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Customer Service Representative Chat Support Jobs

Harbortouch

Customer Service Representative

Allentown, PA

$15.75 - $21.50/hr

They should support interactions with customers through multi messaging campaigns such as email ... Communicate with clients via phone, email, chat, and tickets * Assist customers with navigating our ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

Previous customer service or chat support experience is a plus but not required. * Strong problem ... solving skills and the ability to think quickly and logically. * Proficiency in using computers and ...

Tyndale

Customer Service Representative

Pipersville, PA · Hybrid

$21 - $22/hr

... chat, text, and email in a timely, accurate, and professional manner. Our Customer Service ... Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 ...

Tyndale

Customer Service Representative

Pipersville, PA · Hybrid

$16.25 - $22.25/hr

... chat, text, and email in a timely, accurate, and professional manner. Our Customer Service ... Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 ...

ACM

Customer Service Representative

Manhattan, NY · On-site

$60K - $67K/yr

Inquiries may arrive via phone, email, mail, fax, and live chat. Additionally, this role includes ... ACM supports the professional growth of its members by providing opportunities for life‐long ...

ULINE

Customer Service Representative

Sumner, WA

$30/hr

Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Racine, WI

$32/hr

Customer Service Representative Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

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Customer Service Representative Chat Support information

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How much do customer service representative chat support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service representative chat support in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Representative Chat Support roles?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the biggest challenges faced by Customer Service Representative Chat Support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Chat Support, and why are they important?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.
More about Customer Service Representative Chat Support jobs
What cities are hiring for Customer Service Representative Chat Support jobs? Cities with the most Customer Service Representative Chat Support job openings:
What states have the most Customer Service Representative Chat Support jobs? States with the most job openings for Customer Service Representative Chat Support jobs include:
What job categories do people searching Customer Service Representative Chat Support jobs look for? The top searched job categories for Customer Service Representative Chat Support jobs are:
Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 52% Full Time, 5% Part Time, and 39% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep (CRL)

Customer Service Rep (CRL)

Oldcastle BuildingEnvelope

Sunrise, FL

$15.25 - $20.75/hr

Other

Posted 14 days ago

Job description

What You'll Will Get To Do

The Customer Service Representative - Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

  • Bilingual in Spanish 
  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Strong organizational and multitasking abilities
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • SAP or ERP system experience
  • Manufacturing, distribution, logistics, or supply chain industry experience
  • Experience supporting multi-location operations

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