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Customer Service Representative Chat Support Jobs

ULINE

Customer Service Representative

Braselton, GA · On-site

$25 - $30/hr

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Centralia, WA · On-site

$30/hr

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Olympia, WA · On-site

$30/hr

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Service Representative

Lacey, WA · On-site

$30/hr

Handle real customer interactions with confidence through hands-on training and ongoing support ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Mary Kraft HR

Be Seen First

Customer Service Representative

Middle River, MD · On-site

$17 - $18.50/hr

The CSR must accurately open accounts, explain policies and procedures, and process payment ... Receives incoming phone calls and chat requests regarding DMV services * Communicates business ...

Aiered

Customer Service Representative

Cincinnati, OH

$16 - $27/hr

... support. The ideal candidate will be passionate about delivering exceptional customer experiences ... Answer customer inquiries promptly and professionally via phone, email, and chat. * Resolve ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18 - $19.50/hr

... across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that ... support. IntouchCX Mesa has been recognized as the 2025 Arizona Industry Leader in Customer Service ...

Urgent

IntouchCX

Customer Service Representative

Las Vegas, NV · On-site

$15 - $17/hr

... across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that ... quality-driven support. About the Job We are currently hiring Inbound Customer Service ...

New

Urgent

Harbortouch

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

They should support interactions with customers through multi messaging campaigns such as email ... Communicate with clients via phone, email, chat, and tickets * Assist customers with navigating our ...

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Customer Service Representative Chat Support information

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How much do customer service representative chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service representative chat support in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative chat support?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the key skills and qualifications needed to thrive as a customer service representative chat support?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.

What are the biggest challenges faced by customer service representative chat support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

How do you become a customer service representative chat support?

To become a customer service representative chat support, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also look for prior customer service experience and the ability to handle multiple chats simultaneously. Training is often provided on company-specific tools and protocols.

How much do customer service representatives chat support get paid?

Customer Service Representatives in chat support roles typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.
More about Customer Service Representative Chat Support jobs

What cities are hiring for Customer Service Representative Chat Support jobs?

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What states have the most Customer Service Representative Chat Support jobs?

States with the most job openings for Customer Service Representative Chat Support jobs include:

What job categories do people searching Customer Service Representative Chat Support jobs look for?

The top searched job categories for Customer Service Representative Chat Support jobs are:

Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

ULINE

Braselton, GA • On-site

$25 - $30/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,172 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Representative
Pay from $25 to $30 per hour with significant growth and earning potential!
Georgia Branch
705 Braselton Industrial Blvd, Braselton, GA 30517
Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.
Hours: Various on-site full-time shifts available.
Why Customer Service at Uline?
  • Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
  • Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
  • Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities
  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.
  • Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
  • Build business relationships with customers over phone, email and chat.
  • Understand customer needs and recommend Uline's best solutions.
  • Help customers navigate Uline's website and online ordering.

Minimum Requirements
  • High school diploma or equivalent. Bachelor's degree preferred.
  • Excellent problem-solving, listening and communication skills.
  • Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks
  • Best-in-class, clean, modern facilities.
  • First-class fitness center and beautifully maintained walking trails.

About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-DNI
(#ID-NO)
NOCBPOST
#NOMONPOST
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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