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Telephone Customer Service Jobs in California (NOW HIRING)

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... Excellent customer service skills * Strong organizational skills * Familiarity with computer phone ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... Excellent customer service skills * Strong organizational skills * Familiarity with computer phone ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... multiple calls, has excellent customer service skills, and is comfortable on the phone.

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... Excellent customer service skills * Strong organizational skills * Familiarity with computer phone ...

Westamerica Bank

$16.90 - $18.98/hr

... service guarantee. Weekly Working Hours: 40 The candidate will provide troubleshooting and ... This position requires heavy telephone customer and branch contact and data entry. The candidate ...

WESTAMERICA BANK

$16.90 - $18.98/hr

... service guarantee. Weekly Working Hours: 40 The candidate will provide troubleshooting and ... This position requires heavy telephone customer and branch contact and data entry. The candidate ...

Westamerica Bank

$16.90 - $18.98/hr

... service guarantee. Weekly Working Hours: 40 The candidate will provide troubleshooting and ... This position requires heavy telephone customer and branch contact and data entry. The candidate ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in California

Telephone Customer Service information

See California salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for telephone customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in California?

For Telephone Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in California look for?

The top searched job categories for Telephone Customer Service jobs in California are:

What cities in California are hiring for Telephone Customer Service jobs?

Cities in California with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Representative

FASTSIGNS® of Windsor, CA - Sonoma County

Healdsburg, CA • On-site

$18.50 - $25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative (CSR)

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)! As a CSR, you will use your experience and skills to provide the best customer service! You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, and building relationships.

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, and the ability to develop lasting relationships.

Responsibilities
  • Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
  • Maintains an attractive retail environment (clean, organized, and functional)
  • Identifies and resolves customer satisfaction issues
  • Ability to lift 40 pounds
  • Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
Qualifications
  • High school diploma or GED required
  • No experience needed
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills preferred

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