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Customer Service Representative Chat Support Jobs in California

Fortuna BMC

Customer Service Representative

Mather, CA · On-site

$16 - $21.75/hr

Manage high-volume inbound calls from Parent Paying Support (PPS), Person Receiving Support (PRS ... Handle customer inquiries via phone, chat, and email. * Provide high-quality service by effectively ...

ReqRoute

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

... customer-focused individuals to join our team as Online Live Chat Support Representatives. This is ... This position is designed for individuals looking to gain valuable remote customer service and ...

wm

Customer Service Representative

Sonora, CA · On-site

$18.94/hr

Supports other service lines when required. * Attempts to retain customers who call to cancel ... chat, or self-service channels. * Flexible scheduling and willingness to perform other tasks as ...

Lee's Roofing

Customer Service Representative (CSR)

Fresno, CA · On-site

$16 - $21.50/hr

... support and ensuring seamless coordination between our field technicians and clients. Your ... Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

Lee's Roofing

Customer Service Representative (CSR)

Fresno, CA · On-site

$16 - $21.50/hr

... support and ensuring seamless coordination between our field technicians and clients. Your ... Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

Previous customer service or chat support experience is a plus but not required. * Strong problem ... solving skills and the ability to think quickly and logically. * Proficiency in using computers and ...

Trescal

Customer Service Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

As a Customer Service Representative, you will provide top-notch support to our valued customers ... email, and chat. * Providing accurate information and solutions to customers' problems

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Customer Service Representative Chat Support information

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$26

How much do customer service representative chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service representative chat support in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a customer service representative chat support?

Customer Service Representative Chat Support professionals assist customers by answering their questions, resolving issues, and providing information through online chat platforms. They interact with customers in real time, typically via a website or mobile app, to help with product inquiries, order tracking, troubleshooting, and general support. This role requires strong communication skills, patience, and the ability to multitask efficiently. Chat support representatives often handle multiple conversations at once and document each interaction to ensure quality service.

What are the key skills and qualifications needed to thrive as a customer service representative chat support?

To thrive as a Customer Service Representative Chat Support, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems, and ticketing platforms is essential. Patience, active listening, and the ability to multitask help professionals stand out in delivering efficient and empathetic support. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand reputation in digital support environments.

What are the biggest challenges faced by customer service representative chat support agents, and how can they be managed?

One of the major challenges for Customer Service Representative Chat Support agents is handling multiple chat conversations simultaneously while maintaining high-quality and accurate responses. Time management and multitasking skills are essential, as is the ability to quickly navigate resources and knowledge bases to resolve customer issues efficiently. Additionally, managing difficult or frustrated customers via text can be demanding, requiring strong written communication and empathy. Many companies provide robust training and support systems to help agents succeed in these situations.

What is the difference between Customer Service Representative Chat Support vs Customer Service Representative Phone Support?

AspectCustomer Service Representative Chat SupportCustomer Service Representative Phone Support
Work EnvironmentOnline chat platforms, remote or office-basedPhone calls, remote or office-based
Required SkillsTyping speed, written communication, multitaskingVerbal communication, active listening
Common CertificationsCustomer service certifications, computer proficiencyCustomer service certifications, communication skills
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, service industries

Both roles involve assisting customers, but Chat Support focuses on written communication via online platforms, while Phone Support relies on verbal interaction. The choice depends on your communication strengths and preferred work environment.

How do you become a customer service representative chat support?

To become a customer service representative chat support, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat software. Many employers also look for prior customer service experience and the ability to handle multiple chats simultaneously. Training is often provided on company-specific tools and protocols.

How much do customer service representatives chat support get paid?

Customer Service Representatives in chat support roles typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.

What are popular job titles related to Customer Service Representative Chat Support jobs in California?

For Customer Service Representative Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Chat Support jobs in California look for?

The top searched job categories for Customer Service Representative Chat Support jobs in California are:

Customer Service Representative Chat Support jobs near you
Infographic showing various Customer Service Representative Chat Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Representative

Fortuna BMC

Mather, CA • On-site

$16 - $21.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative

We are seeking a Customer Service Representative to join our on-site Child Support Services call center, supporting parents, employers, and recipients with payment and account inquiries. This role requires strong customer service skills, comfort handling high-volume inbound calls, and the ability to communicate clearly across phone, chat, and email.

You'll work in a fast-paced environment where professionalism, accuracy, and adaptability are essential.

Work Site: 10390 Peter A McCuen Blvd, Rancho Cordova, CA

Work Schedule: Shift time is Monday-Friday from 9:15 AM to 6:00 PM

What You'll Do:

  • Manage high-volume inbound calls from Parent Paying Support (PPS), Person Receiving Support (PRS), and employers.
  • Registering PPS to make electronic payments. Informing Person Receiving Support (PRS), the options they have for receiving payments: EPC, bank account/direct deposit
  • Informing Employers of the options for making payments for their employees who are ordered to pay child support Registering Employers to make electronic payments
  • Handle customer inquiries via phone, chat, and email.
  • Provide high-quality service by effectively understanding and addressing customer needs.
  • Demonstrate professionalism and a friendly attitude while resolving customer issues.
  • Adapt to ongoing policy and procedure updates within the team.

What You'll Bring:

  • Must be a U.S. citizen.
  • Strong computer and phone skills; proficiency in web-based applications.
  • Excellent verbal and written communication skills.
  • Ability to manage customer interactions with confidence and provide resolutions effectively.
  • High School Diploma or GED required.
  • Must be 18 years or older.

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