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Customer Service Representative Chat Support Jobs

ShipMonk

Customer Service Representative

Las Vegas, NV

$15.25 - $20.75/hr

This role is responsible for providing training, support, and problem resolution to ShipMonk ... Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis ...

Ova Technologies

Customer service representative

$16.50 - $22.25/hr

# Customer Service Representative (CSR) - ## Position Overview We are seeking a dedicated and ... Support & Communication - Respond to customer inquiries via phone, email, chat, and social media ...

AHU Technologies Inc

Customer Service Rep

Washington, DC · On-site

$18 - $24.50/hr

... chat, or in-person in a timely and professional manner. · Assist customers with product ... support the customer service team. Skills: · Proficiency in Microsoft Office Suite (Word, Excel ...

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

Copart, Inc.

Customer Service Representative

Andrews, TX · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

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Customer Service Representative Chat Support information

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$9

$18

$26

How much do customer service representative chat support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer service representative chat support in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Representative Chat Support roles?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the biggest challenges faced by Customer Service Representative Chat Support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Chat Support, and why are they important?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.
More about Customer Service Representative Chat Support jobs
What cities are hiring for Customer Service Representative Chat Support jobs? Cities with the most Customer Service Representative Chat Support job openings:
What states have the most Customer Service Representative Chat Support jobs? States with the most job openings for Customer Service Representative Chat Support jobs include:
What job categories do people searching Customer Service Representative Chat Support jobs look for? The top searched job categories for Customer Service Representative Chat Support jobs are:
Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Eyewear Customer Service Rep

Eyewear Customer Service Rep

Global Channel Management

Lawrenceville, GA • On-site

$14.75 - $20/hr

Other

Posted 13 days ago

Key responsibilities

  • Provide customer service by answering outbound calls, emails, and chat, responding to customer questions and concerns, entering orders, and addressing optical technical questions.

  • Prioritize and resolve customer issues and concerns, including managing customer late lists and communicating with customers about late jobs.

  • Perform other duties within the customer service department or other assigned areas.

Job description

Eyewear Customer Service Rep

Lawrenceville, GA, United States

$ 17.00 - 18.00 (US Dollar)

Eyewear Customer Service Rep needs 1+ years experience

Eyewear Customer Service Rep requires:

Must have eyewear, proven experience

High school

Telephone/Email Etiquette

Active Listening

Familiarity with electronic communication methods such as email, instant messaging and chat services

Eyewear Customer Service Rep duties:

Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

Prioritize and problem solve customer issues and concerns.

Manage customer late lists, moving late jobs through the lab and communicating with customers.

Perform other duties within the customer service department or other areas as assigned

Maintain a clean and organized work environment.

Observe all company policies, rules, and safety practices.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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