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Customer Service Representative Chat Support Jobs

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.25 - $20.75/hr

This role is responsible for providing training, support, and problem resolution to ShipMonk ... Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis ...

BHIRED

Customer Service Rep

Lakewood, NJ

$20 - $25/hr

Customer Service Rep An e-commerce business is seeking a Customer Service Rep to manage customer ... Handling customer service inquiries via phone, email, or chat * Assisting customers with order ...

Community Veterinary Partners

CSR

Meredith, NH · On-site

$15.50 - $21.25/hr

Customer Service Representative The Customer Service Representative (CSR) plays a vital role in ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Maintain ...

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

We are seeking a motivated and dedicated Customer Service Representative to join our dynamic team ... and support through various communication channels, including phone, email, and live chat. Your ...

AtWork

Customer Service Representative

Las Vegas, NV · On-site

$18.84/hr

Communicate with customers via phone, email, and chat. * Solve customer problems and find best ... Thrive in a fast-paced environment with coaching support. * Dedicated to excellent attendance.

Business Integra

Customer Service Representative

Lanham, MD · On-site

$16 - $21.75/hr

This role focuses on delivering an exceptional customer experience to Federal Government customers by providing effective support through phone, email, and live chat. The CSR will be cross-trained in ...

Simera

Customer Service Representative CI

San Francisco, CA · On-site

$18.75 - $25.50/hr

In this role, you will serve as the primary point of contact for customers, providing support ... You will assist customers through phone, email, live chat, or other communication channels while ...

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How much do customer service representative chat support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service representative chat support in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Representative Chat Support roles?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the biggest challenges faced by Customer Service Representative Chat Support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Chat Support, and why are they important?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.
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Customer Service Representative Chat Support jobs near you

Customer Service Rep

Caring Senior Service

San Antonio, TX • Hybrid

$14/hr

Other

Posted 20 days ago

Caring Senior Service rating

3.8

Company rating: 3.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative (Hybrid)

Caring Senior Service | National Support Team
Starting at $14/hour | Part-Time | Hybrid (Remote + 1–2 Days In Office)
Monday–Friday Availability Between 7AM–7PM CST

Meaningful Work That Makes a Difference

At Caring Senior Service, we help seniors remain healthy, happy, and at home. As a Customer Service Representative, you will be one of the first points of contact for families seeking care and support.

This role goes beyond answering phones. You will provide professional, compassionate assistance while helping connect families to the right resources.

If you are organized, responsive, and motivated by helping others, this is an opportunity to make a real impact.

What You'll Do

  • Answer incoming calls promptly and professionally

  • Respond to leads and inquiries via phone, email, text, and chat

  • Schedule consultations and interviews

  • Accurately enter and document information in required systems

  • Communicate important updates to branch teams

  • Conduct follow-up calls and messages to ensure excellent service

  • Maintain productivity and documentation standards

This is a fast-paced, performance-driven environment where responsiveness and attention to detail matter.

What We're Looking For

Successful candidates are:

  • Strong verbal and written communicators

  • Professional, courteous, and empathetic

  • Comfortable using multiple software systems

  • Organized and detail-oriented

  • Able to multitask in a high-volume environment

Customer service, call center, administrative, or healthcare experience is preferred but not required.

Why Join Us

  • Hybrid flexibility (remote with 1–2 in-office days)

  • Flexible scheduling within team coverage hours

  • Paid training

  • Supportive leadership

  • Referral bonuses

  • Opportunities for growth and additional earnings

We believe in supporting those who support others.

Requirements

  • 18 years or older

  • Fluent in English (spoken and written), bi-lingual a plus

  • Dependable transportation

  • Strong typing and computer skills

  • Ability to work Monday–Friday within 7AM–7PM CST availability

Apply