/hr
... support the future of the energy industry. Our SaaS platform helps organizations operate more ... Respond to customer inquiries through phone, email, chat, and other communication channels while ...
Customer Service Representative
Decatur, TX · On-site
$14.25 - $19.50/hr
... support the future of the energy industry. Our SaaS platform helps organizations operate more ... Respond to customer inquiries through phone, email, chat, and other communication channels while ...
Customer Service Representative
Decatur, TX · On-site
$14.25 - $19.50/hr
... support the future of the energy industry. Our SaaS platform helps organizations operate more ... Respond to customer inquiries through phone, email, chat, and other communication channels while ...
Customer Service Representative
Decatur, TX · On-site
$14.25 - $19.50/hr
... support the future of the energy industry. Our SaaS platform helps organizations operate more ... Respond to customer inquiries through phone, email, chat, and other communication channels while ...
Customer Service Representative
Decatur, TX · On-site
$14.25 - $19.50/hr
... support the future of the energy industry. Our SaaS platform helps organizations operate more ... Respond to customer inquiries through phone, email, chat, and other communication channels while ...
Chat and Ticket Support Specialist
Plano, TX · On-site
$20/hr
CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem ... Representation to North Dallas' top employers * Full medical benefits package * Dedicated ...
Quick apply
Chat and Ticket Support Specialist
Plano, TX · On-site
$20/hr
CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem ... Representation to North Dallas' top employers * Full medical benefits package * Dedicated ...
... online chat, social media, and phone. The Representative should be professional and customer ... Supports organization's goals and values; Benefits organization through outside activities;
Quick apply
... online chat, social media, and phone. The Representative should be professional and customer ... Supports organization's goals and values; Benefits organization through outside activities;
... online chat, social media, and phone. The Representative should be professional and customer ... Supports organization's goals and values; Benefits organization through outside activities;
... online chat, social media, and phone. The Representative should be professional and customer ... Supports organization's goals and values; Benefits organization through outside activities;
Customer Service Representative
Grand Prairie, TX · On-site
$16/hr
... online chat, social media, and phone. The Representative should be professional and customer ... Supports organization's goals and values; Benefits organization through outside activities;
Customer Service Representative
Grand Prairie, TX · On-site
$16/hr
... online chat, social media, and phone. The Representative should be professional and customer ... Supports organization's goals and values; Benefits organization through outside activities;
Customer Service Representative Chat Support information
See Dallas, TX salary details
$9.75 - $11.28
2% of jobs
$11.28 - $12.82
4% of jobs
$12.82 - $14.35
11% of jobs
$15.20 is the 25th percentile. Wages below this are outliers.
$14.35 - $15.89
15% of jobs
The median wage is $17.30 / hr.
$15.89 - $17.42
20% of jobs
$17.42 - $18.96
15% of jobs
$20.01 is the 75th percentile. Wages above this are outliers.
$18.96 - $20.49
13% of jobs
$20.49 - $22.03
7% of jobs
$22.03 - $23.56
6% of jobs
$23.56 - $25.10
4% of jobs
$25.10 - $26.63
3% of jobs
$9
$18
$26
How much do customer service representative chat support jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for customer service representative chat support in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.
What is a customer service representative chat support?
Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.
What are the key skills and qualifications needed to thrive as a customer service representative chat support?
To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.
What are the biggest challenges faced by customer service representative chat support agents, and how can they be managed?
One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.
What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?
| Aspect | Customer Service Representative Chat Support | Customer Service Representative Phone Support |
|---|---|---|
| Work Environment | Online chat platforms, remote or office-based | Phone calls, remote or office-based |
| Required Skills | Typing speed, written communication, multitasking | Verbal communication, active listening |
| Common Certifications | Customer service certifications, computer proficiency | Customer service certifications, communication skills |
| Industry Usage | Retail, tech support, e-commerce | Telecommunications, retail, service industries |
Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.
How do you become a customer service representative chat support?
To become a customer service representative chat support, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also look for prior customer service experience and the ability to handle multiple chats simultaneously. Training is often provided on company-specific tools and protocols.
How much do customer service representatives chat support get paid?
Customer Service Representatives in chat support roles typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.
What are popular job titles related to Customer Service Representative Chat Support jobs in Dallas, TX?
For Customer Service Representative Chat Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Chat Support jobs in Dallas, TX look for?
The top searched job categories for Customer Service Representative Chat Support jobs in Dallas, TX are:
- Remote Amazon Customer Service
- No Experience Customer Service
- Starbucks Customer Service Remote
- Full Time Customer Service Representative Teleperformance
- Customer Service Representative Geico
- Customer Service Hospital
- Customer Service Typing
- Frontier Customer Service Representative
- Full Time Valvoline Customer Service
- From Home Customer Service Rep Self Storage
$15.25 - $20.75/hr
Full-time
Re-posted 19 days ago
ShipMonk rating
6.3
Based on 18 frontline employees who took The Breakroom Quiz
Job description
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.
They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.
Whether it involves checking on a received product's bin location-while simultaneously planning a shipment with our warehouse manager-or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them.
What you'll do:
- The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
- Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
- The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
- Build sustainable, long-term relationships with merchants
- Educate merchants on service offerings and help them proactively plan to minimize issues
- Support merchant's projects and assist throughout their lifecycle
- The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate
What you'll need:
- 1-2 years of experience in a Customer Service position
- 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
- Bachelors Degree or equivalent work experience
About ShipMonk
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
2014